Club Regina Puerto Vallarta

Good service, very clean facilities, only that the room had many imperfections.

Our stay has been an invitation to come back and return, starting with the customer service. First-class service from the person who greets you at the hotel and opens the door of the car where you arrive, the people who kindly assist you at the reception with a smile and an authentic sense of service, the porters who go out of their way to ask you for a taxi and help you load what you bring without you asking, and anyone who works at the hotel in the reception area is undoubtedly there to assist you with the best service provision. Also in the pool area, and restaurants. The impeccable place, with architectural beauty. Its spaciousness and distribution of both the hotel and the rooms welcome you. The fact that it is an open place allows us to feel the weather, and the wind that blows is a very pleasant sensation. The decoration of the place is warm and tasteful, giving us a feeling of being "at home." The location of the place allows you to go for a walk to the Marina, both day and night, with complete security, and all the places we went are very close, 5, 10, 15 minutes by car: Walmart, Shopping Centers , Malecon, Center, Restaurants, Maritime Terminal. Access to the beach is a delight, with unparalleled sunset views. We enjoy the extra activities that the stay at the hotel includes, and the fact that they are not invasive to our moments of being. The food is very good, and although the price is a little high, it is worth staying at the hotel to eat. I want to close by congratulating the Customer Service program that the hotel has, since it is surely an administration that takes its time in training all the people who work there in this area. Customer service makes the difference in an experience, and that is what we look for when going on vacation, living pleasant and memorable experiences. Congratulations on your excellent service to all the people who work at Club Regina Puerto Vallarta!