Guest User
August 1, 2023
We stayed at this property from 7/27/2023-7/30/2023 for a birthday trip and were VERY disappointed in the conditions of the hotel and even more in the COMPLETE lack of concern for citizens with disabilities. We had requested a full wheelchair-accessible room with roll-in shower but arrived to a room that was not clean with a bathtub preventing my husband from accessing the shower, pool and hot tub had non-functioning lifts, breakfast was disgusting with microwaved food and watered down juices, there were dead bugs on the floor of our room, my husband couldn't even access the bathroom sink and had to use the sink/mirror right inside the front door to brush his teeth and shave for 4 days. When we brought our concerns forth regarding the lack of accessibility we were advised by the front desk agent that "my manager will be comp'ing part of your stay due to all of these issues" but we haven't received any communication or refund at all. If you want to be respected as Hilton Honors members, have a disability or want to stay where your concerns will be addressed, and your disability not ignored, please don't stay at this hotel!