Eileen
September 6, 2024
The staffs are very friendly and helpful. Service was very on the ball and prompt. They have free shuttle services to and fro the ferry terminal. The process of finding the transport staff was easy and smooth. Upon arriving, a staff was holding a holiday Inn board, and there was minimal to no waiting to get on the car. The also have complimentary daily shuttle service to the city centre at fixed timing.
The bathtub of our room had a faulty stopper, resulting in the water not flowing during shower. We called the front desk and they sent engineers to attend to it immediately even though it was almost midnight. As it was late, they did a quick fix temporarily and to our surprise, they came back the next day morning to ask if they could fix it properly for us.
However, the resort was old and run down. There are some free facilities, such as games room, separate kids and adult pool, steam room, tennis court, table tennis etc. Pretty sufficient for a short weekend stay. The resort is family friends and there were many kids enjoying their time there.
Another downside is the location, there were no nearby eateries or attractions such as malls. Thus, for food wise, you’ll either have to eat in at the restaurants inside the resort or order grabfood.
Overall, the experience was pretty pleasant.