ipartment Berlin Airport

Very, very bad experience. We arrived on Saturday, so we called three times to inquire about the online check-in code and asked if it could be sent at least one day in advance. The reply was no, it could only be sent at 3pm on the same day. As a result, it was already 4:30 when we got off the plane, and only the codes of 2 rooms were sent (we booked 14 rooms in total). I made 3 calls on the way from the airport to the hotel. Why did I make 3 calls? Because the phone number was from the headquarters, and the headquarters needed to find the local confirmation in Berlin, so they went to confirm and hung up the phone. There was no reply for 15-20 minutes. I called again and changed to a different operator. I had to repeat the matter again. The last call was really unbearable. I repeated the call over and over again. I was tired of explaining. I got angry. I said I contacted you many times in advance. Why are you so inefficient? They said that it was work from home on weekends, so it was not timely. Since it can't be handled in time on weekends, knowing that we arrived on weekends, why didn't you send it in advance? It can only be sent on the day of check-in. It's really inconsistent. It took until 8 o'clock for all the people to come. In the end, they sent the wrong one (not to our people). Another code was not usable. I contacted 3 more times before I made a card on site. The experience was not ordinary. Everyone who came here should avoid it decisively. In addition, the room is very, very small, pitiful!!! In addition, the check-in code must be logged in to the email to find the link. Many people in our group never use email, so I have to open the door for everyone one by one. The signal is not very good, which is very troublesome. I suggest that Ctrip can block this hotel! ! It's too bad, not ordinary bad!