No.116 Haitang North Road, Haitang District, Sanya, Hainan, 572013, ChinaView Hotel Details
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The Westin Sanya Haitang Bay Resort Guest Reviews
4.8/5
Excellent
23479 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(23479)
Positive reviews(23164)
Reviews with photos/video(14537)
Great swimming pool(5039)
Has an infinity pool(2269)
Perfect for kids(1763)
Loved the beach(1552)
Close to duty-free shops(829)
Family activities available(316)
Negative reviews(315)
Luis Baanante
Grand Seaview King Room
Stayed in May 2024
Family
12 review
5.0/5
Outstanding
Posted on May 3, 2024
The pools are amazing at this hotel, and is super friendly for kids. Since the moment we arrived to the hotel the staff was super friendly. We were very pleased having Erin from Westin hotel staff to take care of us all days we stayed there, she helped us making our stay at the hotel really pleasant, Erin was extremely attentive with our family during our stay. Thanks Erin!, hope to find you at Westin again in few months as we are planing to book there again!
Guest User
Deluxe Seaview Room
Stayed in May 2024
Travel with friends
5 review
5.0/5
Outstanding
Posted on May 27, 2024
Amazing hotel, super friendly staff, delicious food and drinks! Super reccomended!
Guest User
Deluxe King Room
Stayed in Apr 2024
Couples
1 review
5.0/5
Outstanding
Posted on Apr 20, 2024
A very satisfying vacation journey. Before checking in, the butler Lulu contacted me in advance to confirm the arrival time at the hotel to ensure smooth check-in. Although there were not too many popular rooms recently, they tried their best to coordinate with me to the appropriate floor. The room is very clean, and the hotel environment is very good. The large swimming pool is very clean. Adjacent to the beach, breakfast was also very rich. After staying for two days, we promptly cleaned our room. It was very embarrassing that I lost my room card while dining at the beach restaurant at night. I sent a message to Lulu at the door and helped me get a new room card within 5 minutes. The efficiency was very fast and the process was very timely. Thank you very much to Lulu. Unfortunately, this trip was quite rushed and I didn't have a deeper experience! I hope to have more time to check in again next time! Overall, I am very satisfied. Recommended!
Guest User
Deluxe Seaview Room
Stayed in Aug 2024
Family
2 review
5.0/5
Outstanding
Posted on Aug 22, 2024
Superior geographical location, polite service, diverse activities, delicious meals, the best choice for family vacations.
YapIrene
Family Seaview Suite
Stayed in Jun 2024
Family
1 review
4.2/5
Very Good
Posted on Jun 14, 2024
Erin was assigned to us as a Personal Guest Relation Representative. Her service is very personal and she has given us very useful and helpful information for our tour in Sanya. Definitely recommend this hotel.
The swimming pool and private beach is epic.
Guest User
Deluxe Seaview Twin Room
Stayed in Apr 2024
Family
22 review
4.5/5
Great
Posted on Apr 7, 2024
Good location and wonderful place nearby CDF duty free shop . Including swimming pool , lunch and dinner .
K_Arora
Deluxe Seaview Room
Stayed in Sep 2023
Family
29 review
5.0/5
Outstanding
Posted on Sep 18, 2023
Nice location (next to CDF mall), Excellent service and hospitality from hotel staff especially Erin 🌟. Only area to improve from the hotel is food options for room service and restaurant - to add more Western meal options.
Guest User
Grand Seaview King Room
Stayed in Aug 2023
Couples
1 review
3.7/5
Posted on Sep 3, 2023
WiFi can be further improved as the connection could be quite bad sometimes. Overall good experience as there are many facilities available to chill out and good swimming pools. Dinner buffet has good varieties of food as well. The photo shoot package is pretty cool and ambience is really good.
Guest User
Grand Seaview King Room
Stayed in Sep 2023
Travel with friends
1 review
5.0/5
Outstanding
Posted on Sep 24, 2023
Very good service, worth staying when you plan to travel Sanya, staff Daemon is very helpful! Great experience.
Guest User
Deluxe Twin Room
Stayed in Jan 2023
Family
2 review
5.0/5
Outstanding
Posted on Jan 30, 2023
At Westin Hotel in Haitang Bay, Hotel housekeeper Damon added Wechat to help arrange rooms, went to the hotel to help check in, introduced hotel information, booked airport buses, and served very enthusiastically. The hotel's river pool is worth signing in, can canoeing, adults and children can play, very fun. Next to the hotel is the duty-free city, where shopping is convenient, walking can be reached, very convenient, but also by ferry to the side door of the hotel, the overall stay is satisfactory. 海棠湾的威斯汀酒店,酒店管家Damon添加了微信,帮忙安排房间,到了酒店帮忙办理入住,介绍酒店信息,预约机场巴士,服务很热情。酒店的河道泳池很值得打卡,可以划皮划艇,大人小孩都可以玩,很有乐趣。酒店旁边就是免税城,去那里购物方便,步行就可以到,很便利,也可以坐摆渡车到酒店侧门,整体入住满意。
Response from Property: Dear guests, hello! Thanks for sharing your stay experience. The hotel has a total area of 12,000 square meters of tropical swimming pool space, providing a wealth of water activities to create a holiday water park. The hotel is only one door away from Sanya International Duty Free City, which is only a five-minute walk away. Guests staying at the hotel can not only enjoy a 50% discount on duty-free shopping, but guests staying in suites and villas can also enjoy VIP shopping privileges such as skipping the queue and having a dedicated shopping guide. We are very happy to bring you a pleasant stay experience. The recognition of our guests is our greatest encouragement. We will share your praise with our colleagues. We look forward to welcoming you again to The Westin Sanya Haitang Bay Resort.
Guest User
Superior Deluxe Double Room
Stayed in May 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on May 17, 2023
Stqy very smoothly hotel environment was pretty good thqnks nanncy for the endding farewell
Karltbc
Superior Deluxe Double Room
Stayed in Jul 2022
Travel with friends
43 review
4.7/5
Amazing
Posted on Aug 14, 2022
Great hotel to stay in if you want a relaxed place to stay in Sanya. The front desk receptionist Jaydan was great he showed us around the hotel. The hotel has so many options to swim and you can relax with your friends. The manager Chelsea was amazing she upgraded our room and helped us organise a birthday party thank you so much. This resort is like heaven the breakfast was amazing I will come back again.
6/10
Response from Property: Dear guests, thank you for your love and recognition of the hotel. Bringing you a pleasant and warm experience is our greatest achievement. We look forward to your visit to the Westin Sanya Haitang Bay Resort again.
Guest User
Deluxe Seaview Room
Stayed in Jul 2022
Family
1 review
5.0/5
Outstanding
Posted on Jul 6, 2022
Highly recommend this modern all-around resort. Pools and beach-front were perfect! Great service! Kudos and special mention to Ella! Just beside the cdf mall too.
DrLOPS
Lagoon Twin Room
Stayed in Jun 2022
Family
18 review
4.5/5
Great
Posted on Jun 24, 2022
The poolside double suite was spacious and set up well. Being able to have our own pool at any time was fantastic. I wish the pool had been cleaned more often, however. The breakfast buffet was one of the best we’ve had in China. Not so much the breadth of choices (which was very good), but the quality of the ingredients and food itself. Excellent! The large main pool was fun and full of activities. Also, it was nice to be so near the duty-free mall.
Guest User
Family Room
Stayed in Jun 2022
Couples
2 review
5.0/5
Outstanding
Posted on Jul 2, 2022
Good service, free upgrade room, free birthday cake, good hotel