Verified traveler
August 21, 2024
Terrible Hotel Stay
Firstly, we had NO idea that Travelodge and Red Roof Inn are apparently one and the same. We paid for a room at Travelodge but were checked in to a room at Red Roof Inn without anything being mentioned us. Upon realizing this, we went to speak with the front desk people who were extremely rude, abrupt and abrasive. The room was dirty, the toilet was clogged, no towels in the bathroom, poor reception on the television just to name a few. They refused to give us another room, instead sent maintenance to repair the toilet and give us towels. Although it was for one night, I will never stay at another Red Roof Inn/ Travelodge or whatever it was! Terrible customer service.