Four Points Hotels in Rizhao

The hotel is quite new, having just opened a year ago. The room was very clean and quiet; our double room was on the 20th floor. The staff were all very warm, attentive, and responsive, especially Mike. Breakfast was abundant with a great variety of fruits. The only minor downside is that it's a bit far from the beach, making it more suitable for families with a car.

This was the best and most satisfying hotel I stayed at during my time in Rizhao. The facilities are new, clean, and the rooms are spacious. Both the front desk staff and the housekeeping aunties provided excellent service! Breakfast didn't have a huge selection, but there were both Chinese and Western options, and the taste was good. However, a serious issue occurred during breakfast. The staff member placing the chopsticks accidentally dropped one onto the table I was using. Instead of immediately removing this contaminated chopstick, they put it back with the others. Food safety is paramount, and this created a potential food safety hazard for the next guests using that table. I immediately contacted the duty staff and reported the incident to the front desk. The gentleman at the front desk, wearing a dark blue suit, had an excellent attitude, responded promptly, and went to handle it right away. However, the duty staff's first reaction was to make excuses for the incident, telling me that all tables are disinfected. I immediately retorted, ”Was this table disinfected after I used it?” Subsequently, I asked her to remove all the chopsticks. I hope the hotel makes improvements based on this incident and enhances training. The hotel performed very well in all other aspects.