Avena Resort & Spa Hotel, Fatih Cd. No: 20, Oba Mahallesi, 07400, TürkiyeView Hotel Details
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Avena Resort & Spa Hotel Guest Reviews
4.2/5
Very Good
52 review
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Location4.2
Amenities4.2
Service4.2
Cleanliness4.3
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All reviews(52)
Positive reviews(40)
Reviews with photos/video(14)
Negative reviews(5)
Guest User
Superior Room
Stayed in Jan 2024
Couples
2 review
3.5/5
Posted on Feb 24, 2024
Avena Good Hotel. Breakfast is Good
Staff Good Mr semet.
Wifi you have to pay in room 4Euro per device.
IgorD
Superior Room
Stayed in Sep 2024
Couples
2 review
4.0/5
Very Good
Posted on Nov 8, 2024
Nice hotel! Close to the sea. Varied food, beef every day, you can eat at any time of the day, both by the pool and on the beach, even if you missed lunch. Acceptable local alcohol. Cleanliness of the room, quite for the country. The staff is friendly. Of the 30+ hotels in Turkey, I remember this one positively, I will come back someday!
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Guest User
Double Single Use Double Single Use Standard
Stayed in Dec 2023
Solo travelers
77 review
4.0/5
Very Good
Posted on Jan 18, 2024
In January, the hotel has a sauna, hammam, and fitness. The air conditioner worked well for heating. The food is normal.
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6/7
Jenna
Superior Room
Stayed in Oct 2023
Travel with friends
14 review
1.5/5
Posted on Nov 11, 2023
The worst hotel for its price. There is nothing. The staff don't care at all.
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Maja82p
Stayed in Nov 2024
Couples
3.0/5
Posted on Dec 2, 2024
We had a lovely time in Avena Resort & Spa. Hotel is located on 2 hours drive from Antalya airport. This is a 3 star hotel, not 5. Food was awesome! I am a fussy eater, but I cannot say what was better main meal, sweets, cakes, breakfast, dinner... The staff was lovely, kind and polite. Room was big and clean. Walls are thin like in any other 3 star hotel. In November you cannot do much in the hotel, there is no animation team. Hotel is located 3 minutes walk from the beach, but in this time of the year you cannot sunbathe or swim. There is pool, darts and bowling in Delfin game center - 15 minutes walk from the hotel. Highly recommended! Bazar is a must go! On Monday and Thursday you can find big range of nice and cheap clothes. Please note tips are their way of living. So before check out, be sure that you have put some money in the tips box.
Response from Property: Dear Guest, Thank you for sharing your review! We're thrilled to hear you had a lovely time at Avena Resort & Spa and enjoyed the food, staff, and clean rooms. We appreciate your honest feedback regarding the hotel’s amenities and location. We're sure future guests will appreciate your tips on the nearby Bazar and the Delfin game center. We hope to welcome you back again soon!
nicknak19
Stayed in Sep 2024
Family
5.0/5
Outstanding
Posted on Oct 26, 2024
I have read some negative reviews about the hotel from probably those who like to just complain. So I want to give an honest review about the hotel and its facilities. The hotel is in a nice location, not to far from the beach, surrounded by a selection of shops, restaurants and markets. We never used the local places to eat as we were all inclusive. But the little town had a friendly bustling feel to it, without it being to much. The local market on Monday was far bigger than we had expected and was full of everything you could think off. Mostly clothing I might add. Overall the area felt safe and all the shop keepers we met were very friendly and not pushy. The hotel and the staff are amazing, our rooms were clean and well stocked with towels and toiletries. It was cleaned and checked every day. All the staff were amazing. They loves the kids and we're happy to make up kids cocktails for them. I've seen people moaning about the food so let me put you straight. The food is amazing, there is so much choice for breakfast, lunch and dinner. If you not adventurous you could eat boring chips and pasta every day. But like us we wanted to try all the different dishes on offer. Yes there were some we didn't like, but there were many we did. There is moaning that the snacks by the pool or on the beach were the same every day. Yes they were, but they were tasty and are just snacks!!!. There was no stopping you going into the restaurant and having proper food at lunch. The snacks were nice, well cooked and just what you needed lounging around the pool or beach. There is moaning about the busy road but no context to this. Yes the hotel is a 3 minute walk to the beach. This is down 2 quiet roads. You then meet the main beach road which is very busy. But there is an underpass leading straight to the beach. So there is no reason to complain about crossing the road. Our only criticism would be the animation team and the evening entertainment. They were engaging during the day but the evening shows didn't start till after 9.30pm and not much thought went into them. It could be down to it being the end of the season. But I'm glad we didn't have to pay to watch them. Overall the hotel and the food is excellent, I would highly recommend it to anyone wanting an all inclusive holiday close to the beach. One last thing...this is a Muslim country that like us has its own traditions. The Iman from the local mosque does call the locals to prayer. Yes it is early in the morning but I found it nice that I was waking up in a foreign country and appreciate there culture. Smoking is also part of their culture and other nations as well. They don't smoke inside, but you can smoke outside around the pool. The hotel is trying to cater for all holiday makers. Its not a British hotel in Britain, they don't cattle prod smokers into a small shelter at the back of the hotel. So its not nice for a non smoker like me, but it's there way so just get over it.
Response from Property: Dear Guest, It’s wonderful to hear that you enjoyed our prime location, the cleanliness of our rooms, and the friendliness of our staff. We strive to create a welcoming atmosphere for families, and it’s great to know that your children felt special during your stay. We are pleased that you enjoyed the variety of our food offerings. We aim to provide a diverse selection to cater to all tastes, and we appreciate your understanding regarding the snacks. Your feedback on the evening entertainment has been noted, and we will continue to work on improving that aspect for our guests. Thank you for your understanding regarding the cultural nuances of our beautiful country. We believe it enriches the experience of staying with us, and we appreciate your appreciation of the local traditions. We hope to welcome you back for another enjoyable stay in the future! Best regards, Avena Resort & Spa Team
davidtO8533ZP
Stayed in Sep 2024
Travel with friends
2.0/5
Posted on Oct 24, 2024
We arrived early morning could not book in to room until two pm, fair enough staff all friendly no problems there credit to the place. WiFi Extra! Yes it’s like 10years ago when everyone had to crowd in the lobby, if they want free Wi-Fi We where put in the rooms near entertainment centre, if you get these rooms, forget about having any quiet time at night until after 11:30, you will have the joy of your own hotel music along with next door hotel music both playing at same time not nice. Hope there isn’t a power cut like there was when we had our stay as you will have the pleasure of the generator keeping you up all night. Very loud! Food very poor I’m afraid same ever day and cold. Beach short walk away where non-alcoholic drinks are free but no beer down there as part of your all inclusive. But there is free Wi-Fi which is nice. The beach is nice also. We all got bad belly’s which we can only put down to the food as we only ate there. Over all place could do much better
Response from Property: Dear Guest, Thank you for sharing your detailed feedback with us. While we're pleased to hear that you found our staff friendly and appreciated the beach proximity and Wi-Fi access, we’re sorry that other aspects of your stay did not meet expectations. Your comments on the room location, food quality, and noise from nearby facilities are important, and we’ll be sure to review these points to enhance our guests' experience. We apologize for the inconvenience you faced with the generator . as well as any discomfort related to our dining options. Your insights will help us address these areas and strive for improvement. Thank you again for your feedback, and we hope we may have the opportunity to welcome you back with an improved experience. Warm regards, Avena Resort & Spa Team
Michael M
Stayed in Sep 2024
Family
5.0/5
Outstanding
Posted on Oct 4, 2024
Stayed here for 10 days. The hotel is very good. Reception staff were always friendly and helpful. The restaurant and cleaning staff work very hard and most were friendly too. The food was excellent, plenty of choice even for vegetarian/vegan eaters. Ignore the picky/fussy eater reviews..... they should go self catering and not all inclusive. Also your in Turkey so the food is predominantly Turkish. Rooms were nice and spacious and clean though if you get a room on the 3rd block they are smaller. All in all I would recommend this hotel
6/9
Response from Property: Dear Guest, Thank you so much for your kind review! We are delighted to hear that you enjoyed your stay with us and that our team made a positive impression on you. It’s wonderful to know that our reception, restaurant, and cleaning staff contributed to your experience, and I will be sure to pass along your kind words to them. We're also glad to hear that you enjoyed the variety and quality of our food offerings. Our team works hard to provide a wide range of choices, and it's great to hear that you found options to suit vegetarian and vegan preferences. We appreciate your understanding and openness to the local cuisine, and we are happy that our rooms met your expectations in terms of comfort and cleanliness. Thank you for your recommendation! We hope to have the pleasure of welcoming you back for another enjoyable stay.
Tiffany D
Stayed in Jul 2024
Family
5.0/5
Outstanding
Posted on Aug 30, 2024
Amazing hotel, amazing staff.. stayed on the 3rd floor in a family of 4 room, good sizing with a balcony over looking the front of the hotel which was nice as you could see the mountains during the day. When we first checked in the bedroom&bathroom wasnt as clean, bedroom had quite abit of dust around, especially under the beds. The toilet seat had fluff & couple hairs, the shower head wasnt as powerful and if you had moved the temp an inch to the side it would be too hot and same with the other would be too cold but the handheld showerhead was powerful and a lot better.. room was made every day with fresh water bottle left & some in the fridge on arrival, overrall room does the job for you. Tv couldnt get english speaking channels a couple could change on settings but majority was in german or french Breakfast, lunch & dinner had a range of options, even if you are a fussy eater. Good location for shopping as there were many around just have to find the ones that give you the best price, have to shoutout memos bags & shoes opposite the hotel, lovely guys, down to earth really help you out to choose something, got to know these over the days & also scarface clothes shop, really lovely guys, have a good range of tracksuits/tshirts, all sorts with all diff colours you wouldnt find in the uk.. the beach only a 5/10 min walk from the hotel, plenty of sun loungers, quite clean & good views.. went pebble searching & found some nice unusual ones
samhadari
Stayed in Jul 2024
Family
5.0/5
Outstanding
Posted on Aug 29, 2024
Lovely hotel! Very clean, cleaners ! Food it is what it is lol all inclusive. Always something for someone! Entertainment is amazing! The staff are brilliant! Ali mert and Efe their made are holiday very special. This is my second time at the hotel and the entertainment team was brilliant. We meet some lovely people there. We would come again for them!!!
Jeanette R
Stayed in Jul 2024
Family
2.0/5
Posted on Aug 24, 2024
This was our first time visiting Turkey so wasn't sure what to expect. Probably the only positives... The hotel was clean and the staff mostly friendly. The maid who cleaned our room and the barman in the lounge were especially helpful and friendly. ( The room had a few unsightly marks which should probably be addressed - in pics) Wifi is chargeable to non Jet2 customers, fortunately we were with them. Buckle up... The food was okay, but there wasn't much choice for kids, the snackbar helped during the day but evening meals were a struggle for a (will admit) fussy child. We ended up eating out for 4/7 nights. We found it a little lacking in entertainment for the older children, there was a small park which we found on the last day hiding behind the kids club, of which we never saw open. The entertainers were more interested in having fun with the younger adult generation i.e the large group of romanians who were here the same week. ( most of whom were ignorant and rude to other guest) Don't bother with the evening bingo, the reps take €10 per ticket and the 3 sets of prices are all tatt for the amount they took in tickets! The rooms although are a decent size are prone to neighbouring noise, the bed is up against a wall which backs onto the next door room were the tv is situated, on more than 1 occasion we had to ring reception to ask them to speak with the room next door who persistently had their tv on so loud until 4am that it sounded like we had it on in our room. We were also unaware that the call for mass would be that loud it became our alarm clock at 5am. ( we respect religion especially in a country we are visiting, however, had we known it was as loud as it was, we would have considered elsewhere) If you don't get a sunbed by 7am you will be lucky ( however, on the last day a maid did come and fold up some towels which then resulted in lots of arguing around the pool when the original towel owners found their beds had been taken). The beach beds are nice though if you can't get to the pool, but be careful of young children swimming in the sea. Lastly, I had emailed Avena on numerous occasions prior to visiting, also whatsapping them and facebook messenging without a single reply. It was a couple of requests to ask for a lower floor ( my child does not like lifts) and if possible a pool room view to avoid outside main street noise, thirdly if they did anything special for those celebrating a birthday. We ended up being allocated a 3rd floor room on the front ( heard bar noise till late), so my emails were all obviously ignored as well as not responded to. All in all its made me not want to return to Turkey.
Response from Property: Dear Guest, Thank you for taking the time to share your detailed feedback. We're sorry to hear that your first visit to Turkey did not meet your expectations. On a positive note, we're glad that you found the hotel clean and appreciated the friendliness of some of our staff, particularly the maid and barman. Your feedback about the cleanliness and staff friendliness is appreciated, and we will address the unsightly marks in the room that you mentioned. We apologize for the difficulties you encountered regarding the food options for your child and the entertainment for older children. Your comments will help us improve these areas in the future. We understand your frustration with the noise disturbances both from neighboring rooms and the loud call to mass in the early morning. Although we respect cultural and religious practices, we will review how we can better inform our guests of these aspects before arrival. Regarding the sunbed situation, we recognize the frustration this can cause, and we are working to improve the availability of sunbeds and better manage the rules around reserving them. We understand that this experience has made you hesitant to return to Turkey, and we’re sorry that we fell short in providing you with the stay you had hoped for. We do appreciate your feedback and will use it to improve our services for future guests.
trinie05
Stayed in Jul 2024
Family
5.0/5
Outstanding
Posted on Aug 22, 2024
Lovely hotel! Very clean, cleaners are non stop! Food it is what it is lol all inclusive. Always something for someone! Entertainment is amazing! The staff are brilliant! Ali mert and his team! Janna kids club brilliant woman! Best holidayyyyy
Response from Property: Dear Guest, Thank you so much for your lovely review! We’re thrilled to hear that you had such a great holiday with us. It’s wonderful to know that you found the hotel clean and that our housekeeping team kept things spotless. We’re glad that you enjoyed the food and had a fantastic time with the entertainment. Ali Mert and his team, along with Janna from the kids club, will be delighted to hear your kind words! We hope to welcome you back for another amazing holiday soon!
Guest User
Stayed in Dec 2024
Other
5.0/5
Outstanding
Posted on Jan 2, 2025
Very good hotel with excellent amenities. The staff are very helpful and speak English. New Year eve was wonderful with a special dinner and entertainment in the evening. Would recommend staying here. Thank you erkan All the staff have been very helpful and would stay here again.
Jazz R
Stayed in Jun 2024
Couples
5.0/5
Outstanding
Posted on Jul 3, 2024
We have just arrived back after a lovely week’s holiday in Alanya. This hotel was perfect for a relaxing couples trip and we found plenty of choice with all inclusive. The hotel itself is very clean and well organised and we thought the food was brilliant for a smaller hotel. Everything was fresh and there was enough variety for us (I am a bit of a fussy eater too). The rooms were always clean upon arrival and the hotel itself is in a great location with plenty of restaurants and bars around. The beach is also a short walk away with a large selection of sunbeds as well as soft drinks and snacks included within the all inclusive price. In terms of other comments I have seen regarding sunbeds at the hotel, I will say that all of the sunbeds around the pool were full by 9am, however as we were staying as a couple with no children we enjoyed sunbathing on the two 16+ terraces as it was a lot more relaxed and away from the children. We also enjoyed an amazing day out on the party pirate ships which was organised by the hotel team including transfers and a bargain for the day trip. I would 100% return to this hotel in Alanya. Please note that the transfer to the hotel from the airport is around 3 hours long. I feel this is important to consider if you do have children.
Response from Property: Dear Guest, Thank you so much for sharing your wonderful experience at Avena Resort and Spa Hotel. We are thrilled to hear that you had an amazing and affordable holiday with us and that our hotel was perfect for your relaxing couples' trip. We are delighted that you found our all-inclusive options to your satisfaction, with plenty of choices and fresh, varied food that even catered to your particular preferences. It's great to know that you appreciated the cleanliness and organization of our hotel, as well as the convenient location with numerous restaurants and bars nearby. We are pleased that you enjoyed the proximity to the beach and the inclusive amenities such as sunbeds, soft drinks, and snacks. Your feedback on the availability of sunbeds around the pool is noted, and we are glad that you found the 16+ terraces a peaceful alternative for sunbathing. Your intention to return to our hotel in the future is the highest compliment we could receive. Thank you once again for your kind words and valuable feedback. We look forward to welcoming you back to Avena Resort and Spa Hotel for another memorable stay.
Guest User
Stayed in Dec 2024
Other
5.0/5
Outstanding
Posted on Jan 2, 2025
Another quality hotel. However Not all none AVENA HOTEL staff personnel are gong to be as visitors would expect, especially the LOVE HOLIDAY rep. who had (more hotels to visit to sell trips probably ) other than help existing visitors with their issues. Love Holidays need to examine their staff from time to time as this feedback must cover those as well. Regarding AVENA HOTEL staff what can be said! fabulous especially in restaurant where the real issues are. Beautiful hotel, courteous staff clean and really a nice place to be. Thank you senior management for our extension. All of you played an important part to deliver a fabulous holiday in your excellent hotel and always came to the fore to deliver a service that my wife and I would class as exemplary. More Karaoke evenings please, we will be back.