Guest User
April 4, 2024
We have just returned from our 6th visit to The Fives, travelling with a family of 13, 8 adults, 5 children-6 month to 5 years old. We were located in 2 , 2 bdr. unit building 8. Our butler Sebastian was amazing he dealt with all our requests including baby equipment in a timely and efficient manner, a true gem of a gentleman. The restaurants , food quality in all was top notch, we did not have one bad meal, only issue was with a couple of the little ones who are picky eaters, there was not a lot of options for them, but having said that they did not go hungry. Our favourite restaurant Italian, French and Mexician. The refresh of the Mexican restaurant creates a great atmosphere. The wait staff at the Italian restaurant are true professionals, Antonio May, Carlos Pationo and Raul, thank you for such attentive service to such a large group, you all made our night. The beach is beautiful, great swimming, it is cleaned consistently so we had no seaweed issues, the water is crystal clear, with some great snorkling under the pier. We did get a Bali bed which is perfect to keep the little ones out of the sun. Roberto our Beach Butler was so friendly and always stopped to ask if we needed anything. Always with a friendly smile and stopped to say hi even if we weren't in his section.. Thankyou again for your help during the week. We all were able to take sometime off to enter the spa and enjoy an amazing massage. The ambience of the spa is relaxing and tranquil, I would highly recommend it. Migielina was my therapist, one of the best massages I have ever had! Last I want to thank Pedro in the Prestige office, I cannot get over the customer service you provided. We were overwhelmed and very much appreciated that you understood what we were looking for in our family trip and helped us to create some amazing memories. Again thank you so much, your are a true benefit to the Prestige office and to The Fives. I would overall recommend this resort for families there is a lot of outdoor spaces to hang out, the Plaza has also been revamped to create a great spot to hang out in the evenings. The do have entertainment but it can be low key, to be honest with the little ones we were in bed by 11! Only disappointment the Sky bar, it is a beautiful space that could be so much more but basically remains empty and under-utilized. It would be a great late night spot or a romantic area for an evening drink.