Hotels Near Amazing Cambodia in Phnom Penh

An unfortunate experience, I found myself in the worst situation dealing with M Residence, as on the day of my check-in, the Sale Manager Vincent neglected to inform the receptionist about my booking, and instead of booking online for a fair rate, they wanted to charge me 50 USD per night, when it was only 24 USD online. Because the receptionist was new and unfamiliar with the process, she had to validate each step with her manager. It took me 45 minutes to check-in. The whole thing felt sketchy because I had to pay 130 USD with tax instead of 72 USD online with Airbnb small tax it would have cost max 86 USD if I recall. Anyway, I paid and received a very small room with hardly working air conditioning and filthy elevator. The swimming pool was breaking apart, and it appeared that the structure was inadequately maintained. There was no pool attendant, and no PH and CL analysis of the chemicals in the pool was available. The entire establishment is a shambles, and they definitely lack hospitality skills. Anyway I shared some information about my experience with the Manager who told me “The staff are so bad” I wanted to react and tell him that he should invest in training them but I could see there was no point in telling him has he clearly do not hold any sense of hospitality skills… The day before my departure I contact the “Receptionist Supervisor” and asked if I should do my check out now to collect my deposit back as I leave at 5:50 am and she informed to not to worry there is 24/7 staff at the lobby. Of course, the day of my check out there was no staff at the lobby to proceed my check-out so now they are ghosting me over 30 USD refund. In addition to all of this I intended to do a collaboration with the Sales manager upon my arrival a discount or free stay over some pictures which they gladly receive but never gave me proper feedback nor a compensation. M Residence is a disgrace to the hospitality industry in Cambodia. Their unethical practices and scams are not the way to conduct business.

The room was very spacious. The bathroom was also very big. Everything was nice and clean and the staff were amazing. The hotel itself is very pretty and aesthetic. The swimming pool was nice as well although a little bit cold at night. Everything was great and I wished I had booked an extra day at this accommodation

The hotel was very good value for money. After traveling to many countries in Southeast Asia, I am a little less conscious of bugs and other things, but this hotel was great. I wish it was really clean. Among them, the part I recognized as the best. Always have a smile. The service attitude of the staff who responded was the best. I will book it again if I come back.

Great services and friendly staff at the hotel on all fronts. Areas for improvement are the cleanliness and hygiene particularly the restaurant areas. Room writing table with an adjustable height feature would be great too. Overall, it was a quiet, happy and pleasant stay. Hotel is worth recommending to friends with a competitive pricing and package.

One of the best hotel in Phnom Penh. Indeed it is a Smart Hotel. The facilities, the room, the staffs are the best. The hotel is just near to everything. The breakfast is so good too. I will comeback to Phnom Penh stay in Marco Polo and book in Trip.com

Place there initially for 2 nights then was told we had to stay 2 weeks due to a positive case on the flight, not even sure if that was the case the hotel receptionist just smiled when he announced it. The room is dirty, when asked for the cleaning the cleaner asked for money! It was still dirty by my standards after she cleaned. The bath mat was old grey, torn and sheets were yellow with age, that I can cope with but black dirty on the surface areas is not acceptable. In the end I had to clean the room myself. You have to request for clean towels and toilet paper. We were supposed to have 3 meals per day they forgot breakfast the first 2 days. Then food came at strange time earlier each time in the end: Breakfast @ 06:30, Lunch @ 11:00, Dinner @ 16:30. It was poor quality food and just warm, lunch was probably delivered same time as lunch as it was almost cold. The food rubbish is left outside each door and by the elevators with cats wondering around at night scattering rubbish around. This is the worst experience ever. DO NOT COME TO THIS HOTEL!

Very convenient location. Staff are nice and accomodating. The room still have dust and the bedsheet and towels got staines. The room was still comfortable though. Stayed for overnight only but if for few days I guess it cannot be tolerated.

The location of this hotel is beautiful. The accommodation is what I like the most, I like the design and how comfortable it be. Cleanliness is nothing to complain its very clean. This is first time that my friend and I visit Phnom Penh. So, this hotel makes this vacation more remarkable. The view in the night is spectacular. If I had I chance I definitely would choose this hotel again. :)

The location is ideal, situated in the heart of the city. The room is clean and new, though it is somewhat compact. The view is exceptional, featuring an outdoor swimming pool.

The staff at the Fairfield Marriott in Phnom Penh are the stars of this hotel! They are sooo... friendly and helpful. They were very welcoming and always smiling and genuinely happy to see us. The location is a downside. It is a bit a ways from restaurants and various city attractions. The entrance to the hotel is a bit awkward since it is located on the side of the building instead of facing the street. This made it confusing for the tuk tuk and taxi drivers to know where to pick up or drop us off. The other downside or awkward thing that stands out is the lack of privacy between the bathroom and sleep area. There is a sliding door that you can close and open that separates the bed area from the bathroom. The sink is in the middle of the room and the toilet is off to the side with shower across from it. Its kind of like an open concept room configuration. It was a weird room configuration especially when it came time to usr the toilet. Perfectly fine for a solo traveler but a bit awkward for everyone else considering the lack of privacy. It would have been to have the ability to close off the bathroom to allow a little more privacy. Overall, although there were some quirks with this hotel, we are still glad we stayed there. It was the wonderful staff who were friendly and professional that made our stay so pleasabt and so memorable. We would stay here again because of the great staff.