SOL by Melia Phu Quoc

SOL by Melia Phu Quoc Reviews

SOL by Melia Phu Quoc

Duong Bao Duc Viet Tourist area Zone 1. Bai Truong Complex, Duong To, Phu Quoc Island, Kien Giang Province, VietnamView Hotel Details
SOL by Melia Phu Quoc
SOL by Melia Phu QuocSOL by Melia Phu QuocSOL by Melia Phu Quoc
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SOL by Melia Phu Quoc Guest Reviews

4.4/5
Very Good
65 review
Verified reviews
Location4.3
Amenities4.5
Service4.5
Cleanliness4.5
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All reviews(65)
Positive reviews(64)
Reviews with photos/video(32)
Delicious breakfast(16)
Great swimming pool(13)
Loved the beach(10)
Convenient location(10)
Great value for money(8)
Close to airport(7)
Easy to get around(6)
Shower difficult to use(3)
Negative reviews(1)
VYACHESLAV STANISLAVOVICH
Superior Room With Ocean View
Stayed in jul 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on 20 jul 2024
Everything was very good and we will visit this place again!
Response from Property: Dear Mr. Vyacheslav, Thank you for your kind review! It is wonderful to hear that you enjoyed your stay with us. We are especially happy to see the photo of the breathtaking view that you shared with us.Thank you for visiting us during your trip to Phu Quoc! We look forward to welcoming you back on your next trip to Vietnam and providing you with another amazing stay with us.Best regards,An Lai (Ms.)Assistant Guest Experience Manager
RaoMohit
Standard Room With Ocean View
Stayed in abr 2024
Couples
5 review
5.0/5
Outstanding
Posted on 2 may 2024
Nice location,neat and clean beach, beautiful resort, lots of options in breakfast.near to the airport.
Response from Property: Dear Rao Mohit,"Xin Chao" from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are happy to hear that you had a wonderful time enjoying our accommodation, from the amazing beach to the gorgeous design and the breakfast experience.Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We thank you again for taking the time to share your experience. We look forward to welcoming you back for another amazing stay at Sol by Melia Phu Quoc.Warmest regards,An Lai (Ms.)Assistant Guest Experience Manager
Mimi1990
Standard Room With Ocean View
Stayed in feb 2024
Solo travelers
25 review
4.7/5
Amazing
Posted on 20 feb 2024
Just Perfect, I spent a great time, friendly staff International food Like a paradise
6/8
Response from Property: Dear Mr/Ms. Mimi1990,Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We thank you again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc
Guest User
Superior Room with Pool Access
Stayed in jun 2024
Couples
3 review
5.0/5
Outstanding
Posted on 17 jun 2024
We spent 8 nights here and loved it. It was the slow season so it wasn’t very crowded, and was very relaxing. We chose the all inclusive option, which was very reasonable. The weather was good and the staff was excellent. I can definitely recommend this resort.
Response from Property: Dear Valued Guest, Thank you for your amazing response! It was our pleasure to have you staying with us for 8 nights, and we hope the cherished memories at SOL by Melia Phu Quoc will bring a smile to your face whenever you think back of Phu Quoc. It is great to know that you enjoyed the all-inclusive package, and your comment about the staff is highly appreciated. We look forward to seeing you back soon in the near future.Warmest regards,An Lai (Ms.)Assistant Guest Experience Manager
Lan Anh Tran
Superior Room With Ocean View
Stayed in feb 2024
Family
3 review
4.7/5
Amazing
Posted on 5 may 2024
Good servivr
Response from Property: Dear Ms. Lan Anh Tran,"Xin Chao" from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are happy to hear that you had a wonderful time enjoying our accommodation, with the special mention to our service.We thank you again for taking the time to share your experience. We look forward to welcoming you back for another amazing stay at Sol by Melia Phu Quoc.Warmest regards,An Lai (Ms.)Assistant Guest Experience Manager
Ruchir Sinha
Standard Room With Ocean View
Stayed in dic 2023
Family
4 review
4.0/5
Very Good
Posted on 29 dic 2023
It’s a great hotel from the perspective of its location, staff willingness to service, easy communication in English, facilities, like nice cabanas, huge pool, and an overall nice ambience. However, the hotel makes itself appear like a cheap or a budget hotels in certain areas, for instance in the bathroom, there’s a cheap shampoo and no body wash; amenities like razor kits or combs are not provided unless you ask specifically for them – this is quite common in much lower category hotels as well. The key is lost there is usually no additional cost, but in this case, a lost key was charged at VND 100, which is not even informed before.
Response from Property: Dear Ruchir Sinha,Xin Chao, from SOL by Meliá Phu Quoc!Thank you for choosing our hotel and becoming part of your holidays during your time on the lovely island of Phu Quoc. We appreciated your time and effort to share your recent experience with us. We valued your compliments on our service and facilities. Rest assured that we will be doing our utmost in providing a superior guest experience.Meanwhile, we appreciated that you shared with us some information in which you think we failed to meet your expectations and you are not satisfied enough. These insights will be valuable for us to serve you even better in the future. We will forward your comments to the respective departments involved and we will be closely monitoring this feedback.We are looking forward to welcoming you again in the future and experiencing the innovations with our service and facilities.Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc
Alina
Standard Room 1 King bed
Stayed in may 2023
Couples
5 review
5.0/5
Outstanding
Posted on 7 may 2023
Hotel have a good location, near the airport. Is super clean, and have a nice breakfast with western and Vietnamese options. The hotel amenities were nice and in a very good condition. Swimming pool have a beautiful view to the beach! There are 3 good options of restaurants with affordable prices! The staffs were super kind!
Response from Property: Dear Valued Guests, Xin Chao, from SOL by Meliá Phu Quoc! Thank you for choosing our hotel and becoming part of your holidays during your time on the lovely island of Phu Quoc. We appreciated your time and effort to share to us your recent experience with us. We valued your compliments on our service and facilities. Rest assured that we will be doing our utmost in providing a superior guest experience. Meanwhile, we notice that in some areas we had lapses during your stay. We appreciated it if you could share further information in which you think we failed to meet your expectations and you are not satisfied enough. These insights will be valuable for us to serve you even better in the future. We are looking forward to welcoming you again in the future and experiencing the innovations with our service and facilities. Sincerely Yours, Nguyen Tuan Anh (Mr.) Assistant Guest Experience Manager SOL by Meliá Phu Quoc
Guest User
Standard Room With Ocean View
Stayed in oct 2023
Couples
5 review
3.7/5
Posted on 5 nov 2023
Friendly staff Nice beach and hotel territory Amazing breakfast Airport transfer upon request Very old facilities! The hotel needs renovation. Annoyed by customer feedback collection during breakfast time in particular.
Response from Property: Dear Valued Guest,Xin Chao, from SOL by Meliá Phu Quoc!Thank you for choosing our hotel and becoming part of your holidays during your time on the lovely island of Phu Quoc. We appreciated your time and effort to share your recent experience with us. We valued your compliments on our service and facilities. Rest assured that we will be doing our utmost in providing a superior guest experience.Meanwhile, we appreciated that you shared with us some information in which you think we failed to meet your expectations and you are not satisfied enough. These insights will be valuable for us to serve you even better in the future. We will forward your comments to the respective departments involved and we will be closely monitoring this feedback.We are looking forward to welcoming you again in the future and experiencing the innovations with our service and facilities.Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc
Pak
Standard Room
Stayed in ene 2024
Family
45 review
5.0/5
Outstanding
Posted on 25 abr 2024
Good location, rooms, facilities and service, very recommended
Response from Property: Dear Pak,"Xin Chao" from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are happy to hear that you had a wonderful time enjoying the "House on the Beach", with special mentions for the location, the accommodation, and our exceptional team.Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We thank you again for taking the time to share your experience. We look forward to welcoming you back for another amazing stay at Sol by Melia Phu Quoc.Warmest regards,An Lai (Ms.)Assistant Guest Experience Manager
宇灝
Standard Room With Ocean View
Stayed in ene 2023
Couples
9 review
4.7/5
Amazing
Posted on 23 ene 2023
The service attitude is very good, and there is free airport shuttle. Sea stalls are great
Response from Property: Dear Valued Guests,Xin Chao, from SOL by Meliá Phu Quoc!We hope you had a nice journey back home and that you will once again keep fond memories of your stay at the SOL by Meliá Phu Quoc. Your opinion and comments are highly valuable. On behalf of the staff and myself, I must say we were all delighted to have you back at the SOL by Meliá Phu Quoc. We assure you in advance of our utmost care and attention and, in the meantime, remain at your entire disposal for any further particular you may wish. Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc
Guest User
Xtra Sol Junior Suite
Stayed in ago 2022
Family
4 review
3.2/5
Posted on 3 ago 2022
The food was below average but the location was good. The private beach was amazing at sunset. Ideal for families
Response from Property: Dear Valued Guest,Xin Chao, from SOL by Meliá Phu Quoc!Thank you for choosing our hotel and become part of your holidays during your time in the lovely island of Phu Quoc. We appreciated your time and effort to share to us about your recent experience with us. We valued your compliments with our service and facilities. Rest assured that we will be doing our utmost in providing superior guest experience.Meanwhile, we appreciated that you shared to us some information in which you think we failed to meet your expectations and you are not satisfied enough. These insights will be valuable in order for us to serve you even better in the future. We will forward your comments to respective departments involved and we will be closely monitoring this feedback.We are looking forward to welcome you again in the future and experience the innovations with our service and facilities.Sincerely Yours,Lance Navarra Leong (Mr.)Operations ManagerSOL by Meliá Phu Quoc
GermanTraveler
Standard Room With Ocean View
Stayed in ene 2023
Solo travelers
41 review
4.2/5
Very Good
Posted on 29 ene 2023
Very nice pool; beach and staff! Even restaurants are good and tasty food! Nice welcome-drink and view from the lobby! BUT: you can’t sleep at night. Head the neighbors taking, walking and the toilets running. It’s a bit sad for this price. And not relaxing at all!
Response from Property: Dear GermanTraveler,Xin Chao, from SOL by Meliá Phu Quoc!Thank you for choosing our hotel and becoming part of your holidays during your time on the lovely island of Phu Quoc. We appreciated your time and effort to share your recent experience with us. We valued your compliments on our service and facilities. Rest assured that we will be doing our utmost in providing a superior guest experience.Meanwhile, we appreciated that you shared with us some information in which you think we failed to meet your expectations and you are not satisfied enough. These insights will be valuable for us to serve you even better in the future. We will forward your comments to the respective departments involved and we will be closely monitoring this feedback.We are looking forward to welcoming you again in the future and experiencing the innovations with our service and facilities.Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc
李豔芳
Superior Room With Ocean View
Stayed in ago 2024
Travel with friends
1 review
4.0/5
Very Good
Posted on 16 ago 2024
very good
Response from Property: Dear 李豔芳,Thank you for staying with us and sharing your feedback. It is our pleasure to know that you enjoyed your stay with us. We look forward to welcoming you back with us soon in the future.Warmest regards,An Lai (Ms.)Assistant Guest Experience Manager
Love The Life You Live
Standard Room
Stayed in may 2023
Couples
7 review
5.0/5
Outstanding
Posted on 26 may 2023
Nice hotel and enjoy
Response from Property: Dear Rannie,Xin Chao, from SOL by Meliá Phu Quoc!We hope you had a nice journey back home and that you will once again keep fond memories of your stay at the SOL by Meliá Phu Quoc. Your opinion and comments are highly valuable. On behalf of the staff and myself, I must say we were all delighted to have you back at the SOL by Meliá Phu Quoc. We assure you in advance of our utmost care and attention and, in the meantime, remain at your entire disposal for any further particular you may wish. Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc
Bulgamaa
Superior Room with Pool Access
Stayed in ene 2024
Family
3 review
3.5/5
Posted on 26 ene 2024
Not bad
Response from Property: Dear Mr./Ms. Bulgamaa,Xin Chao, from SOL by Meliá Phu Quoc!On behalf of us all, we would like to thank you for choosing to stay with us and for providing feedback. Besides, would you mind if you could explain further your experience, especially in which areas you felt that we are short and failed to meet your expectations by sending us an email? Your comments are greatly appreciated and will help ensure the services provided are of the highest quality.We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc Island. Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc