To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.0
Amenities3.6
Service3.8
Cleanliness3.7
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All reviews(42)
Positive reviews(37)
Reviews with photos/video(8)
Negative reviews(5)
Anonymous User
Superior Double Room
Stayed in Dec 2023
Business travelers
30 review
3.2/5
Posted on Dec 19, 2023
They assign me a small room less around 25 sq. M or less, after i complained. They change me to a bigger room, 32 aq. M as confirmed. They are trying to cheat you if you do not complain. There is only one beside table. Only the right side. No shower curtain. There is something wrong with the renovation planning of this hotel.
Response from Property: Dear Value Guest,Thank you for sharing your feedback regarding your recent stay at our hotel. We genuinely appreciate your insights, as they help us to improve our services and facilities.We apologize for the initial inconvenience you faced with the room size. It is our priority to ensure that our guests have the accommodations they expect, and we are glad we could move you to a larger room upon your request. Your comments regarding the lack of a shower curtain and the room's layout will be addressed with our maintenance and design teams to ensure these issues are rectified.We strive to provide a positive experience for all our guests, and it’s concerning to hear that you felt there was an attempt to deceive. We assure you that this is not our intention. Your comfort and satisfaction are paramount to us, and we encourage our guests to voice any concerns they may have during their stay so we can address them promptly.Thank you again for your feedback. We hope you will consider giving us another chance to provide you with a more enjoyable experience in the future.Best regards,Virak ThitGeneral Manager
Yorn Ravuth
Superior Double Room
Stayed in Jul 2024
Solo travelers
2 review
4.5/5
Great
Posted on Jul 21, 2024
The room is clean and the service is goo. Recommend to stay.
Response from Property: Dear Ravuth,Thank you so much for your positive feedback! We’re thrilled to hear that you found the room clean and the service satisfactory. Our team works hard to provide a pleasant experience for our guests, and your recommendation means a lot to us.We appreciate your support and hope to welcome you back to Hotel Sor in the future. If there’s anything special we can do to enhance your next stay, please don’t hesitate to let us know.Best wishes,Virak ThitGeneral Manager
Benson
Superior Double Room
Stayed in Jul 2024
Business travelers
11 review
3.0/5
Posted on Jul 22, 2024
Very old school hotel. Food for Breakfast is repetitious.
Response from Property: Dear Benson,Thank you for taking the time to share your feedback with us. We appreciate your honest comments regarding your experience at Hotel Sor.We understand that our hotel's vintage charm may not appeal to everyone, and we're always looking for ways to balance our traditional ambiance with modern amenities. We’re sorry to hear that the breakfast options did not meet your expectations. We strive to provide a pleasant experience for all of our guests, and your comments help us to improve.While we have a traditional breakfast menu, we recognize the importance of variety and freshness, and we will be reviewing our offerings to better cater to our guests’ preferences. Your satisfaction is important to us, and we appreciate your input.We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.Best regards,Virak Thit General Manager
Anonymous User
Superior Twin Room
Stayed in Nov 2023
Family
2 review
4.7/5
Amazing
Posted on Nov 18, 2023
Great location, beautiful surrounding atmosphere, great staff. Everything about the hotel was exceptional. Room itself was well equipped and comfortable. I had a very pleasant stay. The staff was really helpful and courteous. The location of the hotel is great and close to everything. I was very pleased with my stay. I hope to be back for a longer visit in the future.
Response from Property: Dear Value Guest,Thank you so much for your wonderful review! We are thrilled to hear that you had an exceptional stay at our hotel.It’s great to know that you enjoyed our beautiful surroundings, found your room well-equipped and comfortable, and appreciated our helpful and courteous staff. Providing a pleasant experience for our guests is our top priority, and your feedback reaffirms our team's efforts.We are delighted that you found our location convenient for exploring the area, and we can't wait to welcome you back for a longer visit in the future.Thank you once again for your kind words. Safe travels until we see you again!Best regards,Virak ThitGeneral Manager
Dhiraj Malhotra
Standard Single Room
Stayed in Nov 2022
Business travelers
6 review
5.0/5
Outstanding
Posted on Nov 24, 2022
Though small, standard single room, was clean and comfy...
Response from Property: Dear Value Guest,Thank you for your feedback! We're glad to hear that you found your standard single room clean and comfortable. While the room may be on the smaller side, we strive to ensure that all our accommodations meet high standards of quality and comfort for our guests.We appreciate your understanding and hope to have the opportunity to welcome you back for another stay in the future!Best regards,Virak Thit General Manager
Guest User
Superior Double Room
Stayed in Jan 2024
Solo travelers
3 review
1.0/5
Posted on Jan 28, 2024
This hotel has extremely poor value for money. The temperature in the room was 32 degrees Celsius (see Figure 1), and the air conditioner switch was broken. The hair dryer is broken (see picture 2). The socket is double-sided adhesive (see Figure 3). The water in the shower wouldn't flow (it became even more clogged after repairs). The exhaust fan in the bathroom is broken (it can rotate after repair, but the sound is like a motor), and the water output in the shower fluctuates between high and low, cold and hot. I asked to change to a room across the door (for convenience of moving). The male waiter at the front desk (see Figure 4) first said that the room had been booked (according to the waiter, the occupancy rate of the hotel is extremely low, and more than half of the rooms are vacant). There are details for booking online. Room number? Later, he asked me why he didn't come to me to explain the damage to the room two days ago? There was no sign of the male waiter in picture 4 for two days. After being exhausted, he said that the room opposite had a double bed and was 5$ higher (this is the key) and could not be changed. I pointed out: We stayed in a high-floor view room, a bad room for two days in a row, and we didn’t get any compensation. We were still calculating the 5$ price difference. Can’t I change even if most of the rooms on the same floor are vacant? Anyway, I found a reason to disagree with the room change. By the way, this hotel is far away from the scenic spots; the hotel is close to the main road, and the roar of motorcycles is endless. It is so noisy that I can't sleep well all night. There is a piercing sound every morning at four o'clock; the hotel's services and facilities are extremely poor. . Looking at the air-conditioning switches and facilities in Figure 1, you can tell how old and dilapidated this hotel is. The hotel tries to hide its opening time by not telling others.
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Santa Thailand
Superior Twin Room
Stayed in Jan 2024
Business travelers
6 review
3.7/5
Posted on Jan 25, 2024
The location is excellent, it's convenient to go anywhere, it's reasonably priced and very easy to use, and although the facilities aren't quite up to scratch, it has the bare minimum of what you need.The cost performance was excellent.You can also walk to the central market and go anywhere. It was very nice to be able to go to sightseeing spots and places to eat by tuk tuk.
Original TextTranslated by Google
Response from Property: Dear Santa,Thank you for taking the time to share your positive review of your recent stay at our hotel. We are thrilled to hear that you found our location excellent and convenient for exploring the area, including easy access to Central Market and nearby tourist attractions.We appreciate your feedback regarding our facilities. While we strive to provide all the necessary amenities for our guests, we are always looking for ways to improve and enhance your experience.It's wonderful to know that you valued the cost performance of our hotel and found it easy to navigate around the city. We are committed to providing a comfortable stay at a reasonable price for our guests.Thank you once again for your kind words. We hope to welcome you back soon for another enjoyable stay!Best regards,Virak Thit General Manager
Guest User
Superior Double Room
Stayed in Jul 2024
Travel with friends
11 review
3.5/5
Posted on Jul 21, 2024
The decoration is relatively new and the quilt is relatively clean. However, the room I stayed in had a strong odor, so I had to close the toilet door. There were mosquitoes flying around. The breakfast was rich and more
Original TextTranslated by Google
Response from Property: Dear Guest User,Thank you for sharing your feedback about your recent stay at Hotel Sor. We’re glad to hear that you found the decor to be relatively new and the quilt clean, as we strive to maintain a welcoming environment for our guests.We sincerely apologize for the odor in your room and for the presence of mosquitoes. This is certainly not the standard we aim to uphold. Your comments will be addressed with our maintenance and housekeeping teams to ensure that we can resolve these issues for future guests.We’re pleased to hear that you enjoyed the variety of our breakfast offerings. We continually aim to provide a satisfying dining experience for all of our guests.Thank you again for your insights, and we hope to have the opportunity to improve your experience in the future.Warm regards,Virak Thit General Manager
Johnson Pho
Deluxe Twin Room
Stayed in Jul 2024
Business travelers
2 review
4.0/5
Very Good
Posted on Jul 16, 2024
You get what you pay for. I am very satisfied with the hotel location. The front desk and the porter are very helpful and enthusiastic. The breakfast is average, buffet, all you can eat. The hot water for bathing is not hot. I stayed for four nights and it was inconvenient to wash.
Original TextTranslated by Google
Response from Property: Dear Value Guest,Thank you for sharing your feedback regarding your recent stay with us. We're glad to hear that you were satisfied with our hotel's location and found our front desk staff and porter to be helpful and enthusiastic. We always strive to provide excellent customer service, and your recognition means a lot to us.However, we sincerely apologize for the inconvenience you experienced with the hot water during your stay. This is not the standard we aim to uphold, and we appreciate your bringing this to our attention. We will certainly look into this issue to ensure it is addressed promptly.We appreciate your thoughts on the breakfast as well. While we're glad you enjoyed the buffet concept, we are always looking for ways to enhance our offerings.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with an even better experience in the future.Best regards,Virak Thit General Manager
Anonymous User
Deluxe Twin Room
Stayed in Jul 2024
Travel with friends
5 review
4.0/5
Very Good
Posted on Jul 20, 2024
The deluxe room is much better than the superior room, the equipment is well maintained, and there are no cockroaches. The breakfast is also good, a combination of Chinese and Western, much better than the breakfast in China. The location is good and it is close to the Central Market.
Original TextTranslated by Google
Response from Property: Dear Value Guest,Thank you for your wonderful review! We are thrilled to hear that you enjoyed your stay in our deluxe room and found it superior in quality. Our team takes great pride in maintaining our facilities, and it’s rewarding to know that you appreciated the well-maintained equipment and cleanliness.We're also glad to hear that you enjoyed our breakfast offerings. We strive to provide a delicious blend of Chinese and Western cuisine and are happy to know that you found it better than what you’ve experienced elsewhere.Additionally, we're pleased that our location near the Central Market suited your needs. We hope you had the chance to explore the area!Thank you once again for your kind words. We look forward to welcoming you back to Hotel Sor in the future!Best regards,Virak ThitGeneral Manager
Guest User
Superior Twin Room
Stayed in Nov 2023
Business travelers
50 review
5.0/5
Outstanding
Posted on Nov 20, 2023
Good location, traditional Cambodian style decoration, authentic massage techniques on the fourth floor, only US$12 for two hours
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Response from Property: Dear Value customerThank you for sharing your experience with us! We're thrilled to hear that you appreciated our hotel's prime location, traditional Cambodian style decoration, and authentic massage techniques. We're glad you enjoyed the value of our services, and we look forward to welcoming you back for another rejuvenating experience.Warm regards,
Terryyangxuecai
Superior Double Room
Stayed in Dec 2023
Business travelers
30 review
5.0/5
Outstanding
Posted on Jan 24, 2024
Convenient and fast place
Original TextTranslated by Google
Response from Property: Dear Terryyang,Thank you for your brief yet positive feedback! We're delighted to hear that you found our location convenient and enjoyable. Your satisfaction is important to us, and we appreciate your support. We hope to welcome you back soon!Best regards,Virak ThitGeneral Manager
Guest User
Superior Double Room
Stayed in Dec 2023
Travel with friends
9 review
2.2/5
Posted on Dec 10, 2023
It seems to have been renovated, the equipment is a bit old-fashioned, and the house is small, which is what it is for the price.
Original TextTranslated by Google
Response from Property: Dear valued guest,Thank you for taking the time to share your feedback with us. We appreciate your observations regarding the renovation and the equipment. We are constantly working to improve our facilities to provide a better experience for our guests. Your comments will certainly help us in our ongoing efforts to enhance our services.We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Warm regards,Virak Thit General Manager
Guest User
Superior Twin Room
Stayed in Jul 2024
Business travelers
5 review
5.0/5
Outstanding
Posted on Jul 4, 2024
Hygiene and environment are very good!
Original TextTranslated by Google
Response from Property: Dear Value Guest,Thank you for your positive feedback! We are delighted to hear that you found our hygiene standards and environment to be very good. Ensuring a clean and pleasant atmosphere for our guests is one of our top priorities, and we’re thrilled that it met your expectations.Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back to Hotel Sor for another wonderful stay!Best regards,Virak ThitGeneral Manager
Anonymous User
Superior Twin Room
Stayed in Oct 2023
Business travelers
13 review
2.5/5
Posted on Oct 23, 2023
Very bad, the room is very small, stuffy, and the sound insulation is not good. It feels like living on the street even if it rains. It's noisy.
Original TextTranslated by Google
Response from Property: Dear Value CustomerWe sincerely apologize for the inconvenience you experienced during your stay. Your feedback regarding the room size, ventilation, and sound insulation is valuable to us, and we assure you that we are taking steps to address these issues. We hope to have the opportunity to regain your trust and provide you with a more comfortable experience in the future.Warm regards,Virak Thit