Building 1, No.421 Ziyun Road (Soho Tianshan Plaza), Changning District, Shanghai, ChinaView Hotel Details
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Hyatt Place Shanghai Tianshan Plaza Guest Reviews
4.7/5
Outstanding
1028 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.6
Cleanliness4.8
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All reviews(1028)
Positive reviews(982)
Reviews with photos/video(179)
Friendly front desk staff(91)
Easy to get around(78)
Delicious breakfast(72)
Convenient for shopping(49)
Close to metro(23)
Perfect for business trips(21)
Stayed multiple times(14)
Delicious buffet(6)
Negative reviews(46)
Michael
Queen Room
Stayed in Apr 2024
Solo travelers
14 review
5.0/5
Outstanding
Posted on May 1, 2024
Very clean and modern hotel next to the mall. Numerous shopping and dining facilities nearby. Breakfast was well prepared and set out from 6:30am. Staff were polite and welcoming. Gym and pool available on the second floor. Tea and coffee available in room.
6/11
Response from Property: Thank you for staying at Hyatt Place Shanghai Tianshan Plaza! It is our greatest honor to bring you a comfortable and high-quality stay experience! We are also looking forward to meeting you next time!
Anonymous User
Queen Room With Garden View
Stayed in Feb 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Feb 18, 2024
My room was not warm enough in this winter time with low temperatures in Shanghai but Mr.Bowen (hotel receptionist) was help me to fix it out to took a small heater in to the room while I stay in this hotel, he did a very good service , polite. Also hotel near by metro so convenient to go to city and all around , near by have a lot of food and shopping set in good locations.. I am so happy to stay this Hotel with a nice garden view and thank you thank you Mr.Bowen again..
Response from Property: We are honored that you chose to stay at Hyatt Place Shanghai Tianshan Plaza! Thank you for your support of the Hyatt Place brand and your recognition of the service of our hotel staff. We will work harder to provide you with a perfect service experience! I wish you a happy life and smooth work!
Inblue
Queen Room With City View
Stayed in Sep 2024
Family
37 review
4.7/5
Amazing
Posted on Oct 2, 2024
Nice clean hotel. Breakfast was good . Near to shopping mall . Overall great stay
Guest User
2-bed Room
Stayed in Feb 2024
Family
1 review
5.0/5
Outstanding
Posted on Feb 15, 2024
very clean and cozy room with good service at convenient location. Staff very helpful.
Response from Property: Thank you for staying at Hyatt Place Shanghai Tianshan Plaza! It is our greatest honor to be able to bring you a comfortable and high-quality stay experience! We are also looking forward to meeting you next time!
Denise
Queen Room With Garden View
Stayed in Jun 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jul 1, 2024
Our overall experience during our stay was great. Our receptionist Sam was very friendly and accommodating.
Response from Property: Thank you for taking the time to share your feedback on your recent stay at Hyatt Place Shanghai Tianshan Plaza. We are delighted to hear that your overall experience was great and that Sam, our receptionist, was able to make your stay even more enjoyable with his friendly and accommodating service.At Hyatt Place Shanghai Tianshan Plaza, we strive to provide all our guests with exceptional service and a comfortable stay, so it's wonderful to know that we were able to meet your expectations during your time with us. We will be sure to pass along your kind words to Sam, as we know he will be thrilled to hear that his efforts were appreciated.Your positive feedback serves as a great encouragement for our team to continue delivering top-notch service to all our guests. We value your patronage and hope to have the pleasure of welcoming you back to Hyatt Place Shanghai Tianshan Plaza in the near future.If there is anything else we can do to enhance your next stay or if you have any further feedback to share, please do not hesitate to reach out to us. Your satisfaction is our top priority, and we are always here to assist in any way we can.Thank you once again for choosing to stay with us. We look forward to the opportunity to host you again and create more wonderful memories together at Hyatt Place Shanghai Tianshan Plaza.
boojoon
2-bed Room
Stayed in Jun 2024
Travel with friends
20 review
4.2/5
Very Good
Posted on Jun 27, 2024
Very new and quiet hotel. Walking distance to Loushanguan lu metro #2 station. Take metro at Pudong airport and it would take an hour. Lots of restaurants and shops near by hotel.
Guest User
Queen Room With Garden View
Stayed in Apr 2024
Business travelers
1 review
3.5/5
Posted on Apr 26, 2024
Very terrible the air conditioner for the whole property is switched off on requesting they have provided my standing fan ,it's really very uncomfortable to sleep without ac
Actually I deserve my money ro be redunded
Response from Property: Dear valued guest,Thank you for taking the time to share your feedback regarding your recent stay at Hyatt Place Shanghai Tianshan Plaza. We sincerely apologize for any inconvenience you experienced with the air conditioner during your stay.We understand how important a comfortable sleep environment is, and we regret that the air conditioner was switched off during your stay. We apologize for any discomfort this may have caused you. It is never our intention to provide anything less than a pleasant and enjoyable stay for our guests.We appreciate your patience and understanding as we addressed the issue. Our team strives to provide prompt solutions to any concerns raised by our guests. In this case, we apologize for not being able to provide an alternative solution that met your expectations. Your feedback is important to us, and we will use it to improve our services in the future.Regarding your request for a refund, we kindly ask you to get in touch with our customer service department directly. They will be able to assist you further and discuss the possibility of a refund based on the circumstances. We apologize for any inconvenience caused and assure you that we will do our best to resolve this matter to your satisfaction.Once again, we apologize for any inconvenience caused during your stay. We appreciate your feedback and thank you for bringing this matter to our attention. We value your patronage and hope to have the opportunity to welcome you back to Hyatt Place Shanghai Tianshan Plaza in the future, providing you with the exceptional experience you deserve.Warm regards,Customer Service Representative
Guest User
Queen Room With Garden View
Stayed in Jun 2024
Couples
2 review
5.0/5
Outstanding
Posted on Jun 9, 2024
Absolutely fabulous again. Beautiful and spacious room. Great service Thank you
Response from Property: Thank you for taking the time to share your wonderful experience at Hyatt Place Shanghai Tianshan Plaza! We are thrilled to hear that you found your stay absolutely fabulous once again.It's fantastic to know that you enjoyed the beautiful and spacious room we provided for you. At Hyatt Place, we strive to create a comfortable and welcoming environment for all our guests, and we're delighted that you appreciated the space we offer.We are also pleased to hear that you received great service during your time with us. Our team works hard to ensure that every guest feels well taken care of, and it's always rewarding to hear when we succeed in making your stay special.Your kind words truly mean a lot to us, and we want to thank you for choosing to stay at Hyatt Place Shanghai Tianshan Plaza. We look forward to welcoming you back for another fabulous experience in the future.If there is anything specific you loved about your stay or any areas where we can further improve, please feel free to share. Your feedback is invaluable to us as we constantly strive to enhance our guests' experience.Once again, thank you for your glowing review. We appreciate your support and hope to have the pleasure of hosting you again soon at Hyatt Place Shanghai Tianshan Plaza.
Cho Kai James
2-bed Room
Stayed in Mar 2024
Family
10 review
4.5/5
Great
Posted on Mar 25, 2024
The location is great. Near to MTR station and next door is The Place, a kids friendly mall with lots of food options at the basement. I particularly like the reception area which is very spacious. The breakfast buffet is adequate with western and Chinese options.
Response from Property: Thank you for choosing to stay at Hyatt Place Shanghai Tianshan Plaza and for taking the time to share your feedback with us. We are delighted to hear that you had a great experience during your stay.We agree that our hotel's location is indeed fantastic. Being close to the MTR station and having The Place, a family-friendly mall, right next door provides our guests with convenient access to various dining options and entertainment. We are glad to know that you enjoyed exploring the food options available at the basement of The Place.We take pride in providing a spacious and welcoming reception area for our guests. It's wonderful to hear that you found it to be very spacious and inviting. We believe that the first impression is crucial, and we strive to create a warm and comfortable atmosphere for all our guests from the moment they step foot into our hotel.Moreover, we are pleased to know that you enjoyed our breakfast buffet. We understand the importance of offering a variety of choices to cater to different tastes and preferences. It's great to hear that you found our buffet to be adequate and liked the options available, both Western and Chinese.Once again, thank you for sharing your positive experience with us. We truly appreciate your kind words. It was a pleasure having you as our guest, and we hope to welcome you back to Hyatt Place Shanghai Tianshan Plaza in the near future. If there is anything else we can assist you with, please do not hesitate to let us know.Best regards,Hyatt Place Shanghai Tianshan Plaza
Manon27
Queen Room
Stayed in Feb 2024
Couples
14 review
5.0/5
Outstanding
Posted on Feb 18, 2024
The reception people are very nice and choose us an amazing room
I love the design of the room with a pretty view
The bathroom is big very cozy
We really love this place
Response from Property: We are honored that you chose to stay at Hyatt Place Shanghai Tianshan Plaza! Thank you for your support of the Hyatt Place brand and your recognition of the service of our hotel staff. We will work harder to provide you with a perfect service experience! I wish you a happy life and smooth work!
Guest User
Queen Room With Garden View
Stayed in Dec 2023
Business travelers
3 review
2.2/5
Posted on Dec 24, 2023
There is no window in the room . Can’t get good air ventilation . In addition there is no toothbrush and paste in the room . I paid 800 RMB and the room size so small . It’s not worth for the money
Guest User
Queen Room
Stayed in Dec 2023
Travel with friends
17 review
3.7/5
Posted on Dec 10, 2023
Good location, clean hotel, yummy breakfast. The phone wasnt working to call reception when I tried. Too hot in room, needs ability to turn heat off or open window.
t-me5
Queen Room With Garden View
Stayed in Sep 2023
Solo travelers
29 review
5.0/5
Outstanding
Posted on Sep 29, 2023
Great location and facilities. Close to a shopping mall with all kinds of food options.
Junely Shik Hung
Queen Room With Garden View
Stayed in Apr 2024
Business travelers
2 review
4.2/5
Very Good
Posted on Apr 10, 2024
This is good hotel for business stay.
Response from Property: Dear valued guest,Thank you for choosing to stay at Hyatt Place Shanghai Tianshan Plaza and for taking the time to share your feedback with us. We are delighted to hear that you had a good experience during your business stay.At Hyatt Place, we strive to provide our guests with a comfortable and convenient environment, perfect for both business and leisure travelers. We are glad to know that our hotel met your expectations and that you found it suitable for your business needs.Our dedicated team works hard to ensure that every guest feels welcome and well taken care of. We are committed to providing exceptional service and creating memorable experiences for our guests, and it is rewarding to hear that we succeeded in doing so during your stay.If there is anything else we can do to enhance your future visits or if you have any specific requests, please do not hesitate to let us know. We are always here to assist you and make your stay as enjoyable as possible.Once again, we appreciate your valuable feedback and for choosing Hyatt Place Shanghai Tianshan Plaza. We look forward to welcoming you back in the near future and providing you with another outstanding experience.Best regards,Hyatt Place Shanghai Tianshan Plaza
Dashan
Queen Room With Garden View
Stayed in Jul 2023
Couples
40 review
5.0/5
Outstanding
Posted on Aug 16, 2023
Good location. Good staff. Excellent property. Just that we found big insects inside the close room when we reach room late evening. How it came inside done know. Meaning they need to take care about it.
Response from Property: Thank you for staying at Hyatt Place Shanghai Tianshan Plaza! It is our greatest honor to bring you a comfortable and high-quality stay experience! We also look forward to meeting you next time!