Kita 2 Jonishi, 2 Chome, Chuo Ward, Sapporo City, Hokkaido, 060-0002, JapanView Hotel Details
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Cross Hotel Sapporo Guest Reviews
4.6/5
Great
207 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.5
Service4.6
Cleanliness4.6
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All reviews(207)
Positive reviews(202)
Reviews with photos/video(59)
Delicious breakfast(28)
Convenient for shopping(12)
Perfect for business trips(11)
Quiet & comfortable(8)
Comfortable bed(6)
Well designed(4)
Loved the night views(4)
Close to train station(4)
Negative reviews(5)
Guest User
Twin Room (Shower Only)
Stayed in Nov 2024
Couples
1 review
3.7/5
Posted on Dec 27, 2024
Location is very convenient. Walking distance to Sapporo station and Sapporo Factory
Response from Property: Thank you very much for staying at Cross Hotel Sapporo. As you mentioned, our hotel is located in an easy access to restaurants and tourist attractions, which has been well received by many of our guests. We hope you enjoyed your visit to Sapporo to the fullest. We will continue to make our hotel even better so that everyone can enjoy a comfortable stay. We look forward to welcoming you again.
wichar hatori
Semi-Double Room (Shower Only)
Stayed in Nov 2024
Couples
4 review
5.0/5
Outstanding
Posted on Dec 23, 2024
Modern-style accommodation with attentive staff assisting during check-in and check-out, parking available, onsen facilities, reasonably spacious rooms, and within walking distance of the market.
Response from Property: Thank you very much for staying at Cross Hotel Sapporo. We are honored to receive your compliments on our staff and facilities. We will continue to strive to provide services that satisfy our guests, and we hope that you will have the opportunity to stay with us again. We sincerely look forward to seeing you again.
Jantang123
Twin Room (Shower Only)
Stayed in Jan 2024
Family
30 review
4.5/5
Great
Posted on Mar 1, 2024
Location is good. Just walk 5mins to jr station.15mis to susukino, rooftop have outdoor onsen
Response from Property: Thank you very much for staying at Cross Hotel Sapporo. Thank you again for your high evaluation. As you mentioned, our hotel is located between Sapporo Subway Station and Odori Station, which provides easy access to sightseeing spots and restaurants. We are very happy to hear that you were able to fully enjoy sightseeing in Hokkaido by taking advantage of our convenient location, which has been well received by many of our guests. All of us at the hotel will continue to make every effort to be a hotel loved by our guests. We look forward to welcoming you again.
lan chi
Deluxe Twin Room (2 Beds + Sofa Bed)
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on Jul 28, 2024
Perfect hole which locates in the middle of city. It is attractive from outlook and modern amenities. However, the room price maybe too high for long duration during holiday.
Response from Property: Thank you very much for choosing Cross Hotel Sapporo. Thank you again for your perfect rating. We hope you had a relaxing stay with us. All of our staff will continue to strive to improve our services so that we can provide you with warm hospitality in the future. We look forward to welcoming you again.
Guest User
Semi-Double Room (Shower Only)
Stayed in Sep 2024
Couples
4 review
4.7/5
Amazing
Posted on Nov 16, 2024
overall okay, quite spacious and good location, value for money
Response from Property: Thank you very much for staying at Cross Hotel Sapporo. We are glad to hear that you were satisfied with our services. We hope you had a relaxing stay with us. We will do our best to provide you with even more impressive service the next time you stay with us. We look forward to welcoming you again.
Guest User
Superior Twin Room
Stayed in Jun 2024
Couples
13 review
4.5/5
Great
Posted on Jul 20, 2024
A bit confused with parking instructions as the hotel parking was full and had to park elsewhere
Response from Property: Thank you very much for staying at Cross Hotel Sapporo. However, we apologize for the inconvenience caused to our guests regarding parking. However, if the parking lot is full, or if the parking space is not available due to the size of the car, we will guide you to our affiliated parking lot. We apologize for any inconvenience this may cause, and appreciate your understanding. We will continue to make every effort to create a space where everyone can spend their time comfortably, and we hope that you will have another opportunity to visit our hotel. We look forward to welcoming you again.
Guest User
Superior Double Room
Stayed in Jan 2024
Couples
1 review
4.2/5
Very Good
Posted on Feb 4, 2024
Excellent location. Nice room. I did not care for the breakfast choices.
Response from Property: Thank you very much for staying at Cross Hotel Sapporo. We are glad to hear that you were satisfied with our services. We hope you had a pleasant stay with us. We will continue to work hard to provide you with services that will satisfy you in the future. We look forward to welcoming you again.
Carol
Single Premier(Shower Only)
Stayed in Dec 2023
Travel with friends
101 review
5.0/5
Outstanding
Posted on Jan 30, 2024
Very nice hotel, I didn't have breakfast, paid for parking.
Response from Property: Thank you very much for staying at Cross Hotel Sapporo. We are very pleased to hear that you liked our hotel and read your comments. As for the breakfast, we offer a buffet breakfast using ingredients from all over Hokkaido with a focus on seasonal ingredients. We hope that you will have another opportunity to enjoy our breakfast. We look forward to welcoming you again.
Tracey Wang88
Cross Floor Deluxe Twin (2 Beds + 1 Sofa Bed)
Stayed in Apr 2024
Family
1 review
4.5/5
Great
Posted on Jun 7, 2024
Cozy and nice hotel. I booked club room with 3 beds stayed there in late May but weather was still bit cold especially at night. You may need heater in the room as air con is not warm enough.
Overall it was a pleasant stay
Response from Property: Thank you for staying at Cross Hotel Sapporo. We are also very honored to hear that you found our hotel "a cozy and wonderful hotel." However, we are very sorry for the inconvenience caused to you regarding the air conditioning in your room. Our hotel's air conditioning is managed centrally, so the system does not allow for individual switching of heating and cooling. Therefore, we have blankets, heaters, and other rental items available, but we were unable to fully inform you of these on the day, and we sincerely apologize for the inconvenience caused to you. We will consider your feedback and work to improve our service. Once again, thank you very much for taking the time to post your review. We look forward to seeing you again.
Khee Hong
Superior Twin Room
Stayed in Apr 2024
Couples
5 review
4.0/5
Very Good
Posted on Jun 13, 2024
Room is clean and good space. Happy with this stay. Recommended. 8-10 mins walk to Sapporo JR station and within walking distance to Odori Park. Quite good location.
Response from Property: Thank you very much for staying at Cross Hotel Sapporo. Thank you again for your kind words of praise regarding our hotel location and guest rooms. We hope you were able to fully enjoy Sapporo during your stay with us. We hope that you had a pleasant stay at our hotel by taking advantage of our convenient location, which is highly appreciated by many of our guests. All of us at the hotel will continue to strive to improve our services in order to be a hotel loved by everyone. We look forward to welcoming you again.
Kenm
Deluxe Double Room(Cross Floor)
Stayed in Apr 2024
Couples
1 review
5.0/5
Outstanding
Posted on May 7, 2024
We stayed in this hotel twice during our Hokkaido trip. Basically no problem can be found in this hotel. Everything is good. The room is very cozy & clean and staff are all very nice & helpful. Location is also very convenient to JR and subway travellers as the hotel is located between both transports and less than 3 mins walk away from underground street. We can try several types of Hokkaido wines, fresh & delicious appetisers and snacks in the lounge with unlimited access for special floor guests. All in all, the hotel is definitely valued for money and we will come again, as well as recommend to others.
Response from Property: Thank you very much for staying at Cross Hotel Sapporo. We are very honored that you have chosen our hotel twice during your trip to Hokkaido, and that we have received many compliments. We are glad to hear that you enjoyed your time at the meetlounge, which offers 19 types of Hokkaido-style drinks and French-style hors d'oeuvres. We will continue to strive to be creative and ingenious so that the time you spend at Cross Hotel Sapporo will be a special memory for everyone. We look forward to seeing you again.
Guest User
Deluxe Twin Room (2 Beds + Sofa Bed)
Stayed in Feb 2024
Family
3 review
4.7/5
Amazing
Posted on Mar 10, 2024
We were travelling with 2 teenage kids and the room is spacious for 4 of us. Personally, I like the bathroom as it has 2 basin, plus a bathtub with a nice street view. The front-desk service is also good and friendly. We reached early before check in time and they allowed us to check in early as our rooms were ready. We were so pleased as we can drop our luggages before returning our rental car. The public bath facility is also good as they have a huge pool. Would recommend this hotel if you're staying in Sapporo city.
Response from Property: Thank you very much for staying at Cross Hotel Sapporo. We would like to thank you for the many compliments you have given us regarding our guest rooms and staff. We were able to prepare your room earlier than the check-in time on the day of your stay, so we were able to offer you a special room. We know that you must have been tired after your long trip, and we hope that you were able to relax at our hotel. We will continue to make every effort to create a space where you can spend your stay comfortably, and we hope you will visit our hotel again. We look forward to welcoming you again.
Janet
Superior Twin Room
Stayed in Nov 2024
Family
2 review
4.2/5
Very Good
Posted on Jan 6, 2025
The room is stylish and current.
Jason
Deluxe Twin Room (2 Beds + Sofa Bed)
Stayed in Nov 2023
Family
10 review
5.0/5
Outstanding
Posted on Jan 7, 2024
Very convenient and affordable hotel! If you want a hotel that is located near the train station, I highly recommend this! Not only it’s affordable, it’s clean and cozy!
Response from Property: Thank you very much for staying at Cross Hotel Sapporo. Thank you again for your high evaluation. As you mentioned, our hotel is located between Sapporo Subway Station and Odori Station, which provides easy access to restaurants and tourist attractions. We hope you enjoyed your visit to Sapporo to the fullest. We will continue to make every effort to provide you with services and facilities that will allow you to relax comfortably and safely. We look forward to welcoming you again.
Guest User
Deluxe Twin Room (2 Beds + Sofa Bed)
Stayed in Nov 2023
Family
5 review
5.0/5
Outstanding
Posted on Dec 21, 2023
Nice modern looking hotel that is easily accessible through underground walkway from Sapporo JR Station (can take Exit 3 Miredo/Sitatte building and it's just short walk above ground from there). Room was compact for family of 4 but other than that, was totally great. New, modern looking with internet connected TV, so we could access YouTube for non-Japanese content. Hotel is also near attractions like Sapporo TV Tower, Clock Tower, Government Office, etc.
We really enjoyed our stay here.
Response from Property: Thank you very much for staying at Cross Hotel Sapporo. We know you must have been tired after your long trip. We are very glad to read that you enjoyed your stay at our hotel. As you mentioned, our hotel is located halfway between Sapporo Station and Odori Station, which provides easy access to tourist attractions and restaurants. We hope that you were able to fully enjoy your visit to Sapporo. Our entire staff will continue to strive to provide services that exceed the expectations of our guests. We look forward to welcoming you again.