Vienna Hotel (Shantou Chaoyang High-speed Railway Station) Reviews
Vienna Hotel (Shantou Chaoyang High-speed Railway Station)
Middle Section of Gurong Road, Chaoyang District, Shantou, Guangdong, ChinaView Hotel Details
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Vienna Hotel (Shantou Chaoyang High-speed Railway Station) Guest Reviews
4.7/5
Outstanding
429 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.8
Cleanliness4.7
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All reviews(429)
Positive reviews(416)
Reviews with photos/video(87)
Delicious breakfast(46)
Classy environment(41)
Friendly front desk staff(37)
Easy to get around(36)
Close to train station(23)
Convenient parking(20)
Stayed multiple times(9)
TV was average(3)
Negative reviews(13)
Anonymous User
Healthy Twin Room
Stayed in ก.ค. 2024
Solo travelers
8 review
2.7/5
Posted on 30 ก.ค. 2024
Hope staffs could at least understand and speak basic english. Could also improve the menu of the buffet. But its okay, considering the price.
Guest User
Superior Room (2 beds)
Stayed in มี.ค. 2024
Family
1 review
3.2/5
Posted on 13 มี.ค. 2024
There was only a limited variety of food provided in the breakfast. The hygienic condition is average. Still, the room area was quite big, which was satisfying.
Response from Property: Dear guest, I am sorry that I failed to give you a perfect stay experience. The hotel leaders attach great importance to your comments. You can contact the front desk to give us your valuable suggestions, so that we can continue to improve and let more people experience the comfort of home! You can follow the "Jinjiang Hotel" WeChat official account. There is currently a 30% discount for first-time members, and all kinds of hotel activities will be pushed to the official account so that you can know it first. Thank you for your valuable suggestions, which allow us to provide you with the best service while making continuous progress; at the same time, in order to improve customer satisfaction, the hotel has set up a "free self-service laundry room" on the fifth floor, which can save you the trouble of laundry. I hope that when you stay again, you can feel that we are constantly improving our service. I am very sorry to you again. I hope you can have a different stay experience next time you stay. I look forward to your next visit!
Xiangcaibuhaochio
Superior Room (2 beds)
Stayed in พ.ค. 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on 11 พ.ค. 2024
The room is clean and sanitary. The check-in experience is very good. The service attitude is also very good. I will come again next time if there is a chance.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your love and recognition of Vienna Hotel (Chaoyang High-speed Railway Station). Vienna has been working hard to create a "deep sleep and great health" experience for travelers. We hope that we can add joy and touch to your holiday. The hotel looks forward to your stay again!
Anonymous User
Superior Room (2 beds)
Stayed in เม.ย. 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on 25 เม.ย. 2024
I always choose Vienna Hotel when traveling. The facade is grand, the environment is great, the service attitude of the staff is also very good, and they also gave two free breakfasts and fruits. This hotel is really thoughtful!
Original TextTranslated by Google
Response from Property: Hello! Thank you very much for staying at the hotel and giving a high evaluation. Every section of the hotel is constantly working hard to provide more meticulous and timely services to every guest who comes to the store. I am very happy to see your recognition of our work. With your trust, we will continue to make progress and be ready to provide every guest with high-quality services at any time. We look forward to your visit again! Some rooms in the hotel have free trials of massage chairs to remove fatigue from the whole body. There is a free self-service laundry service on the fifth floor of the hotel, which saves you the trouble of laundry. Your satisfaction and encouragement are our greatest motivation. We will work harder to provide you with a better stay experience. Thank you again for your affirmation of the hotel. I look forward to visiting you again and wish you a pleasant journey!
Response from Property: Hello! Thank you very much for staying at the hotel and giving a high evaluation. Every section of the hotel is constantly working hard to provide more meticulous and timely services to every guest who comes to the store. I am very happy to see your recognition of our work. With your trust, we will continue to make progress and be ready to provide every guest with high-quality services at any time. We look forward to your visit again! Some rooms in the hotel have free trials of massage chairs to remove fatigue from the whole body. There is a free self-service laundry service on the fourth floor of the hotel, which saves you the trouble of laundry. Your satisfaction and encouragement are our greatest motivation. We will work harder to provide you with a better stay experience. Thank you again for your affirmation of the hotel. I look forward to visiting you again and wish you a pleasant journey!
Wuduyouou
Superior Double Room
Stayed in มี.ค. 2024
Business travelers
9 review
5.0/5
Outstanding
Posted on 12 มี.ค. 2024
The whole thing is pretty good, very clean and sanitary, and the breakfast is also good!
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise for our Vienna Hotel (Chaoyang High-speed Railway Station). We will continue to work hard and live up to your praise. Thank you again for your affirmation of the hotel. We look forward to your visit again and wish you a pleasant journey!
Anonymous User
Happy Dream Big Bed Room
Stayed in ก.พ. 2024
Travel with friends
5 review
5.0/5
Outstanding
Posted on 18 ก.พ. 2024
The room is very tidy, the bathroom is also very clean, there is a fishing pond in the small yard with many goldfish, there is a big tea table in the lobby, tea, melon seeds, etc. are all free, and there is free coffee for self-service. There is also a chess and card room and a treadmill. The female boss is a post-90s, very kind and talkative. This is the lowest price and the most cost-effective hotel among the four hotels we stayed in during our Chaoshan holiday trip with three families of friends. It was really beyond our expectations! It really feels like returning home. I will definitely come back next time if I have the chance. It is also conveniently located, only about 4 kilometers away from the high-speed rail station and not far from the city center.
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6/9
Response from Property: Seeing your recognition of Xiaowei, I am so excited that I can't express it in words. It's hard to find a soulmate who understands you! We use the best and most practical things to make your experience warm and stress-free, practical but not flashy. Your feelings are an affirmation of us! We will continue to work hard!
Ouyang_Yong
Superior Double Room
Stayed in ม.ค. 2024
Business travelers
17 review
5.0/5
Outstanding
Posted on 21 ม.ค. 2024
Vienna Chaoyang High-speed Railway Station is close, and transportation is convenient. If you are not tired, you can walk to the high-speed railway station for a few kilometers (walking is not recommended 😂)
The hotel is relatively old, but it is still very comfortable to live in. The hotel is also being upgraded and renovated, so it should be very good.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your support of Vienna Hotel (Chaoyang High-speed Railway Station). We wholeheartedly adhere to the one-to-one exchange policy, and the core products are sourced from the group standards to achieve your stay experience. Your satisfaction is my pursuit! The hotel usually launches flash sales, special offers and other activities, so please pay attention! I wish you all the best!
Guest User
Happy Dream Big Bed Room
Stayed in เม.ย. 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on 25 เม.ย. 2024
It is very close to the office and there is a park next to it. The room is spacious and bright, and the hygiene is good. Once you enter, you can control the lights, curtains, etc. on the touch screen, which is great. The mattress and pillow are soft and will not sink in, very comfortable.
Original TextTranslated by Google
Response from Property: Hello! Thank you very much for staying at the hotel and giving a high evaluation. Every section of the hotel is constantly working hard to provide more meticulous and timely services to every guest who comes to the store. I am very happy to see your recognition of our work. With your trust, we will continue to make progress and be ready to provide every guest with high-quality services at any time. We look forward to your visit again! Some rooms in the hotel have free trials of massage chairs to remove fatigue from the whole body. There is a free self-service laundry service on the fifth floor of the hotel, which saves you the trouble of laundry. Your satisfaction and encouragement are our greatest motivation. We will work harder to provide you with a better stay experience. Thank you again for your affirmation of the hotel. I look forward to visiting you again and wish you a pleasant journey!
Anonymous User
Superior Room (2 beds)
Stayed in เม.ย. 2024
Other
1 review
5.0/5
Outstanding
Posted on 24 เม.ย. 2024
The front desk was very fast and the room lady was very polite, great! I will come again next time. By the way, there are local specialty rice noodles and rice dishes for breakfast, you can choose them yourself
Original TextTranslated by Google
Response from Property: Hello! Thank you very much for staying at the hotel and giving a high evaluation. Every section of the hotel is constantly working hard to provide more meticulous and timely services to every guest who comes to the store. I am very happy to see your recognition of our work. With your trust, we will continue to make progress and be ready to provide every guest with high-quality services at any time. We look forward to your visit again! Some rooms in the hotel have free trials of massage chairs to remove fatigue from the whole body. There is a free self-service laundry service on the fifth floor of the hotel, which saves you the trouble of laundry. Your satisfaction and encouragement are our greatest motivation. We will work harder to provide you with a better stay experience. Thank you again for your affirmation of the hotel. I look forward to visiting you again and wish you a pleasant journey!
Yinzi
Superior Double Room
Stayed in ธ.ค. 2023
Travel with friends
13 review
5.0/5
Outstanding
Posted on 27 ธ.ค. 2023
Close to the station, newly renovated, the price is very nice
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your support of Vienna Hotel (Chaoyang High-speed Railway Station). We wholeheartedly adhere to the one-to-one exchange policy, and the core products are sourced from the group standards to achieve your stay experience. Your satisfaction is my pursuit! The hotel usually launches flash sales, special offers and other activities, so please pay attention! I wish you all the best!
Anonymous User
Superior Room (2 beds)
Stayed in เม.ย. 2024
Business travelers
5 review
5.0/5
Outstanding
Posted on 21 เม.ย. 2024
The environment is very good, the facilities are complete, Vienna is my first choice every time I go on a business trip, it is clean and sanitary, and the front desk service attitude is very good
Original TextTranslated by Google
Response from Property: Dear customer, hello! Thank you very much for your support of our hotel. We always believe that good reputation must be recommended by the most sincere satisfaction of guests. At the same time, we are also honored to provide you with the best service. We welcome you to choose our hotel again whether for business trip or travel! Sincerely look forward to your visit again!
Guest User
Happy Dream Big Bed Room
Stayed in ก.ย. 2023
Solo travelers
2 review
5.0/5
Outstanding
Posted on 12 ก.ย. 2023
The room is very clean and the breakfast is very rich. The front desk is also very enthusiastic. The experience is good!
Original TextTranslated by Google
Response from Property: Dear customer, hello! Thank you very much for your support of our hotel. We always believe that good reputation must be recommended by the most sincere satisfaction of guests. At the same time, we are also honored to provide you with the best service. We welcome you to choose our hotel again whether for business trip or travel! Sincerely look forward to your visit again!
ktuhmq
Healthy King Room
Stayed in ก.พ. 2024
Family
6 review
5.0/5
Outstanding
Posted on 14 ก.พ. 2024
I went to the hotel at around 9 am with a nervous mood and asked if I could check in early. Unexpectedly, the front desk guy asked us to wait for half an hour without saying anything and immediately arranged to clean a room. Therefore, I had my first impression of the hotel, which was very humane. The room I checked into happened to be facing the sun, and my mood suddenly increased by several points. The breakfast on the second day was even more amazing. There were many kinds and they were very delicate. There were also mulberries that I liked to eat. They were very fresh and had Chaoshan characteristics. The uncle who received me was also very polite and gentle. His service attitude was no less than five-star. I didn't expect Vienna to have such amazing service and management system. I hope it can continue to maintain and set a benchmark in my Chaoshan hotel industry. I will stay here next time and the next time. This is a hotel with management, system and warmth.
Original TextTranslated by Google
Response from Property: Thank you for your praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continuously improve and innovate our services in the future. We look forward to your visit again. We will serve you wholeheartedly.
LAST PIECE
Superior Double Room
Stayed in ส.ค. 2023
Business travelers
9 review
1.0/5
Posted on 7 ส.ค. 2023
I have been traveling a lot this year because of many activities. I have stayed in many hotels, big and small, but this is the first time I have seen a hotel with this kind of environment. In addition to considering the distance, the second thing to consider is the evaluation and the price of the hotel. It was my first time to go to Shantou. I really like this city. I ate a lot of delicious food. But because of this hotel. I don’t want to go to Shantou again in this lifetime. Who on earth lives in this kind of hotel? 😢😢😢. I can’t stand it at all🫠. The picture below shows a new room. The whole room is stuffy. It feels like no one has lived there for more than ten years. 🚬
Original TextTranslated by Google
Response from Property: Dear guests, thank you for choosing Vienna Hotel (Chaoyang High-speed Railway Station) and providing us with sincere comments. We are deeply sorry that the hotel failed to bring you a perfect stay experience. We will conduct a comprehensive inspection and targeted rectification of the quality problems such as dirty carpets and hair in the room you reported. For poor quality control, we will strengthen the training of employees on room cleaning and inspection procedures, strictly follow the "three-level inspection room system" supervisor inspection, manager review, and general manager spot check to ensure that the relevant facilities and equipment in the room are normal before arranging guests to stay. During this period, please give your opinions or suggestions for the subsequent improvement and innovation of our hotel. We will work hard to improve the hotel's various services and improve the hotel's personalized services. If you have any problems during your stay, you can press "0" on the room phone to the front desk to solve them for you as soon as possible. We will also continue to improve the hotel's products and services and provide customers with more value-added services. The hotel has prepared a variety of room types with different layouts for different guests to choose from. I hope that when you check in again, you can experience the hotel's more complete and high-quality services. Thank you again for your support of the hotel. All staff look forward to your visit again!