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Verified reviews
Location4.1
Amenities4.0
Service4.2
Cleanliness4.2
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All reviews(40)
Positive reviews(34)
Reviews with photos/video(18)
Friendly owner(14)
Too noisy(13)
Offers pick-up/drop-offs(12)
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Negative reviews(6)
Yaroslav2494
Standard 2-bed Room
Stayed in Jul 2024
Business travelers
39 review
3.7/5
Posted on Jul 11, 2024
The room is nice, but it's a village. Nothing here, need to go away to find some restaurants.
EC
Family Suite
Stayed in Jul 2024
Family
2 review
4.2/5
Very Good
Posted on Jul 20, 2024
Ok place to stay
Nihilismcx
Family Suite
Stayed in Aug 2024
Travel with friends
3 review
1.0/5
Posted on Aug 19, 2024
Very bad experience, very, very bad
1. It is very far from the town and very inconvenient. The taxi driver will cancel the taxi to this hotel and will not accept the order because it is too far
2. The Ctrip hotel customer service and WeChat shuttle group will not pay attention to you at all. If you call Ctrip hotel, they will hang up directly
3. If you want to go to other places, you need to pay 20 MYR per time
4. There is nothing to eat around, which is very inconvenient
5. The sound insulation is poor. It is right next to the road, so it is very noisy. Passing cars can hear it
6. The curtains are also very bad and do not block light
The experience is really very, very bad. Don't choose this place. It is very annoying and angry
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Guest User
Family Suite
Stayed in Jul 2024
Family
9 review
3.0/5
Posted on Sep 22, 2024
The room is average... I booked the shuttle bus for more than an hour, but it didn't arrive in 2 hours. My phone ran out of battery while waiting. The Wi-Fi in the room was not good, it was intermittent. The facilities need to be improved. The location is a bit far from the town, so you can't walk to the town. It's very troublesome to go to the seafood market. If you have the conditions and can book a room, I still recommend staying in a water house~ The water house in Mabul Island is very beautiful~
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6/10
Guest User
Standard 2-bed Room
Stayed in Jul 2024
Travel with friends
5 review
3.0/5
Posted on Jul 22, 2024
The description says 2 1.5m beds, but the actual bed is only 1.2m. There is nothing in the room. It is far from the pier town and close to the road. It is very noisy. There is no place to buy things nearby. The shuttle bus is not on time. The breakfast is also very poor. Not recommended
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Guest User
Standard Room With View
Stayed in Jun 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Jun 24, 2024
Semporna is a small town. The accommodation conditions in the town are generally average. There are many people and cars and it is very noisy, so we chose this holiday estate outside the town. The room is the same as the picture. The hotel has a free shuttle bus to and from the town in the morning and evening, so it is very convenient to travel. One day, the shuttle bus had a flat tire, and the customer service personally called a car to take us back to the hotel. The next day, the boss personally drove us to the town pier. The service was very satisfactory. The breakfast provided was very average, and it was no problem to eat full. The service staff knew a little Chinese, so there was no obstacle to communication. It was just that the estate was close to the road, and the sound of cars passing by was still unavoidable. Apart from that, the cost performance was still very high.
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Response from Property: Hello~ Thank you very much for your review~ I am very happy to serve you!
Guest User
Standard Room With View
Stayed in May 2024
Solo travelers
15 review
5.0/5
Outstanding
Posted on Jun 10, 2024
The breakfast is average, but the service attitude is good. The biggest advantage is the environment. And the price-performance ratio is really high!
I think it is very worthwhile.
Original TextTranslated by Google
Response from Property: Hello~ Thank you very much for your review~ I am very happy to serve you!
Anonymous User
Standard Room With View
Stayed in May 2024
Couples
1 review
0.5/5
Posted on May 7, 2024
This is the worst room I have ever stayed in, and it is a huge pitfall. I wrote it down to help you avoid it: I booked this hotel on Ctrip, and then arrived at Tinghai at 10 o'clock in the evening. There was only one person at the front desk of the homestay. After a long delay, they said that there were no rooms. They changed us to another one, which was called Zhongliang. You can see on Ctrip that the price is more expensive than this one. What can I do in the middle of the night? I can only take a taxi to Zhongliang again, which took more than ten minutes. Zhongliang is a brown wooden house, which is completely dirty and messy. The mirror is covered with a layer of thousand-year-old fog. There are no disposable slippers, and the toiletries are also very poor. The bathroom has no dry and wet separation. The room is dimly lit and small. It feels very dirty everywhere, including the walls. There is no place to put things. By the way, the breakfast is also very bad and I didn’t eat it. This is a Chinese who cheats Chinese people. Everyone, run quickly, don’t book this hotel. By the way, I also took a look at Tinghai. There are two rows of white wooden houses, and one whole row is close to the road. The wooden houses have no sound insulation effect at all. I believe it will be very noisy when cars pass by.
By the way, that night they said Zhongliang is more expensive than this one. I searched the price and it showed more than 700. I was amused. To put it at this price is just a trick. It is more expensive than the good hotels in town. No matter how bad other hotels are, they can’t be as bad as this one.
Original TextTranslated by Google
Response from Property: Hello~ Your feedback is that the other hotels are not our hotel, and you have not actually stayed in our hotel~
Guest User
Standard Room With View
Stayed in Apr 2024
Couples
6 review
4.7/5
Amazing
Posted on Apr 22, 2024
The first night I stayed in Semporna, to be honest, I think it is better than other small town hotels of the same price in all aspects, and the price is very cost-effective.
Because it is on the roadside, there are cars passing by at night, which is a little noisy.
The bedsheets and quilts have some stains, I don't know if they are not washed or not cleaned properly.
There are ants in the room, but it is understandable.
They have cats and dogs, provide simple breakfast, convenient pick-up and drop-off, and the efficiency is still very good. I will still recommend this hotel to my friends who come to visit.
Original TextTranslated by Google
Response from Property: Hello~ Thank you very much for your review~ I am very happy to serve you!
Anonymous User
Standard Room With View
Stayed in Apr 2024
Travel with friends
1 review
4.2/5
Very Good
Posted on Apr 21, 2024
The room is clean ~ very quiet ~ It should be that the room facing the road is a bit noisy, the boss is doing a promotion. The housekeeper helped us arrange the entire sea trip. They are all good in Chinese. Very nice
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Guest User
Standard Room With View
Stayed in Apr 2024
Couples
24 review
5.0/5
Outstanding
Posted on Apr 11, 2024
Thank you very much to all the staff of the resort!
All the staff communicated in Chinese without any obstacles and replied to WeChat messages in seconds. They arranged cars to pick up and drop off at the pier on time in the morning and evening. The stay at the resort was clean and tidy, and the environment was beautiful, especially suitable for a romantic vacation for young people. In particular, whether it was the front desk receptionist Kaikai, the pick-up driver or the manager Sun Xuecheng, you were kind and friendly to the guests. We were deeply moved by your sincerity, kindness and enthusiastic service! You are a clear stream in the hotel service industry in Semporna. We will spread and pass on this beauty. Thank you again!
Original TextTranslated by Google
Response from Property: Dear guest, hello, thank you for your evaluation~ It is our honor to serve you, I wish you a happy life and happiness every day~
Wuliaoderen
Standard Room With View
Stayed in Apr 2024
Travel with friends
53 review
5.0/5
Outstanding
Posted on Apr 7, 2024
It's pretty good, the only downside is that it's too close to the street, so if you're sensitive to the noise of cars on the road, don't book here
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your feedback. We have marked the rooms facing the street as promotional rooms in advance. The other rooms are quiet and peaceful. Welcome everyone to stay~
ChiHim Lei
Standard Room With View
Stayed in Mar 2024
Couples
1 review
2.5/5
Posted on Apr 5, 2024
Rich villa overall is average
The geographical location is a certain distance from the town, and the shuttle bus frequency is very few.
Cleanliness is average, there are many ants in the room
There are kittens in the lobby, which I appreciate
There are camping lights and camping benches, and the atmosphere is good
Many things are handled on a self-service basis, such as room cleaning and room supplies replenishment, etc.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your feedback. We are very sorry that many staff members have to take leave during the Malay New Year. We are willing to refund your room fee and promise that if there are any problems mentioned above, we will refund the room fee.
Anonymous User
Standard Room With View
Stayed in Mar 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Mar 20, 2024
Hotel environment:
I really like the environment of Tinghai. It is a newly opened manor and everything is new. The rooms are all independent, very stylish, and the environment is very clean and comfortable. Some people may dislike the style of the bathroom, but! This bathroom in my hotel is really clean, and the walls have waterproof paint. It just doesn't look good! ! And the room also has floor-to-ceiling windows with views of the yard. Then there is the large yard outside the room, which also has swings and tents. It is also very comfortable to sit outside and enjoy the breeze at night. There is breakfast every morning.
transportation:
The hotel is a dozen minutes' drive from the pier, and the hotel has a free scheduled shuttle bus to and from the town, which is also more convenient.
Serve:
The staff all speak Chinese, are very enthusiastic and have good attitudes.
This hotel is really cost-effective. I like the environment here so much. Compared with the hotels at the pier that I have seen before, the environment is really nothing to say! Anyway, I personally don’t like living on the dock side. The surrounding area is too dirty and messy, but it’s more comfortable here in the manor! !
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6/7
Response from Property: Dear guest, hello, thank you for your evaluation~ It is our honor to serve you, I wish you a happy life and happiness every day~
Reycci_Z
Standard Room With View
Stayed in Mar 2024
Couples
1 review
4.0/5
Very Good
Posted on Mar 13, 2024
The surrounding environment is good, but I heard the creaking sound again at night. The service is super good and can be picked up and dropped off at the pier in the town. It’s also safe at night. The key is to have a place to let your clothes dry in the sun.
Original TextTranslated by Google
Response from Property: Dear guest, hello, thank you for your review~ It is our honor to serve you, I wish you a happy life and happiness every day~