Ibis Novo Hamburgo

Ibis Novo Hamburgo Reviews

Ibis Novo Hamburgo

R. José do Patrocínio, 303 - Rio Branco, Novo Hamburgo, Rio Grande do Sul, 93310-240, BrazilView Hotel Details
Ibis Novo Hamburgo
Ibis Novo HamburgoIbis Novo HamburgoIbis Novo Hamburgo
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Ibis Novo Hamburgo Guest Reviews

4.1/5
Very Good
44 review
Verified reviews
Location4.1
Amenities4.1
Service4.2
Cleanliness4.1
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All reviews(44)
Positive reviews(17)
Negative reviews(5)
Anita cc
Standard Room with Double Bed
Stayed in Mar 2024
Business travelers
11 review
4.5/5
Great
Posted on Apr 7, 2024
這個酒店一進去大廳就是一股發黴的味道,到了房間也是。原本對IBIS印象很不錯,因為這個酒店,對這個牌子的印象顛覆了。
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AweiKevin
Standard Twin Room
Stayed in Mar 2024
Business travelers
24 review
4.0/5
Very Good
Posted on Mar 28, 2024
餐飲不是很豐富。
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Guest User
Standard Room with Double Bed
Stayed in Oct 2022
Business travelers
1 review
4.5/5
Great
Posted on Nov 8, 2022
Personal muy atencioso. Camas comodas. Limpieza
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Guest User
Standard Twin Room
Stayed in Jun 2022
Business travelers
1 review
4.7/5
Amazing
Posted on Jun 17, 2022
Amabilidad del personal . Muy amables. Todo simple
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SilvioT
Stayed in Aug 2023
Couples
4.0/5
Very Good
Posted on Aug 9, 2023
Ibis NH is very well located facing BR116 road and close to downtown, and outlet mall. Services, Internet connection, breakfast are good. There is also a buffet option for dinner. Despite being close to the road, rooms are quiet, providing a good night of sleep.
Response from Property: Hello Silvio, We appreciated your kind words about our hotel. Thank you for dedicated your time to give us a feedback. See you soon! Jaqueline Arruda - General Manager
CaroleLahaise
Stayed in Dec 2022
Business travelers
2.0/5
Posted on Dec 20, 2022
If you want to lay on a rigid bed and get sand flee bites... go ahead! (ho and please explain how there could have been sand flees when so far from a beach!?!?!) Only one employee was bilingual and nice. The others were "in training" or not interested in giving customer service. The breakfast buffet was basic and awful to say the least. If I had know that almost no deliveries were possible in the area for the other meals, I would have stayed elsewhere.
Response from Property: Hello Carole, I'm so sorry that you have a bad experience in your hotel. I appreciated that you dedicated your time to give us a feedback. We already made some changes in our services, for better. We hope to see you soon. Kind Regards, Jaqueline Arruda - General Manager
Ricky T
Stayed in Oct 2022
Business travelers
1.0/5
Posted on Oct 24, 2022
Terrible old mattress at all rooms, you can even see the curved mattress through the bed sheets, my back hurts after 2 nights there, imagine you have a wall in between you and your wife while sleeping so you can have an idea of how deep the mattress are deformed. Terrible service, it was a fight trying to get the money back from the nights I did not use. They basically did not want to refund it, I was forced to dispute the charge in my American Express Platinum in order to get my money back.
Response from Property: Hello Ricky, I'm so sorry that you and your wife has a bad experience in your hotel. I appreciated that you dedicated your time to give us a feedback. We already made some changes in our beds, for better. We hope to see you and you family soon. Kind Regards, Jaqueline Arruda - General Manager
Guest User
Stayed in Oct 2024
Other
5.0/5
Outstanding
Posted on Oct 28, 2024
Tudo ótimo. Ótimo serviço restado. Café da manhã muito bom, limpeza excelente. Atendentes do café bem dispostas. Quarto e banheiro limpos. Valeu a pena. Nada a reclamar. Ccccccccccccccccccccccccccccccccccccccccccccccccccccccccc
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Guest User
Stayed in Oct 2024
Other
4.0/5
Very Good
Posted on Oct 7, 2024
Café da manhã excepcional, diferenciado dos outros hotéis da rede. A panqueca de Bergamota é uma delícia, parabéns para a cozinheira! Atendentes educados e simpáticos. Quarto bom e silencioso, poderia ser melhor se tivesse toalha de rosto, pedimos na recepção e informaram que essa unidade não disponibiliza.
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Guest User
Stayed in Aug 2024
Other
5.0/5
Outstanding
Posted on Aug 9, 2024
O Ibis é a minha segunda casa. Mensalmente estou aqui. E apesar de diversos hotéis na cidade e na região escolho estar aqui. O atendimento é incrível!! Café da manhã delicioso, completo cheio de opções para todos os gostos. O time que trabalha no café, na recebe na limpeza quartos é impecável!!
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Guest User
Stayed in Aug 2024
Couples
5.0/5
Outstanding
Posted on Aug 4, 2024
Ao chegarmos no hotel, fomos muito bem atendidos na recepção pelo Marcelo e no outro dia, mesmo chegando próximo das 11h no café da manhã, a atendente Adriana, nos recepcionou super bem e ainda fez um ovo mexido nota 10, Funcionários sempre com sorriso no rosto e prestativos!
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Guest User
Stayed in Aug 2024
Other
5.0/5
Outstanding
Posted on Aug 4, 2024
Ótimo café da manhã com muitas opções, mesa de sinuca, sofá fofolento na recepção. Possui boa vedação de ruido nas janelas doss quartos. As camas confortaveis, bem confortaveis e as cobertas fofinhas.funcionarias simpáticas! Obrigada!
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Guest User
Stayed in Jul 2024
Other
5.0/5
Outstanding
Posted on Jul 29, 2024
Gostei do chuveiro, café da manhã, copeira e recepção muito simpáticas. Voltaria novamente com certeza. Cama e travesseiros bons, gostei da higienização, só não achei legal que tem que ter 200 caracteres na avaliação. Hehehe. Se não , não vai
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Guest User
Stayed in Jul 2024
Other
5.0/5
Outstanding
Posted on Jul 28, 2024
Ótimo café da manhã, e simpatia da atendente que foi extremamente atenciosa e gentil conosco. O quarto é padrao da rede de hotéis, toalhas e roupas de cama limpas. É um básico bem feito. Recomendo a todos os viajantes na região de Novo Hamburgo - RS.
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Guest User
Stayed in Dec 2023
Other
1.0/5
Posted on Dec 29, 2023
Central de reservas com atendentes ineficinetes. Levei 2 dias para conseguir uma simples reserva por incompetencia por parte do atendimento. Cada um passava um valor, depois perceberam que me deram valores da data errada, não confiarmavam as reservas por email, tive que obrigar o atendimento concluir a reserva por telefone pois se dependesse da confirmação por email teria levado 1 mês. Nunca mais manda nenhum cliente para esse hotel.
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