Guest User
September 29, 2024
It's an ordinary express hotel. It's not very new, but I can accept it. I can accept the deposit. I stayed for two days and nothing was damaged or lost. I checked out normally. I asked if the deposit would be refunded, and it was refunded. But later I found that $50 was deducted from my credit card. I asked the Ctrip butler, and the butler contacted the hotel and said that the deposit had been refunded, but because it was overseas, it would take 3 to 15 working days to arrive. After waiting for 15 days, there was still no refund. I contacted again, and they said that the $50 deducted was a mandatory facility fee charged by the hotel. It was unreasonable and ** behavior. I advise all friends who come to San Francisco to travel to not choose the Holiday Inn Express at Fisherman's Wharf, you will be ripped off.
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