Name: Four Points by Sheraton Shenzhen Bay
Address: Shenzhen, China
Rating: 9

China

Chongqing

Shanghai

Shenzhen

Kunming

United States

New York

Wuhan

I just checked into this hotel, which opened last year, and the experience was absolutely amazing! First off, the location gets full marks – it's right in the heart of the city center. You step downstairs and you're in a bustling commercial district, with a direct view of Jiefangbei, and it's super close to all the main attractions. It's both convenient and quiet. The room facilities are brand new, featuring a smart toilet, a large-screen TV, and really high-quality furniture. The details are impeccably maintained. The breakfast was so abundant it gave me decision paralysis, with everything from Chinese pastries to Western baked goods, and even a special Chongqing food station. Everything was fresh and delicious. What I want to praise most is the service; from the front desk during check-in to the room service, everyone was incredibly warm and professional, making me feel right at home. I'm extremely satisfied with this stay and highly recommend it to anyone visiting for leisure or business!

The hotel is brand new and quite centrally located. The decor leans towards a modern, light luxury style. The air conditioning is incredibly quiet and comfortable, ensuring a great night's sleep. The front desk staff was lovely, upgrading us to a suite during check-in and thoughtfully providing a local map. We also received complimentary welcome fruits and a mini-bar, which was a nice touch. Compared to the older five-star hotels on the rest of our trip, this place offered incredible value for money across the board. Every staff member we encountered, from the front desk to the restaurant, was professional and enthusiastic. Breakfast was excellent overall; the bacon was perfectly cooked, the soft-boiled poached eggs were beautifully presented, and the noodle bar was a highlight! This was my first stay at a Four Points by Sheraton, and I was thoroughly impressed!

Rooms were clean and spacious, beds were very comfortable, and the toilets were also relatively clean and spacious. Service was good and the staff were able to speak some English. We got the breakfast which had a better and wider spread compared to our previous hotel. The breakfast timing was 6.30am to 10.30am, but after they kept the food at 10.30am, they let us stay to eat until 11am+ which was very gracious. Overall, quite worth a stay and lives up to its brand name.

I really have to give this hotel a perfect score! From the moment I checked in, I felt the thoughtful service. The staff member, Elena, was efficient and gentle, making the entire process smooth and comfortable. The room decor is simple yet elegant, with excellent natural light and ventilation. The toiletries are high-quality, and the cleanliness details are exceptionally well-done. The hotel facilities are comprehensive, and the environment is quiet and peaceful, making for a very comfortable stay. The location is superb, with plenty of amenities nearby, making it incredibly convenient for getting around. It's perfect for both business trips and leisure travel. My experience was fantastic, and it's definitely worth coming back to again and again!

Overall, the Four Points by Sheraton is a good hotel. I chose it because I needed to return my rental car at Chongqing North Railway Station and then catch the high-speed train. The hotel was clean and tidy, and the bedding was comfortable. My only slight complaint was that after registering my car number, I only had 15 minutes to exit the parking garage. Waiting for the elevator, loading the car, and then finding the exit felt a bit rushed in 15 minutes.

This hotel truly exceeded my expectations and was the most delightful stay I've had recently! From the moment I stepped into the lobby, the warm and elegant ambiance, coupled with Hannah's friendly and attentive service at the front desk, made me feel incredibly comfortable. The room was spacious and bright, and the bedding was soft and gentle on the skin, ensuring a wonderful night's sleep.

The room was very nice, clean and tidy. Parking was ample, and the hotel location was good. The service was especially excellent, with a wide variety of breakfast options, and the noodles were particularly delicious.

This was my first stay at the Four Points by Sheraton Shanghai Pudong, and it far exceeded my expectations. The hotel's location is excellent, just 16.8 km from Pudong International Airport, and they offer a free shuttle service directly to the airport, making travel convenient and stress-free for catching flights. The dining options around the hotel are also great, with various restaurants right outside, so daily meals are incredibly easy to find without any hassle.

What truly stood out was the front desk service. The staff were consistently warm, attentive, professional, and efficient. Check-in was smooth and quick, and they patiently and thoroughly answered all my questions, showing thoughtful attention to detail everywhere. I especially remember nearing 12 PM, a lovely front desk staff member on duty walked me to the shuttle with an umbrella during the rain – that level of meticulous service made me feel incredibly warm. Overall, the stay was excellent, making this definitely a top-notch choice for a trip to Shanghai.

Excellent location: hundreds of stores, restaurants, cafes, international fast food restaurants, grocery stores, fruit shops etc. within 2 minutes walking distance, 3 minutes walking distance to Shanghai Circus and ERA acrobatic performance theatre, 5 minutes walking distance to 2 metro stations along Line 1. Nice room with comfortable bed, safe box, iron and ironing board, a hotel spa, etc. Nice breakfast with some minor deficits (no butter, no jam, the marmelads taste strangely, the pineapple juice does not taste pineapple, the coffee options Americano and Latte do not taste Americano and Latte). Fast check-in but slow checkout probably because I handed over a list of items I had taken from the minibar and to give me receipt prolonged the checkout. However, these were minor issues and should not impact the rating.

The Four Points by Sheraton Shanghai, Pudong is in an excellent location, making it incredibly convenient for getting around. The room was clean and comfortable, the bedding was soft, and the soundproofing was great. The service was warm and attentive, and check-in was quick and efficient. The breakfast selection was plentiful. Overall, the experience exceeded my expectations. It's perfect for both business trips and tourism, highly recommended.

The decor is visibly older, but the room size is quite generous, which is a plus. The air conditioning was a bit noisy, and there was a broken panel in the cabinet by the entrance that made a strange sound whenever the door was opened.

The breakfast selection was decent, but we were in a hurry to get to Disneyland, so we didn't get to enjoy it properly.

The hotel is a bit of a walk from the subway station, but it's a straight shot, so it's fairly convenient.

They advertised robot delivery for takeaways, but after waiting for ten minutes, nothing arrived. When I went down to the front desk to pick it up myself, there was no one at the takeaway collection point. I'm not sure how that service is supposed to work.

The room facilities are very new and high-tech, and the overall environment is excellent 👍. I brought my parents here for an outing, and this is truly a hidden gem where you can eat and have fun without even leaving the hotel 😊.

Parking is definitely female-driver friendly for me, and every staff member greets you with a smile. Any requests are handled promptly.

 The location is good, just a little over 2 kilometers from Fengjing Ancient Town.

The breakfast buffet offers a rich variety of both Western and Chinese options.

The Cantonese cuisine at the Chinese restaurant is delicious, and the prices are very reasonable.

We were upgraded to a bigger room, it was spacious. Bed was comfortable. The complimantry night snack tasted good. It's close to the place we wanted to visit for our business. Recommend for business travellers.

Overall, I'm quite satisfied. We stayed at a hotel near the border crossing in advance of our trip to Hong Kong, which was very convenient for crossing early in the morning and getting ahead of the queues. 

The check-in experience could be improved slightly. There weren't many staff members at the reception when we checked in during the afternoon, so we had to wait quite a while, but their service and responsiveness to complaints were excellent.

While the room wasn't brand new (understandable given its age), it was clean, and the housekeeping staff did a fantastic job.

The room was clean and the lobby was bright. I took the kids to the gym, which is on a high floor with great views. You can see really far while running, and I imagine the city views would be even more beautiful at night.

I was in Shenzhen for a business trip and saw this hotel online near the airport. Hearing it was a new hotel, I decided to book a room and try it out, and I'm very satisfied! The hotel lobby has direct access to the MixC mall, which makes shopping and dining incredibly convenient. The hotel's design style is quite comfortable, and the facilities are complete. The bar, gym, and laundry room on the 4th floor are perfect for business travelers like me. The front desk staff was professional and efficient, and the cleaning staff greeted me politely. The room was spacious, and most importantly, clean and tidy. When I checked out, I saw there's a direct bus to Hong Kong right outside the hotel, which is so convenient! Next time, I'll stay a couple more days and pop over to Hong Kong.

The cleanliness was exceptional; the bathroom sink, towels, and tissues were all neatly arranged, and there was no dust or odor even in the corners. The front desk staff handled check-in efficiently and thoughtfully, and service requests were responded to promptly. The room was well-equipped with amenities like a safe, umbrella, and fire safety items, showing great attention to detail. I felt secure and comfortable during my stay, and I'll definitely prioritize this hotel for my next trip.

The Four Points by Sheraton was a recommended hotel by the conference I was attending and proved an excellent choice for location to the event. The hotel amenities met a high standard. What most impressed me were the staff. 

My flight to Shenzhen was delayed multiple times which meant I had to call ahead to warn of my late arrival. Even though using English, the staff were able to help and understand my dilemma, assuring me that my issue had been noted and would be passed on to the relevant staff on shift. When I did finally arrive at 5am there was no issue checking in and accessing my room.

Four Points

Columbus

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