Hotel le Dune Piscinas

The location is absolutely gorgeous with beautiful wild dunes and amazing sunsets, but it seems like the hotel is riding on that alone to justify the price. There are many superficial "luxury" features, but the substance, and the details, are way off. So much is wrong, starting with the pervasive sewer smell which is, apparently, something that can not be fixed. The rooms are small, ours was missing robes and do-not-disturb tags (the housekeeper barged in because she could not see the do-not-disturb light in the sun). Lots of other little problems in the room like incomprehensible design choices in the placement of light switches, missing basic toiletry amenities, no replacement of beach towels etc. The regular restaurant has a small menu that does not change (although the Maitre was accommodating to dietary requirements). The waitstaff was overwhelmed and literally running into one another and bickering. The upscale restaurant was pretty much what one would expect, also very few menu options. Curious that it is located in between two sides of the other restaurant ensuring constant pass through. It is pretty obvious that the hotel does not attract quality personnel (the housekeeping staff seemed particularly clueless). Few of the staffers seem to be trained, the ones who are responsive and pleasant seem to be new to hospitality and just (to their credit) trying very hard. We found some workarounds with meals at the small beach restaurants just off the hotel premises: basic food but a lot more together and, for us, a lot more fun. We did have massages at the spa and the therapist was very good. We brought all the problems up to the manager who listened politely and suggested various seemingly generous but ultimately odd solutions like a room upgrade to a room that did not face the ocean as we had chosen, etc. All in all we felt there was a huge discrepancy between price and quality and not much concrete plan to improve that ratio. We do travel extensively and understand very well the category this hotel aspires to, it is just not there. As much as we would love to be in the beautiful landscape again, we would not want to stay at this hotel again.

Absolutely magical place with very attentive and friendly staff. If you’re looking to feel like James Bond off the grid before M calls.. this is the spot. First class experience.