Anonymous User
May 4, 2024
The room is big and the location is good, but the service is not good. When checking in, the front desk was chatting with others all the time and was not very attentive. After checking in, we found that there was no air conditioning in the room and it was too cold. We asked for room service, and they sent us a hot air blower, but we felt that the blower was too noisy and we couldn't sleep, so we asked for two quilts. After staying for two nights, we felt that it was not right to spend the money of a four-star hotel to stay in a hotel without air conditioning, so we asked for customer service again, but we were told that the air conditioning had been repaired a day ago, but no one helped us turn on the air conditioning in the room, which made us cold for one more night. We were angry. Ctrip communicated with the hotel on our behalf throughout the whole process, and the service was very good. They also compensated us for the two nights without air conditioning. We were satisfied with Ctrip's service.
Original TextTranslation provided by Google