JW Marriott Hotels in Shanghai

I am very happy with my first stay in Crowne Plaza Hotel. The Premier Twin room was very new and clean. Location was good as Nanjing Road pedestrian mall was behind and a few minutes walk to People Square metro station. Good breakfast buffet spread with chinese and western selection. There is a chinese restaurant adjoining the hotel called Sunya and it serves good dim sum and chinese food.

Our family had stayed 2 rooms for 3 nights on the 27-30, Dec 2024. Our stay were memorable and amazing. The rooms were so clean with very nice view, the breakfast line were delicious and has many variety of food both western and Chinese. The staffs were the most impressive, they could speak very good english and very friendly. The duty manager is very helpful too. I forgot the souvenir which was the Chinese embroidered traditional fan and just realized when I got back home, the duty manager was very enthusiastic and putting a lot of efforts in getting the forgot item back to me. Thank you so much, I’m really impressed and highly appreciated your hard work and kindness.

This is the 3rd stay of ours since June when we actually did stay twice. Being impressed therefrom, we decided to stay again in this impressive hotel this time. Location is excellent and so are the services in general. All staff are friendly and helpful. We would not hesitate to recommend to friends to stay in this good hotel whenever they have a chance to go to Shanghai.

For a small hotel, the room is pretty big! The breakfast buffet was impressive but what was inconvenient were the stairs in between rooms. However being a heritage building it is understandable as they tried to keep most of the facets. The staff were extremely helpful with my luggage and I noticed a majority of them were female! I felt safe and taken care of here as a solo female traveler!

I am writing this letter to express my deepest appreciation and to award your exceptional team the highest rating for their outstanding service and professionalism. My recent stay at your esteemed hotel once again exceeded my expectations, and I felt welcomed, valued, and truly at home. From the moment I arrived, the Guest Services Department team impressed me with their warm smiles, attentiveness, and dedication to ensuring a seamless and pleasant experience for every guest. I would like to especially commend Mr. Jiang Pei Liang, Ms. Ma Simin, and Mr. Zhang Yuanyuan for their exceptional professionalism and meticulous care. Their attention to detail and ability to anticipate my needs ensured I fully utilized and enjoyed all the facilities your hotel has to offer, making my stay incredibly convenient and comfortable. Additionally, the team assisting with my luggage demonstrated unmatched proactivity, courtesy, and efficiency. I must extend my heartfelt thanks to Mr. Wang Ji and Mr. Zeng Zheng Hao, whose exemplary service truly stood out. They not only ensured my belongings were handled with great care but also addressed all my queries thoughtfully and thoroughly. Their outstanding performance made me feel the genuine warmth and care that define your hotel’s exceptional hospitality. The collective efforts of your team reflect an extraordinary commitment to delivering top-tier service. Their professionalism, sincerity, and smiles have left a lasting impression on me, and I can confidently say this is the best service I have ever experienced. Your team undoubtedly deserves the highest praise and recognition for their exemplary work. Thank you once again to the entire Garden Hotel team for making my stay so memorable. I sincerely wish your hotel continued success, growth, and prosperity.  Yours sincerely,  Jessica Wu  Room 2811  16th Dec 2024

One of my favorite hotels in Shanghai is Pullman Shanghai Jingan. I visited Shanghai three times in 2024 and stayed in various hotels, including both local accommodations and international hotel chains. I would say that Pullman Shanghai Jingan is ideally located for travelers who commute by train and want to stay in the heart of the city while avoiding the crowds of Nanjing Road. The breakfast was fantastic, and the service was exceptional. This is a 5-star hotel, and it truly lives up to its rating. As for the amenities, you need to request them at the front desk. Once requested, they are promptly provided. I would definitely return to this hotel if I visit China again.

I’ve stayed at this hotel many times. In fact I almost every month and for several days or weeks. I have chosen to stay at this hotel due to its well positioned location. This is however the first time that I’m writing a review about this hotel. The reason is because the majority of my stays haven’t been as positive as this one due to shortcomings in the service. I will not go into details about that at this time and I want to mention my positive experience during this stay. When I arrived the doorman greeted politely and helped me with my luggage which was much appreciated. When I arrived for check in, I just waisted for a couple of minutes which is rather short and unusual for this hotel. The receptionist, named Red greeted me with a friendly smile and apologized for the waiting time. By doing that, he already gave me a positive impression. He helped me check in very quickly and as he realized that I stayed for many times and that I like to book the premium room as I prefer a bit larger room than the standard rooms, he gave me a room upgrade. As he also saw that I stay so frequently and never had any outstanding payments for mini bar etc. he did not ask me to pay any deposit. His recognition and courtesy made me feel happy and feel how the service of a five star hotel should in fact be. He also handed me two cocktail vouchers for the top floor bar and explained with enthusiasm that I can go to enjoy a drink there. Finally he wished me to have a good stay and I went to my room. The room he arranged was more beautiful than the one I originally booked. Nearly same size but looked much more pleasant which I like very much. He made this arrival much appreciated and I certainly hope that there will be more people like Red working at this hotel. Then I can easily say that I choose this hotel not only for the location but also for the service.