Mayan Monk

When we arrived we were down graded from the suite we had booked to a regular room because of water damage to the ceiling. The water damage looked like it had been there for quite some time when i went to view it with the guy at the desk. When questioned why would they have that room available for booking if it wasn't rentable. They said they had no answers for us. We had no hot water and very little water pressure for our whole stay. When questioned about the temperature of the water and the water pressure. They again said there was nothing they could do about this. The walls and ceilings in both bathrooms were full of mold. The lighting was horrible in the whole apartment if it wasn't for the patio doors we would have had no light. The patio doors also did not lock. The pool looked like it hadn't been cleaned in a very long time water was very cloudy/milky and the walls were slimy to the touch when i stuck my hand in. When i asked the guy when was the last time it was cleaned. He said he didn't know and would get it cleaned. We were there for 10 days and I don't think it's been cleaned yet. The elevator reeked of mold and was very hot. Felt like it could have broken at any point. I spoke with the property manager when we first arrived on the phone. She offered us a free gift for the inconvenience of the room degrade. We did not receive a gift of any sort. I asked for her to come have a face to face chat about the condition of the room and she said she was unavailable.

Worst vacation suite in Playa. The sheets were dirty and or missing. Someone broke in the door and it stayed in disrepair my entire stay (6 nights) despite maintenance being there daily to work on the broken elevator. Another day guests left up to 3 small dogs on the rooftop all day and night. The dogs destroyed seating and left feces and 5+ pee pads soaked. It stayed that way for 48 hours. In short anything that could go wrong did. If you are looking for a place to shower the sand off and sleep safely….this WILL not do. Water pressure is non existent and the rooms are dark humid and lacking the basics of comfort. There was a woman at the front desk whose name I didn’t get get who seemed almost delighted we were having such a horrible stay. She claimed there was no resolution and that if they had any cancellations we would be moved. Outside of the family with unattended dogs we saw no other guests during our stay. It’s a small building with no sound proofing and the elevator was broken so it was easy to keep track of which floors were occupied. I’m unsure of why she didn’t want to help or see how dangerous it was for the door to be broken our entire stay. I didn’t want to make a big fuss because our room and belongings was left unsecured every time we went to the beach or out to enjoy Playa. Christmas vacation nightmare.

Mayan monk is great !! Best location, close to 5th and beach , amazing staff ,very friendly. The apartment was super clean and comfortable, AC , TV , comfortable bed. The rooftop is just incredible with a fantastic sea/jungle view ! Super recommended