Anonymous User
September 20, 2024
The worst check-in service I have ever encountered in Egypt!! The worst of all the garbage! We booked an all-inclusive for 2 people, but the hotel's own backend problem caused them to think that we only booked for 1 person. The ridiculous thing is that I specially sent an email to the hotel official before the trip to confirm whether our all-inclusive order for 2 people was valid, and the hotel replied to me in the affirmative.
We explained and showed all the relevant vouchers, and even used Google Translate to show him, but the front desk looked contemptuous and ignored all the vouchers we showed, saying that it had nothing to do with him and asked us to ask the booking platform ourselves, and was still humming a song, with a rogue look on his face, impatient and fierce. My friend was very angry and asked what would you do if you found out that you were wrong? At this time, the front desk should have found out that he was indeed wrong, but he did not apologize at all, and said in a arrogant attitude that he would let us check in first and calculate our money tomorrow. He had already upgraded our room type, but the new room type was 40 US dollars more expensive. What? You are still a great mercy? Bah!
I have never encountered such a bad service attitude in my life, not to mention that it was finally confirmed that we were not wrong at all, nor was the booking platform wrong, it was completely the hotel itself that didn't understand its own booking information!! And no staff apologized to us from beginning to end! Even the booking platform had difficulty contacting the hotel officials! I will never forgive this hotel!
If you accept the risk of encountering such bad service, you can try to book this hotel, good luck 👍🏻
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