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9.5/10
Amazing
GGuest UserGrand Hyatt Hotel has a great location! It is located above the security entrance of Terminal D. After breakfast, you can go downstairs and directly check in your luggage and go through security.
Breakfast is a menu and you can order it. French toast is very good. If you order fruit, there are rich varieties and large quantities.
The Texas Angus steak for dinner is very good.
The gym is on the top floor. Unfortunately, the treadmill is in the middle, and only the bicycle and climbing machine are by the window. The outdoor swimming pool is hot water.
The room is nothing to say. It is much better than the Excelle, which is a little further away from the airport, and Hilton and other hotels in the city. After all, the price is there.
The aunt at the front desk is very enthusiastic. She helped us check in very quickly and gave each person two bottles of water. As well as slippers, toothpaste, toothbrush, comb and other toiletries. It is to understand that people who transfer again are in a hurry and very tired.
GGuest UserThe experience was decent for transfer overnight. Location is convenient, but price is high if just for location sake. Other hotels are maybe 1/2-1/3 of the price and provide shuttle bus. However, the staff was very nice and friendly. They even helped me finding something I forgot in the room, so my husband could pick up days later, I appreciate that!
BBen WadeThis is really a gym of a hotel that strikes the balance between affordability and luxury and a great location. The bed and bedding is to die for.
GGuest UserWhile for the first time ever we stepped into the lobby of the Staybridge we were amazed with how nice and well decorated this hotel was and after checking into our room we never realized that our nightmare would just begin. Our room key would not open any of the ext. doors for outside entry so we asked the clerk what was wrong and she said there was a problem with the door so she would have maintenance check it out and in the meantime she issued us a temp. key card that worked but it expired that evening and no longer worked and once again we got locked out while holding bags of groceries and merchandise from Walmart and we had to walk all the way around the bldg. carrying our stuff to come in thru the front entrance. Then, when I used the DOVE hand and face cream in the bathroom to apply to my body it had a horrible odor of being rancid and had to immediately wash it off. Angry, we decided to leave your hotel and spend the next 3 days at the Best-Western hotel next door, whereas we had no problems, issues or uncomfortable issues. Sadly, this was our very FIRST EVER stay at the Stay bridge Suites and most likely our last!
GGuest UserEntered hotel and tried to check in. No one arrived to check us in for 10 minutes. After finally getting checked in, went to room. Everything in room was clean and in order. Left and came back several times and was greeted and acknowledged by person at desk each time. One weird thing is that the only clock in the room was on the microwave. There is no alarm clock. Went to the breakfast buffet the next morning. Everything was good and plentiful. Had scrambled eggs, egg and cheese omelets, hard boiled eggs, sausage, ham and egg sandwiches. Also had bread items, muffins, oatmeal, waffles and different juices plus coffee, tea water and hot cocoa packets. Next night was good except for thoughtless people next to us who kept yelling at their crying kids. Fun night! Breakfast next morning was similar to first morning. Also had chocolate chip cookies in the evening by front desk. Check out was fast and easy and had the e-mail my receipt. I have stayed here before and would stay again if I was traveling in the area.
GGuest UserMy daughter and I were traveling for a gymnastics competition. We were pleased with the location's proximity to the Fort Worth Convention Center and dining options. The room and hotel were pretty clean overall.
However, these are the weird things that ruined our stay:
- The bathroom door knob was missing. I know it sounds weird, but there was no knob--just a big hole in the door where one should be.
- The heat in our room did not work. We were cold and had it set to 80, but it only blew cold air.
- Upon arrival at breakfast (included with our specific booking) no one acknowledged us or greeted us. We waited for a while and then I tracked down a worker putting out food to ask if we seat ourselves or if someone seats us. She did not reply to me (language barrier), but got someone to tell us we could just seat ourselves. It was confusing and unwelcoming. I witnessed other patrons enter after me and share the same confusion and have to ask as well. A simple greeting, welcome, or explanation could go a LONG way.
I am not typically a complainer, so the issues above would've normally been mentioned at checkout for resolution before the next time they put someone in the room. It wasn't worth the hassle of moving to a different room.
- (This was the biggie.) We had a family enter our room because they were given keys and assigned OUR room at check in. We had not checked out, and now our keys would no longer work. The family returned to the desk and were assigned a different room. When I asked about this mix up at the desk, they told me they ”didn't know how that had happened” like I was somehow making it up. They reprogrammed our key cards and assured us that no one else would bother us during the remainder of our stay.
- They charged me for one night of parking instead of two, and charged me for breakfast although it was included with my booking. These charges were resolved and an apology was extended for the inconveniences of the stay.
I would not stay at this hotel again, and will choose differently when traveling there next year. It was a hassle and a disappointment.
GGuest UserThe employees were very courteous and friendly. I was dismayed when I had to valet my car at a rate of $30/night, which I was not informed of prior to arrival. I felt I should mention so that others will know what to expect. The location is right at the convention center, which is approximately 3 miles via car ride from the Stockyards. The room was clean, as was the hotel. I felt completely safe staying there and was satisfied with my stay overall.
RRomain SCAGLIAWe were overall disappointed with this hotel. Even though we are not very demanding or overly critical, we were let down on several points.
When we arrived, we were informed that the swimming pool was unavailable due to maintenance. We then went to our room, and unfortunately, the bed had been made without the staff noticing that the previous guests had urinated on the mattress. I had the unpleasant feeling of lying down on wet sheets.
The receptionist kindly gave us another room, but without offering an apology.
After that, there were several other small inconveniences, such as the absence of conditioner in the bathroom, no waffle batter or spoons at breakfast, and more.
GGuest UserWhen evaluating the hotel, you can first point out the check-in experience, and then start from the hotel environment, services, facilities, etc., listing specific details, so that the evaluation is more real and vivid:
1. This stay experience is perfect! The hotel lobby is very stylish, the room is clean and tidy, the bedding is soft and comfortable, and the living is super safe. The check-in at the front desk was quick, the service was intimate, and I also helped recommend interesting places around. The hotel's gym facilities are also very complete, the breakfast is rich, and the stay is too satisfactory!
2. Staying at this hotel is really thunder! The room smelled strange, like it had not been ventilated for a long time, and there was water in the bathroom. The heating effect of the air conditioner was very poor. It was not warm for a long time. I called to reflect that the maintenance staff came for a long time. It was not repaired for a long time. Breakfast is unpalatable, the variety is small, the experience is not at all, and I will never come again next time!
3. Must praise this hotel! Good location, convenient travel, many foods around. The room decoration is simple and stylish, with excellent lighting and ventilation. The staff was kind and checked in and checked out very quickly. The gym and swimming pool facilities are well maintained, and the breakfast is a combination of Chinese and Western styles to meet the needs of different tastes. A great stay!