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9.0/10
Great
GGuest UserThe restaurants and food was amazing! The service was good. The hotel is isolated from safe shopping and entertainment in midtown. If there is no event at the stadium or GWCC, and/or the pool isn't an option, there is little to nothing to do during the stay, i.e., live music or jazz at the bar/lounge, or some form of conservative entertainment passtime. In short, the hotel is too great to be so boring. Unless you hate money enough to blow $250-1000 on a massage, there is literally nothing going on there. Just a disappointing reality for such an elite hotel in a prime downtown local. But if you stay, be absolutely sure to take advantage of the food... it is unbelievably great!
SSinlenmezLocation is very good. The hotel has a pivate parking for 25 USD/ day, so you don't need to worry about where to park. There are many restaurants and cafés around, also Marshall's, Five Under are in the neighborhood if you like shopping. There is also Publix Market just in 2 mins by walking. The breakfast is good enough to start a day. And the people are always helpful and kind. The room is quite comfortable. There is a microwave, a little fridge and a coffe-maker inside the room. The only missing for us was the safe. There was no safe inside the room. Also the housekeeping is done once in two days, but if you ask in the morning they change the sheets and towels regardless the day.
We stayed here with 2 little buddy loved a lot. If we visit Atlanta one day again, I definitely check this place.
GGuest UserIt was a very pleasant experience staying at Kimpton the Shane. Home keeping was done everyday. Nice toiletries were provided, replaced as requested/required. We were there to visit the city but it also could be a nice spot for staycation as they have a lot of options of room service along with a bar and restaurant attached!
LLorena CNice hotel apartment, across from Civic Center station with underground parking. Very good service from front desk staff. A lovely space with coloring area in the lobby, restaurant are precursor to the apartment: full kitchen, living room, dining area, two tvs, balcony and bedroom, kind of classic Marriott style. But unlike Marriott there were no extra towels, bathrobes, slippers or toiletries beyond soap and shower cap.
The restaurant hours on the key are incorrect. The restaurant closes at 930pm although front desk said only the kitchen closes at 945pm. Anyway the mix up led to none of our interactions with the reticent restaurant's staff for room service. The restaurant takes a daily siesta too, though the key says weekends only. The 12 doesn't let Door Dash come to the apartment, only the lobby. However, 12 Staff will deliver if anyone's available; otherwise you have to go to the lobby.
All in all, it was a very pleasant stay.
KKaren Elizabeth BiowThis hotel is okay. It's close to the aquarium and the Coca-Cola museum in the civil Rights museum. Breakfast was okay. It could be a little cleaner those sofas were a little grungy. The hotel charge me two times. I had to contest it with my credit card company and show the receipt that my boyfriend paid for the room. They didn't take payment off my room when we checked in so we paid twice. I had to call my credit card company and I had to call trip.com to resolve the issue. The staff aren't very knowledgeable. They don't really know anything about Atlanta or can't recommend restaurants. The hotel was okay but really not up to Marriott standards..
Llittle ACGThe hotel is a little off the beaten track, and many places around it are undeveloped. There are basically no restaurants around. It's relatively close to the aquarium and Coca-Cola, and you can get there in about 10 minutes by Uber. It takes 20 minutes to walk. But it's cost-effective and the room is quite big.
JjenwhiteMy husband and our son stayed here cause we always have a great stay at hoilday inn all over. I will start with the bad. First off, when we booked this hotel, it stated the breakfast is included while getting checked In. I saw a sign saying that you have to pay for breakfast and it's 9 dollars a plate. 😡so I asked the guy that was checking us in. Why do we have to pay 9 dollars for breakfast he said it's not in my reservation. That was false,. So he said we have to call ihg to inform them of this and I said NO you call cause this is your hotel not mine. Anyways I have never stayed at a hoilday Inn IHG and had to pay for breakfast (NEVER)..The good news is we slept good.. room was clean.
IInonge ChifukaCustomer care can be better for people travelling from far. Checking in can be adjusted. The food was great. The facilities were great.
The staff were friendly and very helpful.
GGuest UserThis hotel was exceptionally difficult to locate. Furthermore, they do not provide complimentary parking; the paid lot is also situated far from the hotel building.
I encountered significant issues with their payment system. They do not accept cash for parking, and during check-in, my credit card was charged a deposit with the assurance of a refund within 24 hours of checkout. It has now been 72 hours since I departed, and the refund has not been processed. My attempts to resolve this via email have been ignored, as I have received no response.
SseanwangThe room is clean, close to the airport, the breakfast is very poor, the facilities are OK, it is an Indian hotel, the service is basically the same as in the United States, the quality is worth the price