Kempinski Hotel San Lawrenz Gozo Malta Guest Reviews
4.4/5
Very Good
55 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.4
Service4.4
Cleanliness4.4
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All reviews(55)
Positive reviews(6)
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Guest User
Superior Pool View Room
Stayed in Jun 2023
Couples
1 review
4.5/5
Great
Posted on Jun 20, 2023
We wish we could have stayed longer at this amazing hotel. The hotel itself and the grounds are lovely- well worth the money to stay. The only down side was the staff at the Gazebo restaurant who clearly were very new and knew very little about the menu or how to answer customer queries. I know everyone is struggling to get and train staff at the moment but some further training is needed for your newer staff in this area. We had to wait a long time to get attention to order dessert and get our bill however overall it was a great experience. Front desk staff were knowledgeable and friendly. I would recommend a shuttle bus into Victoria multiple times a day for tourists, that would have been very helpful for us.
Response from Property: Dear Valued Guest,Thank you for sparing the time to share these wonderful comments about your recent stay with us. I am delighted to read that your overall experience was memorable. As for our Gazebo restaurant, you were one of the first customers to indulge in the experience this year, since the outlet opened on the 15th of June for the new season. I greatly value your feedback and made sure to pass it on to the concerned departments. Thank you for choosing Kempinski and Gozo for your holiday and I look forward to welcoming you back again in the near future!Best regards,Ruth AbellanGeneral Manager
Nate
Superior Pool View Room
Stayed in Mar 2023
Couples
1 review
4.5/5
Great
Posted on Mar 19, 2023
I recently stayed at this hotel and was impressed with the overall experience. The staff was friendly and accommodating, and the location was perfect for my needs. While the rooms were a bit dated, they were still very clean and comfortable. The hotel’s amenities were also great. Overall, I would definitely recommend this hotel to anyone looking for a comfortable and convenient place to stay.
Response from Property: Dear Valued Guest,Thank you so much for sparing the time to provide us with such a positive review. I am happy to learn that you enjoyed our rooms and amenities. In addition, I am glad to read that my team provided you with the great service and attention to detail you deserve. Your recommendation of Kempinski Hotel San Lawrenz is much appreciated and I very much look forward to your return.Warm regards,Eike ClausenGeneral Manager.
Guest User
Superior Pool View Room
Stayed in Oct 2022
Business travelers
1 review
4.7/5
Amazing
Posted on Oct 10, 2022
The hotel was great. Quiet and with impeccable service, I slept better than I had slept in months and the Gozo countryside is very relaxing. My only complaint would be the bizarre opening hours of the gym / spa. They close at 7PM every day, which is basically when the sun sets. I understand massages etc not being available late at night, but it's absurd guests can't use the gym or swimming pool in the evening at all. Here's a hot tip: People generally like to spend their days outside, and the evening is exactly when they'd like to relax by the indoor pool or hit the gym.
The jacuzzi was out of order the whole time as well, but it is what it is. All in all, if I ever return to Gozo I'm 100% going to book this hotel again. Strongly recommended.
Response from Property: Dear Valued Guest, Thank you very much for sparing your valuable time to share your experience with us. My team and I are thrilled to learn that you have positive memories of your stay with us and that we were able to provide you with a memorable experience. I would like to extend my apologies for the inconvenience you experienced during your stay. I have taken careful note of your suggestions and I will discuss your recommendation with the Spa Team to ensure improvements are made to this area to enhance the service standards.Thank you for choosing Kempinski Hotel San Lawrenz for your holiday and I look forward to welcoming you back to Kempinski Hotel San Lawrenz.Best regards, Eike Clausen General Manager
Guest User
Superior Pool View Room
Stayed in Nov 2023
Couples
4 review
4.7/5
Amazing
Posted on Nov 11, 2023
It is a 10-minute drive from the ferry dock.
The hotel was clean and the staff were very friendly.
The pool water was also very clean.
And the breakfast was great, especially the honey!
Next time I visit Malta, I want to stay longer!
Original TextTranslated by Google
Response from Property: Dear Valued Guest, Thank you for sparing the time to share these wonderful comments about your recent stay with us. My team and I are delighted that you enjoyed a remarkable Kempinski experience. I am pleased to learn that you truly enjoyed our breakfast, helpful service and pools. We strive to provide remarkable experiences to our guests and based from your review it seems that we succeeded. Thank you for choosing Kempinski and Gozo for your holiday and I hope to welcome you back again soon.Best Regards, Ruth Abellan General Manager
ZHANGXUN 🚀
Superior Pool View Room
Stayed in Aug 2023
Couples
22 review
5.0/5
Outstanding
Posted on Sep 3, 2023
Kempinski is the only choice on GOZO Island~
Original TextTranslated by Google
Response from Property: Dear Valued Guest,Thank you for sparing the time to share these wonderful comments about your recent stay with us. My team and I are delighted that you enjoyed a remarkable Kempinski experience. Our aim is to always exceed our guests' expectations and we're so glad to hear we have achieved this with you. Thank you very much for choosing Kempinski Hotel San Lawrenz for your holiday and I hope that we will have the opportunity of welcoming you back very soon.Best Regards,Ruth AbellanGeneral Manager
Guest User
Superior Pool View Room
Stayed in May 2022
Solo travelers
1 review
4.5/5
Great
Posted on May 27, 2022
Princely palace at the end of the island of Gozo.
High standard establishment, beautiful furniture as well as several large swimming pools.
On the other hand, there is no sauna and the hammam is not very strong.
Breakfast with choice and even a la carte included in the buffet.
Quality restaurant
good experience
Original TextTranslated by Google
Response from Property: Dear Valued Guest,Thank you very much for sparing your valuable time to share your experience with us. I am delighted to read that you enjoyed our hotel grounds. I also am happy to know that our culinary offer was to your satisfaction. I am saddened to read that the Hammam was not what you had expected and what you were looking forward to. Thank you very much for choosing Kempinski Hotel San Lawrenz for your vacation and I certainly look forward to welcoming you back again soon!Best regards, Eike ClausenGeneral Manager