Universal Hotels in Orange County

The front desk staff were all wonderful and very helpful. They provided us with information about the park and tickets to the best of their knowledge. We could walk to Epic Universe in about 10 minutes from the hotel, which was even faster than taking the shuttle bus. Thank you very much!

The hotel was so good Epic is close I paid my deposit twice for a day. I checked out with confidence because I thought it would be canceled. (USA is almost self-check-out) A week later, more than $400 has been paid by card. Too absurd 😡😡 Epic Universal eats and talks right away and doesn't spend 0 won at the hotel !!!!! I'm waiting for you because I'm actively responding to Trip.com ㅠ

Fantastic hotel and wonderful staff. Shuttles to park were frequent. Room was lovely and had everything you could need in a great location. For transparency - we paid for parking per night we were there which is a little expensive given you have already paid for a room BUT you can use their free park transportation system which saves you on theme park parking costs which are more than the hotel charges

Since the hotel had only recently opened, there was a bit of a wait during check-in. However, the staff were very kind and courteous, which made the process pleasant. On the other hand, there were a few concerns regarding the facilities. The water in the handwashing area didn’t drain well, and the toilet also had drainage issues. I had never encountered these kinds of plumbing problems at other places I’ve stayed, such as Universal Canaveral or Disney All Star Resort, so it was a bit disappointing. I was also surprised by the lack of sound insulation. Voices from the hallway could be heard very clearly inside the room. Additionally, there seemed to be a gap around the door, which likely allowed more noise to enter. I didn’t experience this kind of issue at the previous hotels I mentioned. Since the hotel is still new, I hope to see improvements in these areas in the future.

The hotel environment is quite good, and the price is reasonable. My only complaint is that when we checked in, the front desk told us the shuttle to the EPCT park wouldn't start until 8 AM, and they confirmed this twice. To get there early, we ended up taking a taxi, only to find out later that the shuttle actually starts at 7 AM. We wasted 7 US dollars. The whole point of staying at a park hotel was to save on taxi fares, but we didn't get to enjoy that benefit in the end.

It's OK. The hotel has an elegant environment, complete facilities, warm and thoughtful service staff, and a very comfortable stay. The location is convenient and travel is convenient. Overall it's OK

I booked the Dolphin Hotel directly for my Disney trip. I hesitated for a long time between several Universal hotels, but before the limited-time cancellation period ended, I decisively cancelled several hotels including Stranova and kept this one. It turned out to be a wise decision. The receptionist was really nice; she upgraded our pool room to a water park view room. I watched the Epcot fireworks for four consecutive nights at Dolphin, and then watched them several more nights at Universal – I'm practically addicted to Disney fireworks! They don't allow them in Beijing, so I got to see them to my heart's content in Orlando, haha. There's a Universal Studios service counter in the lobby where you can buy tickets and express passes. Near the parking lot, there are shuttle buses to various parks, very frequently. There are many people going to Epic in the morning, so there might be a queue during rush hour, but there aren't many people on the shuttles to Florida Adventure and Universal Florida. There's a convenience store in the lobby; you can buy food and eat at the restaurant tables. You can keep your room key as a souvenir when you check out. A great hotel, very convenient. I recommend everyone try it.

I stayed at this hotel to get an hour's early entry to Universal Studios. Personally, if you're going to Universal Studios, I definitely recommend staying at a hotel that offers these perks. Furthermore, if you're going to Ireland, this hotel is close enough that you can leave around 7 a.m. and take a 15-minute stroll, and you'll be almost at the front of the line. Being able to ride two or three attractions (or one or two multiple times) that are likely to have long waits during the first hour is a huge advantage. I rode Hagrid twice (I went right back in) and Velocity once. After that, I rode one more ride and was granted general admission. From then on, the standard wait time was over an hour... For a family of four, I'd recommend staying at a hotel that offers express passes. The wait times can be quite different... If you're going to use express passes anyway, you might as well choose a better hotel.

The guy at the front desk was very nice. After confirming that it was our first stay, he explained in detail that we didn't need to return the card when checking out. The door card was a fast pass and we could keep it. He left our email address and we received an email the next morning and could check out online. We took the hotel's water bus to and from the park. We didn't have to pay for parking by scanning the room card in the parking lot. The overall cost performance was very high

The inly thing I could fault was the signage to anywhere. There are none. We walked 30min. Round two hotels. For what should have been a few minutes cause once of the boat taxi for the first time no signed for lobby or anything. Same in morning sign to water taxi then no sign to say get life to floor one. Tbh this seems to a standard thing round universal. No sign or basic sign to everything toilets hotel rides. But have to say hotel was amazing and clean and would stay again. Ashley it early check in and late collection was very helpful