Yueran Reviews

Response from Property: Hello guest, I am very glad that you like our B&B. The B&B is located in the Tsutenkaku Scenic Area. It is lively and prosperous during the day, and the tourists in the scenic area are all happy. I like this atmosphere very much. Since the B&B is located behind Tsutenkaku Tower and there is no shopping street, it will be quiet at night, with good movement and tranquility. Regarding the evaluation of hygiene, I would like to take this opportunity to talk about our cleaning process. The cleaning company we cooperate with is the cleaning staff of the hotel. After the cleaning is completed, the B&B housekeeper will do a second inspection to ensure that there are no hygienic dead spots. Hygiene is our biggest concern. , strive to be flawless, and the linen will be cleaned and disinfected strictly. We can also use the bath towel machine used in the B&B, so there will be no worries. The air conditioner filters will be cleaned every season to ensure the health of guests with respiratory sensitivities. Guests who come to the B&B are welcome to check at any time. We have made extraordinary efforts for hygiene. We are confident that we can compare with the hygiene of five-star hotels. Your hygiene score reminds us if there are still deficiencies, we will work harder and hope you will come again!

Response from Property: Thank you for your review and a warm welcome to visit again!

Response from Property: Hello, guest, thank you very much for your evaluation! ! Your writing is fluent, clean and neat. I admire it very much. Some of the characteristics I haven't written myself, so I decisively copied your homework to improve my homestay notes! I look forward to meeting you next time. Send me this text and I will prepare a little surprise for you!

Response from Property: Hello guest, thank you for your evaluation! I am very happy that you can find the feeling of home in Osaka. It is also my honor to receive you. You helped me clean the room when you checked out. I was very touched. The communication was smooth during the stay. The reply to my information was very timely and accurate. It was also a very comfortable experience to receive you. There is a cherry tree opposite our homestay. It is a pity that it is a bit cold this spring and the cherry blossoms have not bloomed yet. You did not see it during your stay. I hope to receive you here next year to make up for this little regret. Looking forward to visiting again!

Response from Property: Hello guest, I'm very sorry for your review. You arrived three hours early. We provided you with luggage storage service. The reason why you didn't lock the room is because the B&B housekeeper was cleaning the room in the room. I hope you can post it objectively. Comment! My communication with you is evidenced by emails! If you don't feel safe, why keep your luggage on check-out day? I will reply to you right away on the day you check out because there are the same Korean guests who came early to store their luggage. You guys have met. We only provide luggage storage once. You asked for it twice. If we can arrange it, I will try my best to meet your request. Furthermore, it was me who responded to your second email, and I agreed to your request, but you left without storing it. We also deliberately went to clean the room late to give you time to store your luggage. Regarding cleaning, there is a special box under the cabinet to store cleaning tools. I will ask you to change the place. Thank you for your suggestion. In addition, regarding the outdoor unit, you cannot hear it when you close the windows. Our B&B has double-layer windows, with metal windows on the outside and Japanese-style wooden windows on the inside. In the six months since we opened, the only one who mentioned the noise was you sleeping with the windows open, right? Sleeping with the air conditioner on and the windows open is a waste of energy! I hope there will be another opportunity to receive you here and I will definitely provide you with better service. Our hygiene requirements are very high. The scent you mentioned is the white tea aromatherapy I put. There are photos in the B&B, and the same fragrance is placed in every room. You may have misunderstood and have not smelled this smell. I also went to check the hygiene today. It was spotless and not a hair on my head. Can you provide proof of the poor hygiene you mentioned? Photos, etc. Our guests’ previous comments are accompanied by photos. Can you upload them? Our bathroom is independent and equipped with a fully automatic toilet seat. The shower room and bathtub are also integrated. We work diligently to improve the service quality of the B&B. We hope that your comments will also be responsible! I don’t know how to improve it for you, just store your luggage. I will definitely find a way to save your luggage twice next time.

Response from Property: Thank you for your comment. I'm glad you had a good stay here. I hope to see you here!

Response from Property: Thank you for your visit, and thank you very much for your review. If you had a good stay, I hope you will have the opportunity to receive you when you come to Osaka again!

Response from Property: Hello, I am a novice landlord. I just found the review portal and am late in replying to you. This was a very pleasant reception experience. The communication with you was very smooth. I hope I will have the opportunity to receive you again in the future and look forward to your visit!

Response from Property: Thank you for your evaluation, welcome to come again~