Anonymous User
July 7, 2024
The hotel's location and hardware conditions are good, but there is a problem with the hotel's settlement system. I paid the full room fee on Ctrip, and I understand that I had to pay a deposit when I checked in. However, in the following few days of my stay, the hotel deducted my credit card for pre-authorization several times, at least 6 times, and the single amount ranged from over 100 to over 700 US dollars. I only stayed for three days, and one of the pre-authorizations of more than 700 US dollars was officially settled. I took the initiative to discover it and contacted Ctrip at least 3 times before it was resolved. It took more than a month in total. I have to give a bad review for this!
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