Salvador Hotels with Airport pickup service

No momento da Reserva não me atentei ao fato que o quarto selecionado estava sem café da manhã incluso, visto que estava pesquisando em vários lugares ao mesmo tempo, e na pressa não revisei. Ao chegar no hotel e somente após pagar minha estadia, fui informado que teria que pagar o adicional do café da manhã (70/casal/dia). Na hora pesquisei no APP e vi que uma reserva para o mesmo período estava custando exatamente o mesmo preço que eu havia pago, mas com café da manhã incluso e perguntei ao funcionário se poderia cancelar a reserva e faze-la novamente no app para pegar o café incluso, mas isso me foi negado por um motivo muito ridículo e que eu teria que resolver com a plataforma Booking (no meio de um fds onde nada se resolve). No dia seguinte questionei outro funcionário que deu uma justificativa mais sem nexo ainda e que eu poderia perder meu dinheiro e ter que pagar por toda a reserva. Resumindo, não me ofereceram uma solução razoável para o caso, não se prontificaram a colocar um gerente ou alguém para analisar o caso, a plataforma Booking tbm não me deu resposta até hoje e eu acabei tomando café numa padaria próxima ao hotel durante 3 das 4 diárias que estivemos aí. Eu não estava pedindo nada além do que a aplicação do preço que vi no app com café para o mesmo período pois se tivéssemos que incluir 70/dia no orçamento, teríamos outras opções de hotel. O que salvou nossa experiencia nessas ferias foi que havíamos planejado ficar em duas estadias diferentes e a segunda foi ótima.

This hotel is truly a gem! I LOVED our stay here and the staff were amazing. Isabella at the rooftop bar is the absolute sweetest hardworking and makes fantastic juices. We loved hanging out at the rooftop it’s truly beautiful! The cleaning service was flexible and the bed was heaven-sent.

The Novotel Salvador Hangar Aeroporto best features are its location near the airport, newer facilities than most properties in Salvador, and it operates under the ACCOR hotel brand. Despite these advantages, I must report a unacceptable experience during my stay December 28th to 31st 2022 followed by deplorable managerial customer service in response to verified and documented service failures. I have reported these issues to my travel agency, my corporate travel unit, and my personal travel networks. As I discovered this property using Trip Advisor, I have decided to report this matter for the benefit of my fellow readers. I do not recommend this property for business travelers nor cultural tourism travelers (especially not those seeking afro-Brazilian tourism or those welcoming to the African diaspora). I share some reasons herein: • Unreliable Service: During my stay I experienced one major internet outage over six business hours, as well as minor room outages (less than 30 minutes) on each day of my stay. This hotel was advertised as catering to business travelers, but the hotel provided no updates when internet would be restored despite repeated requests. I did not receive any support to manage the disruption to my teleworking, and personnel were unable/unwilling to facilitate solutions (At one point, I was recommended to use the free internet of one of the shopping malls. Imagine carrying expensive computer equipment to what my taxi driver warned was a “high crime” area). Sadly, the ability of the reception staff to identify solutions was more unreliable than the internet service. • Poor Room Quality: This hotel advertises rooms of high standards of quality, and I am sure many receive good rooms. However, I received a room that was both substandard quality (bathroom sidings and interior furniture water damaged, door malfunction, refrigerator malfunction) and pollutted by the buildings HVAC exhaust being poorly designed, allowing exhaust to flow against rooms on the lower floor (high noise pollution noticeable when sleeping). I believe most guests do not have this experience, as the issue likely affects few rooms on the lower floors. However, when choosing this property, one must ask the question, how does the receptionist decide who receives these rooms which experience high dust inflow and high noise pollution (I have videos and photos available upon request). Why are some customers placed in quality rooms, and others assigned to substandard rooms (noting the hotel has standard room types based on bed requirements)? Why did this hotel property assume that one of their few afro-descendent customers would accept the worst room in the property? • Deplorable Managerial Level Customer Service: Upon checkout, a customer service representative noted my dissatisfaction with my hotel experience, and asked if I would be willing to receive inquires from hotel management the next business day. I did not have confidence in their customer service bu

Pros: * spacious clean room * good breakfast opening at 6:30am sharp (doors are locked before then), with lactose-free milk and gluten-free options * okay pool area (no greenery though) Cons: * the A/C was weak, but after running it for one day the room was sufficiently cool (you do need a card in the slot during that day...) * no ”Do not disturb” sign to hang onto the doorknob * the desk in the room was small and very annoying for laptop work (round, glass) * the chairs in the room were not comfortable at all * out of all the staff, only one front desk person spoke English * no laundry facilities * no business room * old slow elevator * window didn't insulate from the street noise that well, but I used 33 dB NRR earplugs to block the noise that came through; there are also many rooms that don't face the street * the front gate didn't open automatically with my key; had to wait for staff to open it; other times it was left open

I first contacted this hotel in early 2023 about staying with them but it was r until June this year that I stayed with them. My stay exceeded my expectations, it really is a gem of a hotel. The rooms are finished to a high standard, the windows offer great sound proofing from the busy street outside. The hotel has a small swimming pool and terrace, which is a good spot to relax. The breakfast is very substantial with a good offering. At nighttime the restaurant serves dinner and has several interesting vegetarian options (not easy to find in Brazil) The staff and owners are exceptionally friendly and knowledgeable. The Pelourinho area is safe but please be aware of your surroundings at all times. I would recommend the hotel and would use it again should I return to Salvador.

Professional, courteous and personalized guest experience. Thank you very much to everyone in the CafeBahia hotel team, from the Front Desk amazing Adrian, Gabriel, Marcelo and Leanna, to the kitchen team with a delicious exotic breakfast to the Housekeeping team with daily fresh sheets and towels. You all worked hard and delivered a TOP NOTCH experience with your concierge local tips on safety, culinary, “Blocos” info, events scheduled, cultural point of interest. We visited Feb 7-10, 2024 During Carnival, Optimal location “Prace de Se” to experience “Pelourinho” authentic festivities. Clean spacious bedroom and bathroom (Shower). Absolutely ! we will be back again ! The team made the difference ! Thank you all !

My stay at this low budget hotel wasn't pleasant at al. The rooms are nice enough for what you pay for. The room I was given was at the top floor and for whatever reason the lift does not go all the way up there, so I had to get off one flooer before mine then carry two large suitcases up 2 flights of stairs. Annoying but not the worst part of my stat. In my room there was a power switch in my room and hummed the whole night and made it difficult to sleep. That is very unusual in my opinion. The breakfast was absolutely vile. I don't mind a simple breakfast but a disgusting one? The coffee was diabolical and they kept running out of things all the time and it would take ages for the staff to replenish the items. The absolute worst part of how unfriendly and unhelpful all but one of the receptionists were. A young man that the morning shift has a very arrogant attitude and could. The girls were less obnoxious but equally unhelpful and seemingly apathetic. The only staff member that was trained to be courteous and helpful was a really nice guy that I can't remember the name that worked the night shift. One thing to be aware of is that they don't have a storage room to keep luggage in case you have a late flight and need to go somewhere else to kill time until your flight. I left my luggage at reception and they just left it there which made me very nervous as Salvador is an extremely dangerous city. I would not recommend this hotel to any one.

The hotel stopped in time, I was there a few years ago and I stayed in a very good room, great bed, airy, this time it was a little frustrating,the room q I left to desire,the furniture q they call guards clothes or something like, they are c old wood smell, the table, chairs and the comfort near the bed tbm are requesting for upgrade, the air conditioning still eh wall, an unsupportable noise and the smell was not very good .... As a positive point in the large mirrors rooms and the bathroom had no problems, although the bath area is small ...... and my girlfriend was happy c the quality of the cover ..... The tbm fridgebar deserves to be exchanged,but it works ... The pool and pool area are abandoned, I prefer and a walk on the beach, the deception pq q would stay relaxing in the hotel pool, but without conditions, vc does not feel the least willing to stay in the pool area .... Morning breakfast eh only acceptable......

Very welcoming, good location and clean facilities. The staff are incredibly friendly and helpful and they’re also able to help you if you have any questions about the city and where to go. It’s also located in the heart of pelourinho so it’s close to everything. You’ll hear a lot of sounds from the music on the streets, but according to me, that just adds to the experience. Would really recommend this pousada.

Best is to have a look at actual prices = musthave and to do a online-reservation before travelling and checkin!, too to save your price for your stay there. After 19:00 only Hotel-Restaurant. The near shopping+foodmall is closed.