To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location3.3
Amenities3.1
Service3.2
Cleanliness3.1
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All reviews(105)
Positive reviews(5)
Reviews with photos/video(3)
Guest User
Superior Room, 1 King Bed (Historic Zone)
Stayed in Jun 2022
Solo travelers
1 review
5.0/5
Outstanding
Posted on Jul 24, 2022
I booked a king size bed in a historical room. It was amazing. Gorgeous 20 foot ceilings in the bedroom and bathroom with a sky light privided space and natural lighting . I had a balcony looking onto a hisrorical landmark. Antiques everywhere adorned this quaint hotel. I felt like I was back in time 100 years. The photos on line did not do this hotel justice; here are some of mine.
I would stay here again in a heart beat!
Guest User
Standard Queen Room
Stayed in May 2022
Business travelers
1 review
4.5/5
Great
Posted on Jul 2, 2022
When we arrived to check in we were given a room that the bed was so worned out, we couldn't believe this room was assigned to us. My husband went to the lobby and told the receptionist and she placed us in another room that was much better, the bed was comfortable. We cant emphasize enough the need in these days that every rooms need a small refrigerator and a microwave. We appreciated the elegance of your Lobby and the very good service & good meal at the restaurant (B) at the Melia. This place, is a hotel not a motel, treat it like wise.
Respectfully yours,
Mr & Mrs C. Batista
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Mi amada madre
Standard Room with Two Double Beds
Stayed in Jun 2024
Family
1 review
4.5/5
Great
Posted on Jul 14, 2024
Everything was pretty good... except that the reservation was for 4 people and they only put two towels in the room, I had to ask for the ones that were missing. There was no hot water in our room and there was no room cleaning service... however, I would not hesitate to stay again... my comments are corrective...
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Guest User
Standard Room with Two Double Beds
Stayed in Nov 2024
Business travelers
1 review
3.2/5
Posted on Dec 3, 2024
The bathroom needs improvements, carpets smelled damp and deteriorated, the cable connection was faulty, among others
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dpb
Deluxe Single Room
Stayed in Feb 2023
Solo travelers
86 review
3.5/5
Posted on Mar 31, 2023
Good option to visit in Ponce. Some points could be improved.