I paid extra for a Superior room, over $100 per night, and the air conditioner was hanging down from the ceiling on one side with the other side held up with duct tape. I made a special request for a quiet room, but you can still hear the blaring music until 4 am, though it is muffled compared to the standard room. Luckily, one night it rained so hard that the bars closed around 1 am. The bathroom was not the same as the majority of the photos on the website, which show an updated version, but they sneak in one photo of the rundown version most guests receive to deliberately deceive you. Only cold water from the sink that was clogged when we arrived and the dated faucet could not be set in place anymore, so moved around freely. The shower would cannot get hot, only warm, and there is no way to fix the shower on the wall at a usable angle, so no hands free
The staff overall is friendly, but are not proficient in any other languages. The front desk staff is friendly until you have a complaint, which they must be tired of hearing, the hotel is so bad.
Breakfast is in a beautiful location on the beach, but use bug spray on your lower legs if you don't want to be eaten alive. The breakfast itself was disappointing, offering only one local dish, not particularly well made. At least the coffee was pretty good by Thai standards, but even that was inconvenient as there is only one machine which is slow and a cue develops quickly.
The pool was quite nice.