Forenom Serviced Apartments Rovaniemi Valtakatu

Good reply speed even no front desk service.

I did not receive any check-in information beforehand so I had to call to get the code for my room, but they did answer very fast so it was not a big deal. The location is quite good and room was clean as well.

In the heart of rovaniemi. It was right in the Rovaniemi centerpoint, good value for money, neat and clean property, clear on their communication reg check in and check out details. Good one to say with family.

Great accommodation, terrible customer service Don’t get me wrong - the hotel was central. The room was clean and comfortable and had everything we needed. The sauna was amazing. The only issue that tainted our experience was the hotel’s extreme inflexibility. I booked an extra room by accident but the penalty to fix the error right after was the entire cost of one night. Fine I ate the cost. We requested to upgrade the room to a larger room to accommodate another joiner. We weren’t even cancelling but we would have been subject to a penalty fee amounting to the entire cost of the reservation, which in my opinion is outrageous. In addition, if we wanted to upgrade paying the difference minus the extra night booked in error, they said the upgrade must include the extra night. I understand a small penalty fee for a change but this left a bad taste in my mouth. I travel often and I have never seen such terrible customer service in my life. I don’t know if it is laziness or greed but you need to take this into account if you consider booking this hotel. At least pay extra for refundable option even though it was a bit much. Had I know this would’ve been such a massive issue, I would’ve chose another accommodation or at least paid extra to avoid the stress and headache.

Excellent Right in the centre; and everything you need; warm and cosy, and an excellent price. Excellent.