Top Hotels in Santander with Spas

BAD EXPERIENCE. They have not sent me directly to the HOSPITAL because the stars have aligned. I will tell you about my fateful experience. We arrived at the hotel last night, July 30, and the moment of check-in with the girl who attended us was good, because she explained many things to us. We asked her if there was lactose-free milk in the cafeteria (since I'm ALLERGIC) she told me yes and that they had all kinds of milk (lactose-free, soya...). On the morning of the 31st, we went down for breakfast, and after waiting, I'm not exaggerating, 15 minutes for two coffees, my partner ordered a normal one and another LACTOSE-FREE, because as I said, I'm allergic. The waiter must be that he does not know what lactose-free milk is, and has decided to put SKIMMED milk, (it must be that it is Skimmed because he thinks it does not contain lactose). I was outside, at the tables that they have at the entrance of the hotel, and I have not realized what happened, but my partner who was ordering at the bar, and is usually very aware of this (because it causes anaphylactic shock to a allergic person can be life-threatening) he realized and quickly told the waiter that this was not lactose-free milk and the waiter replied: it is skimmed. Anyway, I had to ask the girl at the reception (this time it was different) and I asked her for a claim form. The girl tells me that her partner must not have understood the meaning of lactose-free, but that he did not do it with bad intentions. I have explained to him that I do not doubt that he did it on purpose, but that a mistake like this in a person who cannot take LACTOSE can put his life in danger. I don't pay 90 euros for a hotel for one night and 9 euros for a breakfast that they couldn't even give me lactose-free milk. SHAMEFUL What happened today at the San Millán hotel. NOT RECOMMENDABLE.