Samantha G
September 30, 2024
So, my husband and I are currently staying here. We arrived on Fridsy 27th September. On arrival ot appeared that they was no booking under our name. After some time, the receptionist found us a room. The room itself is spacious, and on first glance clean and acceptable. However... the room is very tired no door on the shower, cold water! Carpets are worn. On to the food.. I'm not that fussy having travelled extensively world wide, but it really is worse than school dinners, cold food, meat like leather, no hot drinks or water at dinner time. Breakfast is the same, the coffee machine spits out something that resembles coffee! The table cloths are mouldy, and there are hose pipes and buckets in the dining room plus huge cobwebs everywhere! Today I asked at reception if there was a bus to nearby Sventi Stefan, reluctantly she went in her phone to find out. Such a disappointment as the area of Petrovac is lovely. The hotel needs a ton of investment and the staff some customer service training. We have decided to move on tomorrow , and have booked elsewhere for the remainder of our holiday. I will be contacting my holiday provider on my return. There would be more photos but I'll leave that for you to decide.