SilvaDenilson
November 23, 2024
I booked a room at the B&B hotel for two nights on the 21st and 23rd for my wife on a business trip. As per Trip's rules, I paid for both nights in cash. Well, when my wife arrived at the hotel, even showing a printed copy of the two confirmed nights, she was seriously embarrassed when she was served by the hotel employee Jéssica, who asked why the nights had not been paid. My wife, who arrived from a trip from São Paulo to Rio, was stuck at the reception of this hotel for almost an hour and the problem was only resolved when this employee left and another one came on duty to identify the reservation and payment. I ask that this chain take measures so that this person does not do this to other customers.
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