ANA InterContinental Manza Beach Resort, an IHG Hotel Reviews

Response from Property: Thank you for taking the time to share your feedback with us. I want to sincerely apologize for the unacceptable experience you had during your stay. The cleanliness and condition of your room, along with the presence of a cockroach, are far below the standards we strive to maintain, and I deeply regret that this impacted your stay so negatively.We understand how distressing this situation must have been for you, and we are truly sorry for the discomfort it caused. Please know that we take this matter very seriously. We have implemented additional precautions to ensure that our rooms meet the highest standards of cleanliness and that pest control measures are being enhanced to prevent any future occurrences.Your decision to leave after one night despite booking four nights reflects the extent of your disappointment, and we are very sorry that we failed to provide the experience you expected and deserved.We hope that you will give us the opportunity to restore your trust in the future.ANA Intercontinental Manza Beach Resort

Response from Property: Thank you for taking the time to share your feedback with us. We sincerely apologize for the aspects of your experience that did not meet your expectations. Providing a clean and comfortable environment is our top priority, and we regret that the pool maintenance did not meet the standard we strive for. We have already shared this with our team to ensure proper maintenance protocols are being followed.Additionally, we are sorry for any inconvenience during breakfast and the check-out process. For breakfast, please understand that due to food and safety reasons, we cannot allow guests to take their leftovers with them. Thank you again for your feedback, which will help us make improvements to better serve our guests. We hope to welcome you back for a more seamless experience in the future.ANA Intercontinental Manza Beach Resort

Response from Property: Thank you very much for your candid review of the hotel! We hope that you were able to enjoy your stay with us despite the condition of the room. We apologize for any inconvenience you experienced and assure you that your comments will be taken into consideration as we continuously strive to enhance our guests' experience.We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay in the future.ANA Intercontinental Manza Beach Resort

Response from Property: Thank you very much for staying with us and for taking the time to share your feedback. We are delighted to hear that you enjoyed the beautiful beach and found our rooms to be clean, bright, and comfortable and had a restful stay with us.We appreciate your understanding regarding the age of the hotel and will continue to work on maintaining and improving our facilities to ensure a pleasant experience for all our guests.We look forward to welcoming you back in the future.ANA Intercontinental Manza Beach Resort

Response from Property: We sincerely appreciate your kind words and for sharing your wonderful feedback with us! We are delighted to hear that you had an excellent stay and that you were pleased with our services and staffs. Your recommendation means a lot to us, and we will continue to strive to provide the best experience possible for all of our guests.We truly look forward to welcoming you back in the future and providing you with another memorable stay. Thank you once again for choosing ANA InterContinental Manza Beach Resort.

Response from Property: Thank you for taking the time to share your experience with us. We greatly appreciate your honest feedback as it helps us identify areas where we can improve.We’re glad to hear that you enjoyed our beachfront location, pool amenities, and the evening fireworks displays. We do understand that our property shows signs of aging, and we are actively working on making improvements to enhance the guest experience.We also acknowledge the challenges posed by the high occupancy during peak season and appreciate your patience with the elevator wait times and busy breakfast areas. We're committed to optimizing our services in these areas, particularly during busy periods.Your feedback about our staff interactions is invaluable, and we will ensure that all team members uphold the high standards of hospitality we strive for, regardless of background.Thank you once again for choosing to stay with us. We hope to have the opportunity to welcome you back and provide an improved experience in the future.ANA Intercontinental Manza Beach Resort

Response from Property: Thank you for taking the time to share your feedback with us. We're delighted to hear that our receptionist made a positive impression and provided excellent service during your stay. We also appreciate your comments regarding the room. We understand that the condition of the room did not fully meet your expectations, and we sincerely apologize for any inconvenience this may have caused. Please be assured that we are actively working on updates and improvements to enhance our guests’ comfort.We hope to have the opportunity to welcome you again and offer you a more enjoyable experience.Should you need any assistance during your stay, please don’t hesitate to reach out.ANA InterContinental Manza Beach Resort

Response from Property: Dear Guest, Thank you very much for your positive review! We are thrilled to hear about your positive experience and are delighted to inspire incredible moments for our guests. We look forward to welcoming you back to ANA InterContinental Manza Beach Resort on your next trip to Okinawa.ANA Intercontinental Manza Beach Resort

Response from Property: Thank you very much for your feedback!We are very pleased to see that you enjoyed your stay here with us at ANA Intercontinental Manza Beach Resort.If you have any feedbacks for us, please do not hesitate to contact us directly.We look forward to welcoming you again.ANA Intercontinental Manza Beach Resort

Response from Property: Dear Guest, Thank you very much for giving us a 5 star rating on this review site! We are grateful for your kind recognition and look forward to welcoming you back again to ANA InterContinental Manza BeachResort!If you have any suggestions for us, please feel free to contact us directly.ANA Intercontinental Manza Beach Resort

Response from Property: Dear Guest,That's fantastic to hear! Getting a great deal and having access to a private beach with numerous bookable activities sounds like an incredible experience. We're thrilled you found such value in your stay. If there's anything specific you'd like to share or if you have further feedback, feel free to let us know. We hope to welcome you again!ANA Intercontinental Manza Beach Resort