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Double charge you on your credit card and don’t release your funds right away. Poor customer service. No Refrigerator or microwave in the room. No social distancing in the hotel. Only thing they did have was good food.

The hotel is convenient for parking. You can enter and exit the parking lot with your room card. There is a microwave oven and a laundry room on the third floor of the hotel. There is a supermarket next to the hotel, which makes life convenient. The bed in the twin room is narrow and not suitable for four people.

It rained on the day we went, the rain stopped and there was a rainbow near the arch. It can be seen in the hotel room. The accommodation is good and the service is also very good. There are restaurants, supermarkets, pharmacies and side doors within 200 meters. Arches and the old court, you can take the subway in ten minutes, it is the subway, don't follow the Google map on the road lost ~ strongly recommend the sushi love on the main road, there is a 20-knife buffet, very good and delicious, right, Please bring your own slippers and toothbrush toothpaste. Many foreign hotels do not provide ~

If a trip with kids is your reason for visiting St. Louis, you could do no better than to stay at the Four Seasons! In-room dining exists and here, it is fast , friendly, tasty and fun! The concierge, Tricia, is hugely helpful with options and opportunities ! And the rooftop pool makes the kids feel so welcomed! The waitstaff even found a way to bring two joyful 5 and 3 year olds watermelon—which was not on the menu! Combining the over-the-top views of the river, the railroad, and the Silver Rainbow (The Arch) with the personalized service the Four Seasons is famous for will always make it our number one choice!

I have stayed at this hotel many times. Every time I come to St. Louis to stay here, the main room can cook, there is a suite and there is a sofa bed, but the disadvantage is that the beds are slumped, very soft and uncomfortable. It is convenient to have a washer and dryer on each floor. Light meals and beer are available at around 5 pm from Monday to Thursday. They are provided free of charge. It is simple in the morning but still full. There are a lot of people on the weekends, mostly black but safe.

Let's start with the good. The rooms are amazingly comfortable. Mind you, it helps that I reserved a Stadium View king and was upgrade to an Executive Studio Suite. Extremely comfortable, very clean, and wonderfully furnished. It is exactly what I would expect from this level of hotel. It is also perfectly located if you're attending a Cardinals game at Busch Stadium. You walk out the front door, walk across Clark Ave which is shut down for games, and you are at the stadium. It is the reason I choose this hotel as I was attending a game. It is also basically in Ballpark Village. And now, the frustrating parts. Parking is horrible. First off, there is nothing on the website that I can find that tells you where to self-park or off what street to enter. I had the misfortune of trying to figure it out in between a double-header, where streets are blocked off and crazy people are running amuck in cars as well as running across the streets. I finally called the hotel and a kind gentleman talked me down to where I needed to be. By the way, the second level elevator, the only elevator that takes you near (not to) the hotel, the down button to call the elevator doesn't function. You have to hit the up button to have the elevator to arrive, then go up so you can do down to ground level. The elevator dumps you outside and you then walk past valet parking to get to the front door. Check in starts at 4:00pm and I arrive at 4:10pm. There is only one person at the desk, and she is dealing with a difficult customer. She was actually providing great customer service, but it was taking a lot of time and the line behind me was building. During this time, multiple employees walked by and behind the desk but offered no help or even made eye contact. Finally, after about 15 minutes, someone showed up to help. One thing to note, to use the elevator to go to your floor (mine was the 8th floor) you have to scan your room key card for it to allow you to push the floor button. That was not mentioned to me when I checked in and I could not figure out why I could not get to the 8th floor until a nice couple told me. Funny thing is, about 20 minutes later I got to tell another couple the same thing as no one told them either. You would think that should be automatic when checking someone in. Finally, the next morning I wanted to leave early, by 7 at the latest, so decided to do room service. They claim 24-hour room service available. However, you cannot order breakfast to be delivered to your room until 7 at the earliest. Prior to that, you can only order ”late Night Snacks”, which consists of things like Doritos. I just gave up, checked out, and had breakfast elsewhere on the road. There were other things as well. Overall, not a horrible experience. Just too many frustrating points which should not be the case for the cost of a night stays

The hotel was an experience that we enjoyed. The decor and staff was awesome. We enjoyed your courteous staff: Rodger, Kevin and Mike; along with a few others, who tended to our need. The breakfast was awesome the staff person who prepared the eggs knew how to cook them. The phone booth and guard at the front entrance was amazing you really felt like you were in London. We just had a taste of London which is on our list of things and places to go and try. The Cheshire is a hidden gem. Thanks for a lovely experience.

Stayed 1nt in a queen room #1001 on 10th floor with a coffee maker, individual controlled air con & also a ceiling fan in Aug & was very cool to sleep. Bathroom had a shower/tub combo with sliding doors. On the same floor is a pool table room & a reading room with tons of books, recliners, a piano & sheet music! On the 8th floor with the ice machine, snack vending machine & drink vending machine, there is also a microwave! The rooms don’t have one but you can go here to heat up your leftovers👍 Free shuttle to/from cardinals game; first departure 1 hr before game. Parking garage is $18 & is in & out. Bring ticket in for reception to validate. & it is Almost attached…just across a one way tiny street from the back entrance..didn’t see an elevator so park on 2nd level if possible(1st floor for “members”) We walked to & from cardinals game & it was quick, easy & safe. We would stay here again if the price was still much better than the other hotels in the area. Also: they have a water bottle refilling station in the lobby (sort of hidden across from check in by the coat check room)

Location was good 20 mins from downtown St. Louis. The lobby is pretty and was very clean. The pool is nice but I would stay away from the hot tub as it seemed to have a layer of dead skin floating at the top of it. The room itself is really nice and very clean it is a great stay for family or a solo get away the rooms look exactly like they do in the photos.