Mitsui Garden Hotel Okayama

Mitsui Garden Hotel Okayama Reviews

Mitsui Garden Hotel Okayama

1-7 Ekimoto-machi, Kita-ku, Kita Ward, Okayama City, Okayama Prefecture, 700-0024, JapanView Hotel Details
Mitsui Garden Hotel Okayama
Mitsui Garden Hotel OkayamaMitsui Garden Hotel OkayamaMitsui Garden Hotel Okayama
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Mitsui Garden Hotel Okayama Guest Reviews

4.4/5
Very Good
332 review
Verified reviews
Location4.5
Amenities4.3
Service4.4
Cleanliness4.4
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All reviews(332)
Positive reviews(325)
Reviews with photos/video(76)
Convenient for shopping(36)
Near shopping area(33)
Easy to get around(32)
Delicious breakfast(27)
Strange smell in room(8)
Friendly front desk staff(8)
Delicious buffet(7)
Relaxing hot springs(6)
Negative reviews(7)
SANTA CHRIS
Standard Twin Room Non Smoking
Stayed in Sep 2024
Solo travelers
62 review
3.7/5
Posted on Sep 14, 2024
The strength of this hotel chain is that it feels like a luxury hotel that is inexpensive but clean. The downside is that I always feel bad when checking in.
Response from Property: Thank you very much for choosing our hotel. Thank you very much for your valuable feedback. However, we apologize for any discomfort you may have experienced at check-in. We will work to improve the situation.The entire staff will continue to work hard to ensure that everyone enjoys their stay in Okayama. We sincerely look forward to welcoming you again. Mitsui Garden Hotel Okayama Front Office Manager
Michael
Moderate Queen Room Non Smoking
Stayed in Aug 2024
Solo travelers
17 review
4.2/5
Very Good
Posted on Aug 19, 2024
Good hotel quite close to Okayama Station. The rooms are well appointed, and the breakfast is varied and tasty. The staff were excellent very helpful and friendly. There is a lounge open from 1.00pm with free coffee and snacks.
Response from Property: Thank you very much for choosing Mitsui Garden Hotel Okayama.Thank you for taking the time to provide us with your feedback.We are very pleased to hear that you were satisfied with our breakfast. We have prepared the buffet-style breakfast with a wide variety of Japanese and Western dishes, centering on fresh vegetables produced in Okayama Prefecture. Momotaro Curry” and ‘Momotaro Hayashi’ using Momotaro tomatoes, which are unique to Okayama, are available on a daily basis. Breakfast is also available for guests not staying at the hotel.We will continue to make improvements to further satisfy our guests. We would be honored if you would visit us again when you come to Okayama. We look forward to welcoming you again. Mitsui Garden Hotel Okayama Manager
Thanh Phuong Ella
Standard Double Room Non Smoking
Stayed in Aug 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Aug 16, 2024
The hotel is near to Okayama train station, so it’s very easy to go everywhere. The room is very clean and the staff is friendly too.
Response from Property: Thank you for your stay at Mitsui Garden Hotel Okayama. And we appreciate your precious comment. We hope you had enjoyed trip in Japan. We are very glad to read that you enjoyed our convenient location and our hotel hospitality. Our staffs listen carefully to all comments and feedback from our guests to make sure that we can improve our services for the better everyday. As we sincerely hope that you will continue to stay with us in the future. Mitsui Garden Hotel Okayama Front Office Manager
Singyuyyu
Standard Double Room Smoking
Stayed in Jun 2024
Couples
4 review
3.7/5
Posted on Jul 5, 2024
Location near JR station. Public onsen has limited locker slot and always crowded. Ventilation for smoking floor is bad
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Okayama.We would like to thank you for sharing your impressions of your stay.We are very happy to receive your compliments regarding our location.However, we sincerely apologize for any aspects that did not meet your expectations.Although it is difficult to improve our facilities, we will continue to work hard to ensure that you are satisfied with our service.We look forward to welcoming you back.Mitsui Garden Hotel OkayamaManager
SHCH
Moderate Twin Room With Extra Bed Non Smoking
Stayed in Dec 2023
Family
2 review
4.0/5
Very Good
Posted on Dec 20, 2023
Close to JR train station, just 5-8 mins walk. Shopping malls n restaurants can be reached within mins. The room for 3 adults is a bit small, there is limited space for me to put my luggage case.
Response from Property: Thank you for choosing our hotel and posting your feedback. We are sorry to write in English. We feel sorry to hear that the size of you room did not meet your expectations. We woudl appriciate your kind understanding for the room situation in the city of Japan. Okayama is densely populated city, we disigned most of our room a bit compact but for function and convenience.We will continue our effort to provide the best service to have an exceptional experience in Okayama. We really appriciate your great feedback. If we get any chance to welcoming you back again in the future, we promice to give you better stay. Sincerely Yours, Mitsui Garden Hotel Okayama, Front Office Manager
CHOW SF
Standard Double Room Non Smoking
Stayed in Jun 2024
Solo travelers
11 review
4.5/5
Great
Posted on Jun 7, 2024
Close to JR and Aeon mall so no worry about transport, dining and shopping. Public bath little bit crowded when six persons already fully occupied the indoor bath. Also the bedside lamp quite odd in term of size and flexibility to move aside.
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Okayama.Also thank you for taking time to share your valuable comment about your stay. The hotel is conveniently located to Okayama station by a 2-minute walk, and there are many amenities like a big shopping mall and many restaurants nearby too. We are very happy to hear that you were satisfied with our service. We will continue our effort to provide the best service to have an exceptional experience in Okayama.Once again, thank you for your great feedback. We are looking forward to welcoming you back again in the future.Sincerely Yours,Mitsui Garden Hotel Okayama,Front Office Manager
Mengyuan
Standard Single Room Non Smoking
Stayed in Apr 2024
Solo travelers
2 review
4.7/5
Amazing
Posted on Apr 7, 2024
The staff are very nice and the room is spacious. The hotel is 3 min work from JR station. For the blanket I don’t know if I should cover with/without the white sheet…
Response from Property: Thank you for your stay at Mitsui Garden Hotel Okayama and taking the time to provide the review for your recent stay.We are very glad to read that you enjoyed our convenient location and our hotel hospitality.We will continue to serve everyone for their " memorable hotel"We are waiting for your next use. Thank you for your post. Mitsui Garden Hotel OkayamaFront Office Manager
Rob
Standard Double Room Non Smoking
Stayed in Apr 2024
Solo travelers
15 review
5.0/5
Outstanding
Posted on Apr 6, 2024
The hotel is just less than 5 mins walk from Okayama station. It is also near big malls such as Aeon Mall and Takashimaya, where you’ll be spoilt for choices on food. I like to walk and I was able to get to Okayama castle in less than half an hour. The room is clean and quiet, and the staff were very friendly and helpful.
Response from Property: Thank you for staying at our hotel and posting your feedback after your stay.We are very glad to hear that you are satisfied with nice experience at our hotel with good location. The hotel is conveniently located to Okayama station by a 2-minute walk, and there are many amenities like a big shopping mall and many restaurants nearby too. We will continue our effort to provide the best service to have an exceptional experience in Okayama.Once again, thank you for your great feedback. We are looking forward to welcoming you back again in the future.Sincerely Yours,Mitsui Garden Hotel Okayama,Front Office Manager
Jia Ning
Standard Double Room Non Smoking
Stayed in May 2024
Solo travelers
2 review
4.2/5
Very Good
Posted on May 28, 2024
It is located very near to JR Okayama Station and the room is generally comfortable.
Response from Property: Thank you for your stay at Mitsui Garden Hotel Okayama and taking the time to provide the review for your recent stay.We are very glad to read that you enjoyed our convenient location and our hotel hospitality.We try to keep the hotel room clean.I'm glad you are satisfied.Once again, we appreciate for the comment you gave us and are very much looking forward to welcoming you again soon. Mitsui Garden Hotel OkayamaFront office Manager
Melissa
Moderate Twin Room Non Smoking
Stayed in Mar 2024
Family
26 review
4.0/5
Very Good
Posted on Mar 27, 2024
Convenient location to visit the Aeon Mall and to take a train to visit the Mitsui Shopping Mall
Response from Property: Thank you very much for having stayed at Mitsui Garden Hotel Okayama and taking the time to share your experience.We also glad to hear that you were satisfied with our convenient location which is one of our selling points.We have good access to the public transportation such as JR and bus within 3 minutes by walk. Any guests who came either on sightseeing or business, could get an easy access to most of the place.We will continue our efforts to give guests more pleasant stay with every aspect. We're looking forward to welcoming you again in the future.Sincerely Yours,Mitsui Garden Hotel Okayama,Manager
Guest User
Standard Double Room Non Smoking
Stayed in Mar 2024
Couples
15 review
5.0/5
Outstanding
Posted on Apr 2, 2024
Great location, quiet room and excellent choices at breakfast. The public bath a nice touch.
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Okayama.Thank you again for taking the time out of your busy schedule to post a review.We are glad to hear that you enjoyed your stay with us.All of our employees are looking forward to your next visit.Mitsui Garden Hotel Okayamalodging manager
Guest User
Standard Double Room Non Smoking
Stayed in Mar 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Mar 6, 2024
Everything is perfect! Good location, impeccable service, cleanliness. It was nice to have access to a public bath and a massage chair. Thank you for the wonderful stay experience!
Response from Property: Thank you for staying at our hotel and taking the time to post your feedback.The hotel is conveniently located to Okayama station by a 2-minute walk, and there are many amenities like a big shopping mall and many restaurants nearby too. Also we hope you enjoyed the public bath, located on the 10th floor, complimentary and exclusive for hotel guests only. It surely makes you relaxed at the end of day and is great start with in the morning.We will continue our effort to provide the best service to have an exceptional experience in Okayama.Once again, thank you for your great feedback. We are looking forward to welcoming you back again in the future.Sincerely Yours,Mitsui Garden Hotel Okayama,Front Office Manager
Yolkie
Standard Double Room Non Smoking
Stayed in Feb 2024
Solo travelers
4 review
5.0/5
Outstanding
Posted on Mar 13, 2024
The location of this hotel is excellent, within 5 minutes walk from JR Okayama station, multiple convenient stores and shopping points nearby. But what make it more remarkable are the facilities: - public bath open for 24 hours (although it is quite crowded during busy hours from 2100-0000 even in weekdays) - coin laundry + dryer machine x 3 which the detergent would be automatically addedd when you are washing your clothes - free massage chair x 2 nex to public bath that helps you relax after bathing - microwave in some of the floors (if you arr not living on that floor you can still gain access to it) Overall an amazing hotel to cater needs for various types of travellers.
Response from Property: We appreciate for staying with us. We are very glad to hear that you are satisfied with nice experience. Our hotel located nearby Okayama station, thanks to that guests could enjoy shopping and eating out. Once again, thank you for your great feedback. We are looking forward to welcoming you back again in the future. Sincerely Yours, Mitsui Garden Hotel Okayama, Front Office Manager
Miriam
Standard Twin Room Non Smoking
Stayed in Feb 2024
Couples
2 review
3.7/5
Posted on Feb 17, 2024
Very good location with just a few minutes walk to department store. Bathroom cleanliness needs improvement.
Response from Property: Thank you very much for choosing our hotel.I would like to take this opportunity to apologise for any discomfort caused by the lack of room cleaning during your stay.We have shared this information with our cleaning staff and will make improvements immediately.Although we still have some areas where we have fallen short, we take your valuable feedback seriously and will make every effort to improve.If you have any further comments or suggestions, we would be grateful if you could provide us with them.We look forward to working with you in the future.Mitsui Garden Hotel Okayama Front-desk Manager
Guest User
Standard Double Room Non Smoking
Stayed in Mar 2024
Couples
8 review
4.7/5
Amazing
Posted on Mar 7, 2024
Good location and service. However, it was so crowded in the public bath at night.
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Okayama.We would also like to thank you for your feedback after your departure.We are very happy to hear that you were satisfied with your stay.Our hotel is close to Okayama Station and has good access to large shopping malls and downtown areas in the area, making it popular with everyone.The public bath located on the top floor is also open from 3:00 pm to 9:00 am the next morning, making it convenient for those arriving late or leaving early.You can check the congestion situation from the TV in your room, so we hope you find this helpful.All of our staff will continue to strive to improve based on the words we have received from our customers.We look forward to your next stay with us.Mitsui Garden Hotel Okayamalodging manager