Guest User
April 10, 2023
I do not want this review to be a reflection on the staff (95% of them). They do their job as told and seem to be working all the time. Though upon arrival the front desk girl was a cold fish as she was on the departure. She is the "tip of the spear" yet gave a bad first impression ! The "first" room we moved into was a great view, yet the door did not LOCK so we had to pack up again and move to a room with a bad view. That room did not have a kettle as promised, so they brought up one (it was filthy). the room was hit or miss on hot water. early morning NO hot water when showers are needed. The room was full of ants. all the time. no getting rid of them. the bathroom had foul smells. And the toilet is a challenge to flush a deuce. Beware of that ... and it plugged constantly . NOT enough water pressure. and the worst of it all was the outside NIGHT time hall light, lit up our room at night like it was noon! I could not get a good night sleep. I would see that light and wake up.. it was terrible.. I will attach a photo of it.. The hotel is located away from "most" of the restaurants and the restaurant on property is a RIPOFF! the prices are there to gouge the foreigners and local Filipinos seem to bring their own food (smart move). The food also is not very good at all. a standard "grilled cheese" is NOT even grilled and just on toast. so bogus! the whole place is bogus. So if you want to go out to eat, you will have to pay a trike driver 100 peso's per 4 people to drive maybe 5 minutes to the town center and beach area for a better variety of restaurants. OR you can walk up the road and down some steps to the beach area or continue to the downtown center for the food. its your choice "hoof it" for 20 minutes or take the trike, but it is very hilly there and traffic is fierce on the road. walking via the beach there is a climbable wall of rocks that you can get across, but not the elderly or very small children it will be difficult. To sum it up, the management, owner, owner's group that runs this place, DOES NOT UPKEEP THE PROPERTY or up grade it into the 21st century (I know, typical for third world countries) but this is advertised as a great place, far from it. The rooms are shabby and run down, there is no free shuttle outbound to the town, there is a beautiful lobby but every room is damp and dingy! I give it a 4 out of 10 stars. Good points are the pool and beauty of the water from that vantage point. If we go back to Puerta Galera we will stay elsewhere.