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1. Check in process was not as smooth as expected. 3 staffs were at the check in counter and 2 were not doing anything. I was standing in the queue for 5 mins before someone approached me and requested for my passport. Then followed by another 5 mins wait. Welcome drink was super refreshing and tasty! 2. Rooms are clean in general but I noticed that the house keeping staff did not clean the bathtub everyday!!! They did change the towel, make the bed etc but 100% did not wash and clean the bathtub which is unacceptable for a 5 stars hotel 3. Ordered a bottle of wine and fries at the roof top bar, the fries was soggy and salty, wine didn’t taste good either. Items are way too overpriced!! THB200 for a small cup of hot Americano. 4. Really love the pool (with jacuzzi) and view from the rooftop. But security is concerning because you don’t need to tap the room card to access any floors. Possibly people who are not staying in this hotel can access the rooftop and use the pool? Not sure how they check about this. 5. Love the hotel bed and pillows so much! It’s super comfortable and we had a great rest every night! 6. Requested for high floor and quiet room but we were given low floor (level 13) without them even trying to accommodate my request. Booked via trip.com which comes with free late checkout but was informed by the hotel checkin staff that i must check out by 12pm.