Find the Best Romantic Hotels Puerto de la Cruz

The hotel is well located and the staff is very nice, good service at the bar-restaurant. Good cleanliness, the rooms are cleaned daily, the view of the sea and Puerto is quite nice. But some negative points, 1 elevator that worked out of the 3, I was on the 6th floor. The doors slam in the morning from 7:30 a.m. to 8 a.m. and there is no way to sleep, you have to forget about lying in, the swimming pool is small but has the merit of existing.

Just been back again for the third year, and we’ll definitely be back next year. We love this hotel. Amazing value for money, great pool area and pool bar, we love the hot tubs. We’re always sad to say goodbye to the friendly lizards. The rooms are great, air conditioned, good soundproofing and black out blinds. All of the staff are great. We never want to go home on our last day.

Apartment is very comfortable room, with balcony and table, indoor table, all kitchen comfort. Family is done almost every day. Very clean, very friendly staff, including at the reception. We were next to the restaurant on the floor, so a little noise in the evening, but next to enjoy the animations. The residence is well placed to walk in the city, car parked outside at a maximum of 5 minutes in adjacent streets. the staff explains how to go there ... Very happy with our stay.

Very good accommodation. Located in the upper part of the city, easy to park and about 15 minutes walk from the coastal area. Very clean. very friendly Excellent and varied breakfast buffet. I will repeat.

Pros and cons - Pros - great staff. - we found the food the best weve had in an all inclusive hotel (seemed more aimed at UK tourists than the usual European) - new beds and mattresses due to the bed bug issue they had - as its a resort, can use all 3 hotels facilities Cons - - bedrooms very dated - sound proofing so bad could hear person coughing in next room - having to pay €1 per cup as a deposit for drinks…usually by the pool i wouldnt have any money with me. - cocktails not included in the all inclusive - kids club is half hour of the same 5 songs every single night - entertainment area doesnt have enough chairs so need to be there early to grab one, otherwise you cant enjoy the entertainment. Overall, a pleasant stay! I wouldnt stay again only for the fact of location, i didnt realise the south was the best place to be, not alot to do around this hotel, but wouldnt mind staying in a Blue Sea again. Food was good, really enjoyed most nights and breakfast was proper english breakfast. Staff were lovely in all 3 hotels in the resort. We were scared of the bed bug reviews but our bed frame and mattresses were new and we asked others who confirmed theirs were new too. The only issue we had was these little bugs in the sink, even after we got rid of them, they all appeared again but seemed to stay around the sink area.

The hotel is spectacularly located, the facilities are somewhat antique but very clean, especially the bathroom, the small pool is pleasant and clean. Recommended

Just come back from having 8 nights at the Fergus, it's a lovely hotel very clean and we found all the staff to be very nice and friendly the bar staff Carlos Ricardo Michel and the rest of the guys were amazing polite and great to speak too, Fabio and the entertainment team kept you entertained with all sorts of activities like archery shooting darts killer pool and aqua gym they were all great guys, the only downside for me and what let it down was the food, yes there was plenty of it and they had theme nights every night from Asian to Indian and Italian the only thing that let it down was the food was not hot enough even if you went in as soon as it opened it still wasn't hot not even warm this is the only thing that the hotel could improve on everything else was amazing, didn't use the second pool bar as it wasn't part of the all inclusive

My husband and I visited the Sol Costa Atlantis Hotel for a week in April 2024. We were very much looking forward to our stay at this particular hotel as having viewed it online, we thought it looked rather nice. Our arrival at the hotel was quite late due to having experienced a flight delay therefore, we were feeling quite tired, however, we found that the reception staff were not very welcoming or friendly, they just went through the process of getting us checked in, there was no ‘Welcome to our hotel, have you stayed with us before’, nothing of that nature, no welcome drink was offered. Once checked in, we went to our room which considering it was a 4* hotel, we were surprised at how basic the room was. We unpacked and tried to open the Safe to store our valuables. We were unable to open it so being tired, we decided to deal with everything the following morning. We were booked on a half board basis so, we got up the next morning to go for breakfast and both said how incredibly warm the room was and, because of the room temperature neither of us had slept well. We checked the air conditioning but were unable to deal with whatever the issue was. We then went for breakfast which, unfortunately, wasn’t great. We absolutely appreciate that with buffet food, due to it sitting, it can get cold quickly but, having said that, there were a lot of people staying at the hotel if the dining room was anything to go by which meant that the turnover of food from the buffet was quick so, I wouldn’t have expected the food to be as as cold as it was. Also, the toasters which were in the dining room, there just wasn’t enough of them and then, to make matters worse, when you put a slice of bread through the toaster you had to repeat the process 2 to 3 times as the bread wasn’t toasting!! Then we had the coffee machines of which you had to queue for a considerable length of time to get a coffee as again, for the amount of people, there weren’t enough coffee machines. After breakfast we went to reception to report the air conditioning issue. The chap with whom we spoke said he would get a maintenance person to fix whatever the issue was. We informed him we were out for the day so the technician could go into our room at any stage. We also asked about the Safe in our room to which the chap on reception advised that we would have to pay to use the safe. I was appalled to hear this saying to him ‘That’s daft, surely if there’s a safe in the room, it forms part of the room, it’s a bit like saying, there’s a wardrobe but you can’t hang your clothes in it until you pay to use it’. My view is if you’ve paid for a room, then you should have access to everything in that room especially the safe as it doesn’t cost the hotel any extra to allow guests access to the safe in their room!! After our day out, we came back to our room only to find that the air conditioning hadn’t been fixed much to our disappoin**ent and to make matters worse, when we reported it

Booked a full board and food was up to expectations. However do note that drinks (alcohol, soft drinks and even water) are charged separately even under full board. The bed in the room was adequate and had a great unobstructed view of the coast.