Spa hotels in Orange County

I had a prepaid booking. They charged 800$ for incidentals with the POS that gave the “Approved” status. We spend like 1k and they locked us outside of the room and asked us to pay this again the whole amount. They did not recognize the initial payment. Front desk guy Christian very rood, pushing it to the edge of snapping. Eventually I asked to speak to the manager on duty..he got at the front desk in 20-30 minutes, apologizing and saying that everything is ok with the initial payment. We spent 1 hour locked outside by this “system error” The service at the Sofia (downstirs restaurant) is very poor because of the kitchen staff. The roof top restaurant is quite nice for dinner. I waited 30 min for the valet to bring my car. The have no f idea of what they’re doing. You can get only inroom dining after 10pm. Shuttle service only to Disney parks.

在一個新開發的地段。所有設施都很新很智能（包括電燈按鈕/智能馬桶等）。四個枕頭似乎是不同的高度，很貼心很舒服。然後酒店附贈的礦泉水特別好喝。 吃飯方面酒店內部就有好幾家不錯的飯店。然後步行距離內還有很不錯的咖啡店和一個購物廣場。 稍微不喜歡的地方在於浴室放沐浴露的地方很矮？上一個住客完全可以踩在那裡洗澡 然後洗面奶再放這些地方感覺不是很衞生的樣子～其他都很好的。 如果不介意離迪士尼園區稍微遠點的話非常推薦這裏～

This hotel is super friendly to foreigners. Our flight arrived early, and the front desk allowed us to check in ahead of time, upgraded our room, and generously offered free breakfast. They were also incredibly helpful with directions, always with a smile – that's a rare find! The only drawback was the noisy air conditioning in the room; otherwise, it would have been a perfect five-star stay.

Traveling with a friend's family, we requested two connecting rooms. Our window overlooked the Swan Hotel, with the pier nestled between the two hotels. To get to Epcot and Hollywood Studios, you take a boat, which is super convenient. Epcot is incredibly close; even without the boat, a 7-8 minute walk along the river gets you right to the entrance. The free Orlando gondola station is also right outside Epcot. It's a nice option for a leisurely ride in the evening. The gondola can also take you to Hollywood Studios, but it's not as convenient or quick as the boat. For Animal Kingdom and Magic Kingdom, just head to the shuttle bus stop to the left of the hotel entrance. Each bus is clearly marked with the park's name, making it very straightforward. The hotel lobby has a dedicated Disney service desk for tickets and inquiries, which is really handy. The lobby itself is huge and features a bar that's always bustling with foreigners enjoying drinks and chatting. There's a supermarket on the first floor, but it's honestly not cheap. I bought some drinks, a few pieces of bread, and a vegetable salad for the kids, and it cost over 1000 RMB – haha! Every evening, around 9 PM, we'd set up a table, pour some baijiu, and watch the spectacular fireworks from Epcot on the left. Sometimes, Hollywood Studios on the right would join in with their own display. Drinking and watching, it was pure bliss. Ordering takeout with Uber Eats was also incredibly easy, with a user-friendly interface. A guy even delivered our food in a Mercedes – capitalism is truly decadent! Haha 😄

We had an outstanding stay at Rosen Shingle Creek—easily one of the best hotels we’ve experienced in Orlando. The service was truly first-class, and every interaction with the staff was smooth and professional. A special thank you to Ilese, the front desk manager, who was an absolute delight to work with and went above and beyond to ensure everything was taken care of. We needed to extend our daughter-in-law’s stay by an extra night, and the team made the process incredibly easy—even upgrading her room. They also offer complimentary notary services, which was incredibly convenient. Overall, a phenomenal experience from start to finish. We would absolutely stay here again.

I've now stayed at 8 different hotels in or near WDW so far in 2025, including 3 in the Disney Springs area. The Ren is #3 both overall, and near Disney Springs (Hilton Palace, and Hyatt BV are the two I prefer). The staff at the Ren were univserally great and their warmth seemed genuine. I also thought the food in the restaurant/lounge was unuually good for standard American grub; they make staple items like sandwiches and breakfast spreads much better than average. Clearly, whoever's in charge of F&B is a star, even if creativity was lacking. I was traveling with my senior citizen mother, so we requested an accessible room. Sometimes, this gets you an oddly shaped room that is a waste of square footage. This wasn't really the case at the Ren, though there was still a longish hallway between the door and the living space. But, it was basically just a normal room with a large bathroom. The bedding, furniture, and toiletries were all up to brand standard. The pool was just okay IMO, but certainly isn't a reason to book elsewhere. They hand out coupons for free drinks/appetizers every day; be sure to ask if you don't see them in your ”passport” folder. I think I'll stay there again next year because my mom really liked it (i.e. she was treated especially well), and it was a pretty good value (all of the DS hotels are in the same general price range, but the Ren is on the lower end of the spetrum and their resort fee is less onerous than some of the others...maybe because it's less of a resort, which is okay with me).

Perfect location for doing the Disney parks with a free shuttle provided too! Rooms were quite cold though and our heater didn’t work very well. Great hotel for if you’re doing the parks and will be out all day

I am here to participate in the exhibition. The service is very, very poor, equivalent to no service. Stayed for three nights, did not change towels and bath towels, we called the front desk to get a new towel, the other party said to pay a service fee of 15 knives. At 8:00 in the morning of the last day of check-out, I asked if we would continue to live, and I said that I was not sure for the time being. The front desk was Yinyang and I said whether you can be sure in 2026. The check-out time is 10 o'clock in the morning. Since we are in a hurry to go to the exhibition site, we hope to negotiate whether we can check out at 12 noon (the normal check-out time in China), the front desk clerk said that they must participate in a conference (KPI pulls the head) organized by them before extending the check-out time. We can check out first. The resort environment is good, but the service is very, very poor experience! Don't come!

This was a terrible experience. 1. I confirmed with the hotel 2 days prior to my arrival they we would be there and they confirmed my reservation. 2. Date of arrival our flight got delayed. I contacted the hotel and confirmed my late arrival due to flight delay. They confirmed. 3. We arrive and the hotel didn’t have a room for us of the type we paid for. Fortunately they had a room but we’d have to move the next day. 4. We were compensated with free parking. That was appreciated. 5. Moved to our new room and the stench that came from the pullout bed cannot be described. It eas horrible. The entire room was filled by the pungent odor. Of course, this was discovered at night. 6. Spoke to the night manager and asked if they could swap the mattress out or change rooms and they said not likely. They gave me some points. Gee, that took care of the smell… 7. Next morning an older gentleman was on staff as manager and he was on it when I spoke with him. He had the maintenance crew in the room within 20 minutes. They took out the old mattress and replaced it with an almost new looking one. You get what you pay for. Though they resolved our issues we decided to leave half way thru our trip. It was not worth it. The rooms are not in good condition as they appear on their website. I appreciate their effort but to have to struggle with the staff multiple times, not worth it. We ended up staying at a WDW property with of course, we should have done since the beginning.

1. Initially we were put in a very substandard room. I had to complain to the front desk and then they moved us to an acceptable one (why didn't they do that in the first place?) 2. We stayed for 5 nights and only on the last day did they clean the room...unacceptable 3. Nobody is ever at the front desk to answer the phone when you call for something so you literally had to go downstairs in the cold to talk to someone 4. The carpet outside the room (#10308) and along the entire walkway to the elevator was soaked with water from a leak somewhere. On a positive side, the bartender was very nice and the Manager was very helpful when we eventually spoke with her.