Seashells Phu Quoc Hotel & Spa

Seashells Phu Quoc Hotel & Spa Reviews

Seashells Phu Quoc Hotel & Spa

01 Đường Võ Thị Sáu, TT, Duong Dong, Phu Quoc Island, Kien Giang Province, VietnamView Hotel Details
Seashells Phu Quoc Hotel & Spa
Seashells Phu Quoc Hotel & SpaSeashells Phu Quoc Hotel & SpaSeashells Phu Quoc Hotel & Spa
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Seashells Phu Quoc Hotel & Spa Guest Reviews

4.5/5
Great
665 review
Verified reviews
Location4.7
Amenities4.4
Service4.4
Cleanliness4.5
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All reviews(665)
Positive reviews(644)
Reviews with photos/video(341)
Delicious breakfast(139)
Great swimming pool(117)
Offers pick-up/drop-offs(73)
Nice sea view(69)
Close to airport(48)
Has an infinity pool(43)
Delicious buffet(20)
Clean pool(10)
Negative reviews(21)
WP Sung
Premium Ocean View King Room
Stayed in Jun 2024
Travel with friends
1 review
4.2/5
Very Good
Posted on Jul 3, 2024
1 Carol restaurant service good. Staff have Nice smile. 2 Room service made room clean. 3 If they provide the 750ml water instead of small bottleis better. 4 Spa sevice close 4pm, we can not join the free service. Spa should extend to 10pm. 5 hotel location good.
Response from Property: Dear Valued guest, Thank you very much for staying at Seashells Phu Quoc Hotel & Spa and for taking the time to share your feedback. I do however take your comments in consideration. Your feedback is a vital part of our business and it is through your constructive comments that we are able to improve the service we offer to our guests. It would be our pleasure to have the chance of welcoming you back at Seashells Phu Quoc Hotel & Spa in the near future, Sincerely, General Manager.
Kimmy
Classic City View King Room
Stayed in Jun 2024
Couples
3 review
4.5/5
Great
Posted on Jun 28, 2024
Nice location, very clean room and lots of choices on breakfast buffet. It would be better if the swimming pool bigger
Response from Property: Dear Ms Kimmy, Thank you very much for staying at Seashells Phu Quoc Hotel & Spa and for taking the time to share your feedback.I do however take your comments in consideration. Your feedback is a vital part of our business and it is through your constructive comments that we are able to improve the service we offer to our guests. It would be our pleasure to have the chance of welcoming you back at Seashells Phu Quoc Hotel & Spa in the near future, Sincerely,General Manager.
Kinki Huang
Classic Ocean View Twin Room
Stayed in Jun 2024
Travel with friends
20 review
5.0/5
Outstanding
Posted on Jun 20, 2024
In love with this hotel, love the room, love the beach, love the breakfast, love their service. Definitely will come back here to stay.
Response from Property: Dear Ms Kinki Huang, Thank you very much for staying at Seashells Phu Quoc Hotel & Spa and for taking the time to share your positive feedback. We were so happy to see that you found everything to be excellent during your recent trip to Phu Quoc. It has been a great pleasure to have you staying with us and if it was a first time for you I do hope we made you want to come back again! We look forward seeing you again soon! With warmest regards, General Manager.
AlvinOng
Classic Ocean View King Room
Stayed in Jun 2024
Couples
47 review
5.0/5
Outstanding
Posted on Jun 19, 2024
Is a beautiful hotel next to the beach. All the staff are friendly. Thanks to the guest relation officer- Haiah. that we get to know to take public bus to many places. Also during day when it’s raining, She helped us get a taxi to the cable car station. The room is clean and comfortable. Breakfast has a good spread. Bus stop is just outside the hotel. Seafood buffet has a band from Philippines whom belt out numerous beautiful songs. Highly recommend this hotel.
Response from Property: Dear Mr AlvinOng, Sunny greetings from Seashells Phu Quoc Hotel & Spa and we are very pleased about your nice words and that you have enjoyed a wonderful time at our hotel.The whole team is delighted to hear that you thoroughly enjoyed your time with us and in particular the delicious breakfast, our facilities and the friendly service offered by the team.It would be great to have the chance to welcome you back again and in the meantime we thank you once again for visiting us at Seashells Phu Quoc Hotel & Spa.With warmest regards,General Manager.
Yee ching
Classic City View King Room
Stayed in Jun 2024
Couples
1 review
2.7/5
Posted on Jun 16, 2024
Not clean bed so make me have allergies. My boyfriend ate the buffet and got serious stomachache which requires us to stay in the hotel for whole day and went to the hospital once arrived hk However, the location and service is quite good Still, not satisfying because my boyfriend is really sick and I also got fever…. The air conditioner is not working. So hot!
Response from Property: Dear Ms Yee ching, Thank you for choosing Seashells Hotel for your holiday and for sharing your experience with us.Based on your review, we are delighted that you find the location and the service of the hotel quite good. It was unfortunate that we were not aware of your allergies to extend our immediate support and regarding food issues, whether guests ate food inside or outside the hotel, we take them seriously. We have our Guest Relations Team to assist with booking medical appointment to nearby international clinic for professional check up and to do proper investigation with alleged food poisoning. After reading your review, our Kitchen & Restaurant Team have done proper procedures to doublecheck and investigate what happened but we have not received one complaint on food poisoning within hotel in the passed weeks. Let us end by thanking you for your constructive review and feedback and we do hope to have the opportunity to welcome you again, so that we can provide a better experience. With warmest regards, General Manager.
Anonymous User
Classic City View King Room
Stayed in Jun 2024
Couples
1 review
4.2/5
Very Good
Posted on Jul 15, 2024
I am very happy with the services. Toilet flush not working very well on the first & second day, but after the call, they came very quick to fixed the problem. Will definitely go back again
Response from Property: Dear Valued guest, Thank you very much for staying at Seashells Phu Quoc Hotel & Spa and for taking the time to share your positive feedback.We were so happy to see that you found everything to be excellent during your recent trip to Phu Quoc.It has been a great pleasure to have you staying with us and if it was a first time for you I do hope we made you want to come back again! We look forward seeing you again soon!With warmest regards,General Manager.
Guest User
Classic City View King Room
Stayed in May 2024
Solo travelers
48 review
4.5/5
Great
Posted on May 24, 2024
Check in was smooth and greet by someone when i reach earlier than their check in time. Room is spacious and clean. Breakfast was good with many options. Location is good as its very near to the night market.
a098755
Executive Suite Ocean View Room
Stayed in Jun 2024
Couples
16 review
5.0/5
Outstanding
Posted on Jun 28, 2024
..................................................................GOOD
Response from Property: Dear Valued guest, Thank you very much for staying at Seashells Phu Quoc Hotel & Spa and for taking the time to share your positive feedback. We were so happy to see that you found everything to be excellent during your recent trip to Phu Quoc. It has been a great pleasure to have you staying with us and if it was a first time for you I do hope we made you want to come back again! We look forward seeing you again soon! With warmest regards, General Manager
Guest User
Premium Ocean View Twin Room
Stayed in Apr 2024
Family
2 review
5.0/5
Outstanding
Posted on Jun 23, 2024
Wonderful breakfast. Convenient location. Easy walk to the night market.. Beautiful ocean view from the room window. Clean swimming pool. The sauna was also great. The only drawback is the beach. It had many rocks or corals. I cut my foot. I only swam once and didn't feel like going back there again. So painful.
Response from Property: Dear Valued Guest, Sunny greetings from Seashells Phu Quoc Hotel & Spa and we are very pleased about your nice words and that you have enjoyed a wonderful time at our hotel.The whole team is delighted to hear that you thoroughly enjoyed your time with us and in particular the delicious breakfast, our facilities and the friendly service offered by the team.It would be great to have the chance to welcome you back again and in the meantime we thank you once again for visiting us at Seashells Phu Quoc Hotel & Spa.With warmest regards,General Manager.
Zelle_dw
Premium Ocean View King Room
Stayed in Apr 2024
Couples
16 review
4.2/5
Very Good
Posted on Apr 8, 2024
This place was way better than expected! A great location, they have bike rentals available, free airport transfer (and if your flight is extra early like ours, they even pack your breakfast for you! it saved us). The staff are helpful...only weird thing is we had to wait until 15h to check-in :( But many things to do around. Try the EGG coffee at AROMA coffee around the corner. U don't need plan ahead - the staff can recommend good things to do around the island. many diving and day tours available. GET SEAVIEW with Bath ! :D PS go to Khem beach for the real vibe.
Guest User
Classic Ocean View King Room
Stayed in Apr 2024
Couples
2 review
4.7/5
Amazing
Posted on Apr 9, 2024
We loved our stay here, and our Ocean View room is amazing. Good location, just walking distance to Nite Market woth lots of shops. The hotel breakfast is so yummy with lots of selection. Highly recommended!
Anonymous User
Classic City View King Room
Stayed in Apr 2024
Couples
11 review
4.2/5
Very Good
Posted on Apr 10, 2024
Hotel is located near to night market. Pool is ok, but beach is small. Breakfast spread is ok.
6/7
Ms Shine
Premium Ocean View King Room
Stayed in Feb 2024
Couples
1 review
5.0/5
Outstanding
Posted on Apr 23, 2024
Incredible stay at Seashell which I will stay again when I go back to Phu quoc! Amazing pool and service.
Vincent LimWT
One Bedroom Junior Suite
Stayed in Feb 2024
Couples
1 review
5.0/5
Outstanding
Posted on Mar 3, 2024
Location of hotel were good, with night market, harbour n many local stalls n restaurants nearby. Room price is reasonable. Service staff are very helpful n English speaking too. Checking-in n out was fast but the check-in time at 3pm is too long. Lucky I got my room earlier. Food prices at the hotel restaurant were reasonable too. Love the clean beach n swim pool. Over all our first experience in Seashell hotel was a great one. We will come back for our next trip n we highly recommend the hotel to our friends n family. Thank U very much.👍🙏
djdldkdkdj
Classic City View Twin Room
Stayed in Feb 2024
Family
3 review
5.0/5
Outstanding
Posted on May 24, 2024
The Seashells Phu Quoc Hotel and Spa offers a tranquil, beachfront oasis perfect for a relaxing getaway. The modern, airy rooms provide stunning ocean views, and the resort's amenities - including multiple pools, a spa, and diverse dining options - make it an ideal choice for a rejuvenating Vietnamese vacation