Hotels near ByWard Market in Ottawa

Our family of 4 needed a hotel near the airport between connecting flights so our expectation was not high. We always had good experience with other Hampton Inns so this was just an easy choice, assuming a known quality hotel and also close to the airport. The Good about this hotel - 1. close to airport 2. free shuttle (details to follow) 3. has a couple restaurants just across from the parking lot if you don't want to venture out too far 4. check-in was quick The Bad - 1. Free shuttle only starts at 6am so if you need to catch an early flight you'll need to find a taxi. In our case, we had to pre-book a taxi the night before because we needed to get to the airport at 4:30am. 2. The hotel shuttle was just a plain white van with no signs indicating it's for Hampton Inn. Driver was not in any kind of uniform and when I knocked on his window trying to inquire, he came out and yelled 'What's going on'. Well not exactly what I expect a hotel shuttle driver to identify himself that way. When I asked if he's from Hampton Inn the answer was yes. But in retrospect any random guy can give me the same answer and we just kinda need to trust that driver that he's a legitimate Hampton Inn shuttle driver. The whole short trip to the hotel we were wondering if we would end up getting mugged. Just not a good feeling and I think the hotel can handle this a lot better, how hard is it to give this driver an uniform with a hampton inn logo, or print a hampton inn logo on a piece of paper and put it on the dashboard. At least something to make your shuttle and driver look a little bit more legitimate and make your guests feel a little bit safer. 3. As mentioned earlier we pre-booked a taxi to pick us up at 4:15am, turns out the front desk forgot to book it for us. When we got down to the lobby and looked for the taxi, that's when the front desk guy realized he forgot about it. So we waited for another 10-12 mins for the taxi to come. (taxi fare from hotel to airport was less than $20) 4. Not all electric outlets are working, in our room the one attached to the side table lamp didn't seem to work. Had to search high and low to have enough outlets to charge 4 phones and 4 apple watches. The Very Bad - The mattress was the absolute worse, I have never stayed at a Hampton Inn that have mattresses that dip down about 2 inches and with no support whatsoever. I'm not a big person, but my husband is so the whole night I was sinking and rolling to my husband's side. All I needed was a few hours of sleep between flights and I could not get that because of the mattress. Tossing and turning the whole night and could not find a good position. My back was hurting the next day like I was sleeping on an absolute garbage mattress the night before. We did not use the free breakfast, coffee wasn't ready during our stay, no other amenities were used. The poor rating is given based on the fact that everything we needed for a short stay in this hotel fell far sho

We chose this hotel because we were going to a concert and it was so close we could actually walk to and from the venue!! It is also still close enough to take a short Uber ride to local malls and restaurants, not to mention an Outlet mall only a very short walk away. The hotel itself is very busy, but clean and the staff were very friendly. The complimentary breakfast was mostly good, we'd give it an 8 out of 10. Our overall experience was great and we will stay here again.

This hotel is pretty old and it shows, but the room was quite pleasant and spacious and the bed was comfortable. Loved that there was a room air filter machine plus an internal AC unit, though it didn't work terribly well. There was also a white noise machine which was lovely. The bathroom is super-small and the only disappointment during our stay. The staff was very solicitous and professional. Did not enjoy having to pay for parking over and above the cost of the room (that was a surprise), but I guess downtown hotels can command these fees. All in all a very pleasant stay, and I would book again if I could get a deal through Trip.com (rack rate is very pricy).

When I arrived, there was no room, and I said free upgrade. After more than 20 minutes of grinding, I said there was a room, and then I took the initiative to waive the parking fee for 2 days. The environment is good, and the lobby is quite stylish by Canadian standards.

Good standard hotel with very friendly and helpful reception staff. If you are driving it is a great solution to visit Ottawa.

The hotel is simply bad on all counts - cleanliness, sleep quality, unexplainable bill charges. But the main thing for me was that the cleaning staff came into our room when there was a “Privacy Please” sign on our door while we were out. I have been traveling for work since 2005, weekly, and the DND sign was always something that ensures your privacy in any hotel, any country I have been to. The funniest thing is that the hotel declared they would not be cleaning the room for the duration of my stay in the pre-arrival email, which made me happy, and then they still came in to clean it, despite the sign. I called the front desk immediately when I saw it, created a big issue, and they told me that the clean-up was requested and SHEDULED by me. I explained it was impossible and how upset I was, and guess what - NOTHING happened to make things better for us, absolutely nothing. The manager did not call to apologize, there was absolutely no reaction to this, pretty big in my opinion, issue. So yes, hotel folks, if you are reading this – I did bring it to the attention of the staff. Compared to that, the rest was not as outrageous, but still quite bad and generally important to the quality of the stay: - Cleanliness: When we arrived, the toilet seat was dirty, there was pubic hair in the shower and the shower gel dispenser was empty. I did not want anyone in my room, so I sanitized all impacted surfaces, decided to use the little soaps for the showers instead of the gel and moved on. Ironically, when they broke in to clean my room, they still did not fill up the shower gel! That made me laugh when I stopped crying. - Beds: As another review here mentioned, beds are terrible. It is like sleeping on a water bed, you can feel every little movement, and between that and the old pillows, you are lucky if you get any sleep at all. - Room charges: Unlike any other hotel, this one did not send the email with the bill on the morning of the departure. Naturally, after what I have been through there, I decided to check the bill before I leave instead of just leaving like we do. I had booked using points, so my bill was supposed to only have parking charges + tax. However, when I got the print out, there was an additional $38 CAD per night charge just called “Room”, which the front desk could not explain. The further the conversation went, the more defensive the front desk representative got, until eventually they angrily removed the charges. Not even an apology or any sign of regret that there was a mistake, but a whole lot of attitude and pushback on the paying customer who happens to also be a platinum elite at this chain. Still remains to be seen what ends up being on the credit card – I am seeing some strange charges in the ‘pending’ status. As I was coming down to get the bill, check it and leave, I was squirming as I was expecting to be asked ‘how was your stay’ as usual, and I would not have known what to say. “I told you how it was la

Stayed at the Novotel for a week in early Feb 2023 while attending a conference at the nearby Westin. I booked for a really low rate through hotwire. After a pleasant check in I was excited to come into a very large on the 8th floor with a separate seating area and a very large TV. Room was pretty clean although when packing up before check-in I found some items under the bed that did not belong to me. Location was perfect, right across from the Rideau Centre and the Westin/Conference Centre and within a short walk to the Parliament Buildings, Sparks Street and Byward Market. My only compliant is the walls must be paper thin as I could hear the ding of the elevator and conversations in the hall from my room. I was also there a four hour during a power outage in the evening. I assume the outage was unscheduled but there was a lot of confusion and no one at the front desk when it occurred. The hotel shares a building with a DND office which made it confusing leaving the building by the stairs as the stairway lead to a entrance that read ”DND property alarm will sound”, it took awhile to figure out how to exit by the stairs.

We stayed in this hotel during our visit to Ottawa, surprisingly the rooms are quiet big. We got a twin queen size beds that could fit 4 people. There was a fridge in the room, which is a bonus. The bed was so comfy to my liking. The toilet was also huge and the shower was powerful. The cleanliness of the hotel and room was also good. The hotel staff was friendly and accomodating. Although, during check in there was some mistake from the receptionist, we requested few months ago a connecting room as were travelling with the family, but then she give the connecting room to other guest just 3 minutes upon we arrive. I think thats the only downside. There was a swimming pool in the hotel, but it's also under renovation that time. We were told we can use the neighboring hotels pool as complimentary, which few blocks away to walk. So we didnt use it. For the breakfast its not included on the prize, but you can purchase it in the hotel. It was actually a good breakfast and tastes good. There was a bar in the hotel which I recommend you try the Canadian beer its so refreshing and tastes good. The bar men even advise us places to visit on our next stop. I recommend this hotel, its so close to to parliament and tourist spots in Ottawa. Will definitely go back here in our next visit.

It was a nice hotel and in a great location. I had a few issues that were never resolved before leaving the hotel. We stayed for two nights, and our air condiiton was broken in our room. We inquired about this with the front desk 4 times before someone actually showed up. The room temperature was 82 all weekend. When we returned, the a/c was still broken. I went to the front desk for the 5th time, and they told us that it's not repairable. The other person I was staying with was already gone to bed, and the hotel finally offered to move us to another room at 12:00 am on the second (last night). I told them I didn't feel comfortable waking up the person I was with, and this was unacceptable because the first night they didn't even care, we had to sleep in the hot room and sweat all Night. They offered $50 dollars off the whole bill which was $820 dollars for 2 nights, I wasn't a very happy customer leaving the hotel

I loved this hotel! A little off the beaten path, but worth it due to good pricing and proximity to Tanger Outlets and the highway. I've visited twice now and will be sure to book again when needed. Pros: Rooms are a very decent size, and the hotel just opened recently as of this review, so everything is gleaming clean and new. The beds are very comfortable, and the bathrooms are lovely. Cons: The TV could be a little larger, and I'm sad that despite marketing materials to the contrary, we weren't able to connect the TV through my YouTube account as I have been able to do at other hotels, but it was a small disappointment compared to the pros. My largest concern is how quickly the right-hand elevator door closes without warning; it bashed me a good one as I was walking in , and while I can take it.and brush that off, had that been a small child they could have been seriously hurt. Please get that checked out. In summary, I will recommend this hotel to anyone who wants a clean, quiet, recently priced place to stay while visiting Kanata 😁