Guest User
November 4, 2024
My recent stay at Eden Roc Cap Cana far exceeded my expectations in every way. As a butler at another resort, I can confidently say that the service here surpasses any hotel I’ve visited on the island. The staff at Eden Roc, from the warm welcome in the lobby to the attentive beach bartenders, truly makes you feel like royalty. The Blue Grill and beach staff stood out with their friendly and personalized service, but it was the butler team, especially Melvin, who impressed me the most. They went above and beyond, even locating and delivering vital medication for my friend in under an hour—an outstanding example of their dedication and professionalism. Eden Roc’s facilities were equally impressive. The grounds are beautifully manicured, the private beach is pristine, and the resort has a range of activities, including a championship golf course, spa, and wellness center. Our private villa was a haven of elegance and comfort, complete with its own golf cart for convenient access around the resort. Dinner at Mediterráneo was a highlight; the ambience was elegant and intimate, and the staff even curated a custom wine pairing for us, adding a special touch to an already memorable evening. Eden Roc’s boutique atmosphere creates an exclusive feel, making every guest feel uniquely valued. In my opinion, this is the finest resort on the island—a place that combines luxury, privacy, and exceptional service at every level. I look forward to the chance to experience it again and would recommend it without reservation.