Occidental Aurelia Reviews

Response from Property: Dear Guest,Thank you for your review.We are delighted to hear that you found the size of the room to your satisfaction, as we strive to provide spacious accommodations for our guests' comfort. Regarding the provision of water bottles, we offer complimentary water on the first day to welcome our guests, and we are always willing to assist with additional amenities upon request. We regret any inconvenience you may have experienced due to the location of the airport shuttle. While our hotel provides convenient access to bus stops, we understand the importance of seamless airport transfers and offer a transfer service to the airport for an additional fee, which might be a more comfortable option than a taxi. We apologize if the taxi fare was higher than anticipated and always encourage guests to inquire at reception for more cost-effective transportation solutions.We look forward to welcoming you back. Best regards,General Manager

Response from Property: Dear Guest, Thank you for letting us know your opinion. We are sorry for the malfunction of the heating system in your room and we apologize for the inconvenience you have suffered. We have informed the maintenance department so that they can resolve the problem as soon as possible and prevent similar situations from recurring in the future. We would be happy to have another opportunity to host you at the Occidental Aurelia. We take this opportunity to send you our warmest regards. General Manager

Response from Property: Dear guest, hello! Thank you very much for choosing to stay in our hotel and leaving valuable suggestions! We are very happy to add pleasant memories to your journey! We are very grateful for your praise for the overall service of our hotel! Providing guests with a high-quality and comfortable living environment and a home-like atmosphere is our work purpose and unremitting pursuit! We will continue to uphold the warm and caring service concept to make you feel the warmth of home here. Sincerely hope that you can stay again to feel our progress! I wish you a happy life and a smooth journey! General Manager

Response from Property: Dear guests, hello! Thank you very much for choosing to stay at our hotel and leaving your valuable suggestions! We are very grateful for your praise and affirmation of our overall services and environmental facilities! If you mention relevant issues, we will further discuss them and will continue to optimize our services to bring more surprising and comfortable experiences to our guests! All the staff of our hotel are eagerly looking forward to your visit again! I wish you a happy life and all the best! General Manager