Guest User
December 13, 2021
We arrived at 7.30 p.m., the reception was no longer manned, there was only an intercom, very unfriendly reception because we didn't have the LUCA app (we come from Switzerland), the speaker asked me to repeat my request that he hadn't understood, which I did, he dismissed this as rude (which I don't think it was, I was just trying to repeat my request clearly). Finally, he refused to accommodate us, we had to find a new hotel (not so pleasant late in the evening in autumn, we were already afraid of having to drive back to Switzerland). The next morning we wanted to discuss the incident with the staff again, the man at the reception was not at all willing to talk, justified the hotel's behavior and also insisted on debiting the overnight stay from my account (I had to pay the amount in the meantime), even my objection that a dissatisfied guest might turn to a social network like this one did not impress him at all (on the contrary*). The gentleman also confirmed to me that this hotel has its own "philosophy" and values such as "the guest is king" (I also come from a business background) have no importance for him at all.
Original TextTranslation provided by Google