To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.3
Service4.5
Cleanliness4.4
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All reviews(52)
Positive reviews(43)
Reviews with photos/video(3)
Brij
Superior Two-Bedroom Suite
Stayed in Sep 2023
Family
38 review
3.5/5
Posted on Oct 27, 2023
Good service
First room given full of dead rat smell
The Managment knew the problem as the duct of aircon
Had a problem o spite of knowing they let it out
After complaining they changed the room
But service is good
People are helpful
But don’t expect extra bedroom keys
Guest User
One Bedroom Executive Suite with Balcony
Stayed in Apr 2023
Family
1 review
3.7/5
Posted on May 31, 2023
brekafast good, food good, location good, but one reception not helpful
asked three questions.
a) can i have an extra key, answer i can' help.
b) can you call a taxi for me, answer i can't help.
c) can you make a restaurant reservation, answer i can't help.
basically they do not want to help at all at the front counter.
behavior of young reception , not interested to resolve customers needs.
Amit
Superior One Bedroom Suite
Stayed in Nov 2021
Family
9 review
5.0/5
Outstanding
Posted on Feb 11, 2022
Everything superb repeatedly staying here every time I go Pune
Salimeh E
Stayed in Sep 2024
Business travelers
5.0/5
Outstanding
Posted on Oct 16, 2024
Every one specially miss Pirayeh Najibi is friendly and they do all the services that are asked of them with a good attitude In general, the service and everything is great, I will choose to stay at this hotel again after this trip I enjoy the fact that the hotel has facilities such as a club and a swimming pool
Response from Property: Dear Ms. Salimeh, Thank you very much for your kind review. I am very happy to learn that you have had a wonderful stay with us, and that you find our services and facilities very helpful and amazing. It's always a delight when our staff and team members are able to address your requirements as best as possible. We will look forward to your next visit, and wish you a wonderful stay experience soon again. Warm regards, Milind Kadu Hotel Manager
Wanderer03241741057
Stayed in Sep 2024
Travel with friends
4.0/5
Very Good
Posted on Oct 13, 2024
I had an experience that exceeded all my expectations at Oakwood Residency and it feels like home with the wonderful staff. One employee, in particular, stood out to me: Honey, he is an exceptional person who truly enhances the experience for guests. Overall, my time here has been excellent, and I highly recommend Oakwood Residency for anyone seeking a comfortable stay with outstanding service.
Response from Property: Dear Ms. Sabina, Thank you for taking the time to post a review of your recent stay at Oakwood Residence Pune. It makes us happy to note from your feedback that you enjoyed your experience in every way and were delighted with the level of service you received from Mr. Honey. Your compliments will certainly be an encouragement and a boost of strength for him & as well for the Entire Team. It was a pleasure to have you as our guest and we look forward to welcoming you again if there is anything that you feel we overlooked then please let us know. Regards Milind Kadu Hotel Manager
Connector13152092823
Stayed in Jun 2024
Business travelers
5.0/5
Outstanding
Posted on Jul 22, 2024
Looking for a corporate stay that combines luxury and practicality without feeling crunched in a hotel room? Oakwood Residence on Naylor Road, Pune, is your top choice. The property features numerous serviced, spacious executive apartments, including two-bedroom (2BHK) and one-bedroom (1BHK) units with lavish open balconies spread across seven floors. Additionally, it offers seven self-use laundry machines and a 12-hour turnaround valet laundry and press service, ensuring your clothes are cleaned and ready to wear the same evening. The gameroom, complete with a pool table and team catch-up space, is a standout attraction. The breakfast and dinner package is thoughtfully designed for corporate guests, whether for short or long stays. The swimming pool with its natural ambiance and a full gym adds to the overall appeal. The well-trained staff greet you with a warm, homely welcome. Situated just 250 meters into Naylor Road, the residence provides quick access to Mangaldas Road while offering a peaceful retreat from the city's hustle and bustle. Our team stays here for 14-day sprints quarterly, and the service is consistently top-notch. The various departments, led by experienced supervisors, ensure everything runs smoothly. We've been choosing Oakwood for our team for over 18 months, and it never disappoints. A great choice for corporate teams looking for a seamless blend of comfort and efficiency. Highly recommended!
6/12
Response from Property: Dear Mr. Sreesankar, It is indeed heartening to know that your stay with us at Oakwood has been very comfortable and convenient. Our staff always try to deliver their best on all aspects of providing an exceptional guest experience, and I shall certainly share your appreciation with them. If there is any assistance we could provide for any of your friends traveling to Pune in the days ahead, we shall be happy to extend our help in any matter. Thank you for your kind appreciation Sir. Warm regards, Milind Kadu Hotel Manager
Guest User
Stayed in Nov 2024
Other
5.0/5
Outstanding
Posted on Dec 21, 2024
It's my first time I visited India. And I like very much, especially I want to note the staff in hotel, they are so kind and very pleasant. Also I want to note that the restaurant manager Stephen- he always help me to order not spicy food. And Honey server is the best, he is very considerated for guests wishes. The face of India they present is perfect!
Guest User
Stayed in Nov 2024
Other
5.0/5
Outstanding
Posted on Dec 21, 2024
I’ve stayed here 3-4 times. Every time it has been an amazing experiance. It like a home away from home. The Appartments are very well designed. Kurta residencyIt’s located in a very posh, nice and quiet Neighbourhood. A very neat and clean hotel/ service Appartments with all the possible amenities like toaster, fridge, microwave, kettle, etc. in the rooms. The staff is amazing, very sweet and helpful. The breakfast is amazing, even the pool and gym are very clean and well equipped. Only pros, no cons.
CarsBMW
Stayed in Oct 2024
Solo travelers
5.0/5
Outstanding
Posted on Nov 27, 2024
I visit Oaks quite regularly when I am in Pune. I like the service and rooms as well. Kind of cosy and homely. The staff is always helpful and eager to help. At times I do reach the property quite early in the morning and the staff always gives me an early check in and that's a really good experience, especially after I have travelled for 2.5 hours. One issue I have is the parking. It's angular and quite small in size. If you have a big car and need parking, it's an effort.
Response from Property: Dear Mr. Cedric, Thank you for sharing your wonderful feedback with us. It has always been a pleasure to host your stays with us, and it is encouraging to know that our team has always been able to provide an excellent service. Regarding the parking, I do understand the limitation in terms of maneuverability in case of larger cars, due to single point for entry and exit. Hopefully, an alternative solution can be worked out in the future for the same. Warm regards, Milind Kadu Hotel Manager
Sherpa04433162277
Stayed in Oct 2024
Family
5.0/5
Outstanding
Posted on Nov 22, 2024
Thank you all the staff's that i met on my trip with the best service and fastest that you all provided. The Experience was great specially Thanks to Mr.Honey. Thank you for the service you gave with the greatest service you provided. Thank you
Response from Property: Dear Mr. Mohamed, Thank you for taking the time to post a review of your recent stay at Oakwood Residence Pune. It makes us happy to note from your feedback that you enjoyed your experience in every way and were delighted with the level of service you received from Mr. Honey. Your compliments will certainly be an encouragement and a boost of strength for him & as well for the Entire Team. It was a pleasure to have you as our guest and we look forward to welcoming you again if there is anything that you feel we overlooked then please let us know. Regards Milind Kadu Hotel Manager
Roving44956285361
Stayed in Oct 2024
Business travelers
5.0/5
Outstanding
Posted on Nov 19, 2024
The experience has been truly amazing. The staff is very cooperative and helpful. A big shout out to Honey from the hotel staff. He makes everyone feel like home. Overall a great experience, would recommend everyone to visit once if you are in Pune and exchange your greetings with Honey.
Response from Property: Dear Ms. Veronica, Season's Greetings! Thank you for taking the time and effort to post a review for Oakwood Residence Pune. It warms our hearts to learn that the efforts of our team member contributed to making your stay one of the most memorable experiences. Knowing that our staff went out of their way to ensure your comfort is the highest praise we could receive. Thank you once again for choosing Oakwood Residence for your stay and for recognizing the dedication of our team. It was our pleasure to have you as our guests, and we sincerely hope to welcome you back for another unforgettable experience in the future. Regards Milind Kadu Hotel Manager
yognup
Stayed in Oct 2024
Other
5.0/5
Outstanding
Posted on Nov 17, 2024
Oakwood has been a home away from home . The location , its people and the food is what makes this place to be frequented by me so often …………………………………………………………………………………………………………………………………………….,,,,,,,,,,……………………………………………………,,,,, ……..
Response from Property: Dear Mr. Watave, Thank you for letting us know your satisfaction following your experience with us at Oakwood Residence Pune. We are thrilled to hear that you had an amazing experience at our hotel. Our team works tirelessly to ensure that our guests have a memorable stay, and it's gratifying to know that you found our location convenient, our rooms spacious and clean, and our facilities to your liking. We hope to have the pleasure of welcoming you back to our hotel soon for another outstanding experience. Regards Milind Kadu Hotel Manager
Christopher P
Stayed in Oct 2024
Solo travelers
5.0/5
Outstanding
Posted on Nov 12, 2024
If you are looking for a home away from home in Pune, then the Oakwood Residence is the place for you. The high levels of professionalism from the security, to the front of house concierge that instantly make you feel welcome and comfortable. The guest service relations manager that fulfils your every need and checks in with you to make sure everything is how you desire. Good housekeeping service that clean and restock the rooms. Clean safe bottled water. And the dinning staff that go above and beyond with amazing chefs that prepare meals full of love and care as if they were serving the meals for themselves and their families. The team here at the Oakwood Residence Pune are very accommodating and fulfil your every need. Very happy with my stay here. The staff that operate this place of residence is what makes feel comfortable, 10/10
Response from Property: Dear Mr. Christopher, Thank you for your wonderful review! We're thrilled to hear that you had a great experience at our hotel and that our staff, contributed to your enjoyment. It is our goal to provide friendly and helpful service, and we are so glad that you felt well taken care of during your stay. We also appreciate your kind words about the cleanliness of the hotel and our housekeeping team. They work hard to ensure our guests are comfortable and satisfied, and your recognition of their efforts means a lot. Thank you for choosing us, and we can’t wait to welcome you back for another memorable stay! If there is anything we can do to enhance your next visit, please let us know. Regards Milind Kadu Hotel Manager
Dianne C
Stayed in Sep 2024
Family
5.0/5
Outstanding
Posted on Oct 23, 2024
Hotel was a great experience overall. Very nice apartments , 1 bedroom with large comfy bed and a sofa big enough for an adult. The restaurant had a good selection , waiter very attentive especially Honey who was always very helpful and provided us with local information, Thank you Honey and also Raul
Response from Property: Dear Ms. Dianne, Thank you for taking the time and effort to post a review for Oakwood Residence Pune. We strive to provide all of our guests with a memorable and pleasant experience whilst with us and therefore we are delighted that you were able to experience this on your visit. We really appreciate your compliments on our team members. While you highlighted our employees are our greatest assets, your comments are a great source of motivation to continue the efforts. It was a pleasure to have you as our guest and we look forward to welcoming you again if there is anything that you feel we overlooked then please let us know. Regards Milind Kadu Hotel Manager
Aubrey W
Stayed in Sep 2024
Family
5.0/5
Outstanding
Posted on Oct 23, 2024
Clean hotel with many amenities. Food at restaurant is reasonably priced and delicious. Server Honey offered exceptional service at the restaurant and his expertise in bartending was exceptional!!! All staff are so friendly and make you feel at home!
Response from Property: Dear Ms. Aubrey, Thank you for taking the time to share your comments following your recent stay at the hotel. We do our best to make sure all our guests leave the hotel happy with their stay and we are happy to note that we were able to meet your satisfaction as this is what we strive to achieve at all times. We are delighted that you found the facilities and the quality of our food to your liking. It makes us very happy to note from your feedback that you enjoyed your experience in every way and were delighted with the level of service you received from our team. Your compliments will certainly be an encouragement and a boost of strength for the team. Regards Milind Kadu Hotel Manager